Go Back   English Forum Switzerland > Living in Switzerland > Daily life  
Reply
 
Thread Tools Display Modes
  #1  
Old 12.11.2020, 16:17
Newbie
 
Join Date: Sep 2019
Location: Geneva
Posts: 4
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
Commoner has no particular reputation at present
French plug on appliance bought online

I recently bought a lamp online from Lumimart, what I believe to be a Swiss website, and was perturbed to discover that it came with a French plug. It doesnít fit into any of my Swiss 3-prong sockets (the 2 prongs are too thick) so now I have to buy an adaptor before my lamp will work. The item description didnít indicate anything about the plug. Are Swiss appliance retailers not obliged to furnish Swiss plugs?
Reply With Quote
  #2  
Old 12.11.2020, 16:26
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: French plug on appliance bought online

They must provide a Swiss plug, or an approved adaptor to convert.

https://www.srf.ch/sendungen/kassens...weizer-stecker

ps. the adaptors they provide are typically big ugly black things, so I always ignore them and replace the plug myself. But that's not the point, they still have to provide them.
Reply With Quote
The following 4 users would like to thank newtoswitz for this useful post:
  #3  
Old 12.11.2020, 20:14
Newbie 1st class
 
Join Date: Jan 2013
Location: Horgen
Posts: 16
Groaned at 0 Times in 0 Posts
Thanked 15 Times in 8 Posts
bigrabbit has earned some respectbigrabbit has earned some respect
Re: French plug on appliance bought online

This happened to me with an appliance from Galaxus. Emailed customer support and got an adapter a day or two later.

Try letting them know and ask for an adapter.
Reply With Quote
The following 2 users would like to thank bigrabbit for this useful post:
  #4  
Old 13.11.2020, 09:18
newtoswitz's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Rapperswil
Posts: 3,754
Groaned at 75 Times in 70 Posts
Thanked 4,537 Times in 2,076 Posts
newtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond reputenewtoswitz has a reputation beyond repute
Re: French plug on appliance bought online

ps. I use the adaptor to test the appliance for a few days, then replace the plug once I'm sure it's working.

If you cut the plug off straight away I suspect claiming dead-on-arrival would be difficult, whereas later when warranty or repair is more likely than direct replacement this shouldn't be an issue.
Reply With Quote
This user would like to thank newtoswitz for this useful post:
  #5  
Old 13.11.2020, 10:37
Verbier's Avatar
Forum Legend
 
Join Date: Jul 2008
Location: Lully VD
Posts: 4,362
Groaned at 16 Times in 16 Posts
Thanked 4,616 Times in 2,334 Posts
Verbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond reputeVerbier has a reputation beyond repute
Re: French plug on appliance bought online

For EU sourced items CH companies sometimes already have the adaptor installed and in some cases they have it just tossed in the shipping box. It would be up to the client to install it. Did you have a look at all of the packing material when you received the lamp? It might have been there.

In any case you should contact them and ask for an adaptor.
Reply With Quote
This user would like to thank Verbier for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Bought a defective appliance used - any recourse? aixsyd Daily life 80 29.06.2020 16:21
Parts Bought Online Matroska Transportation/driving 0 10.03.2019 23:05
Do you need a new shirt? Plug for M&S Online starmir Other/general 10 25.02.2016 15:26
ZVV monthly fare bought online kkk777 Transportation/driving 1 04.05.2014 15:08
Connecting a German 220V kitchen appliance bought in France to a 400V outlet in CH? Guest Housing in general 14 08.04.2013 12:39


All times are GMT +2. The time now is 03:52.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0