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| I try to clarify the general 'Consumer Protection' that exist on paper in Europe.
There is No consumer protection and there is no mechanisms to enforce consumer rights outside of the court.
1. At your disposal, you have multiple regulations that you can poor over online.
2. To help you understand your rights there are multiple government offices that would send you papers via post or e-mail.
3. All countries have their own specific websites developed (in local language only) to aid you in killing time.
4. You can talk on the phone with Consumer Protection office of your choice and receive valuable advice on your rights.
5. You can fill out a form online or on paper , if that makes you feel better.
6. You can leave the company really angry feedback online.
At the end of the day, if business feels they are entitled to your money regardless of product quality or false advertisement you will be screwed.
The only real enforcement of consumer rights is available to all via court system: Hire a lawyer, pay a steep fee to the court just to start your case and then Good Luck. | |
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Not really true... in the UK there are small claims courts. £25, and no lawyers allowed (for both sides). You present your case, many times the company doesn't even show up... you get granted rights to bring bailiffs to the company.
Actually works really well...
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