Go Back   English Forum Switzerland > Living in Switzerland > Daily life  
Reply
 
Thread Tools Display Modes
  #1  
Old 13.11.2020, 15:04
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 5,976
Groaned at 100 Times in 65 Posts
Thanked 6,685 Times in 3,030 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Dyson (Rant and alternatives)

My Dyson V8 broke just over a month ago 2.5 years old and just out of warranty.

I was just going to replace it, but then Dyson said they could repair it for a 145 franc flat fee including postage, in 5-7 days, sweet I thought.

They've now had it 3 weeks, and no one will tell me what's going on. No one can tell me when I will get it back. I'm now seriously losing my temper.

1. Am I being unreasonably impatient?
2. What should I do? Wait indefinitely? Ask for a refund on repair costs and buy a new one? Thinking Black Friday is approaching.
3. Any recommendations for an alternative (cordless) that can deal with insane amounts of dog hair..... and will last longer than 2 years and has good Customer Service? Or should I buy a Dyson and accept it'll not last long



Does anyone have a Shark?
Reply With Quote
  #2  
Old 13.11.2020, 15:27
Member
 
Join Date: Feb 2019
Location: Switzerland
Posts: 223
Groaned at 17 Times in 12 Posts
Thanked 84 Times in 63 Posts
ormesome has earned some respectormesome has earned some respect
Re: Dyson (Rant and alternatives)

Iv had my Dyson for around 3.5 hrs now. Nothing has gone wrong yet and itís one of the best buys Iv ever made. I would defo replace it with another Dyson, having said this I havenít tried the quality of others. Iv noticed that quite a few parts are modular though so you can order replacements off eBay or their website to replace broken bits. Not sure if this helps but if you kind of know what might be wrong then it might be cheaper and easier to do this? If you have already paid for your repair then I would wait till Monday and then give them a call. 3 weeks does seem a bit of time depending on where you sent it too.
Reply With Quote
This user would like to thank ormesome for this useful post:
  #3  
Old 13.11.2020, 15:41
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: ZŁrich
Posts: 8,379
Groaned at 356 Times in 244 Posts
Thanked 12,386 Times in 4,231 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Dyson (Rant and alternatives)

Had a Dyson 'Stick' battery-powered from Migros 4 years ago. It went back to Migros in the first weeks as it stopped running.

Got it back after a couple of weeks and it's run ok since. The battery life is every shorter and it cuts out a lot and needs the battery pack slapping to get going again.

Bought an AYCE look-alike from Jumbo for CHF130. Quieter, cleaner, better and with 4 LED lights so I can vacuum in the dark...
Reply With Quote
The following 3 users would like to thank AbFab for this useful post:
  #4  
Old 13.11.2020, 15:52
Forum Veteran
 
Join Date: Sep 2020
Location: LaCote
Posts: 1,222
Groaned at 7 Times in 7 Posts
Thanked 2,206 Times in 836 Posts
Sigh has a reputation beyond reputeSigh has a reputation beyond reputeSigh has a reputation beyond reputeSigh has a reputation beyond reputeSigh has a reputation beyond repute
Re: Dyson (Rant and alternatives)

Quote:
View Post
Iv had my Dyson for around 3.5 hrs now. Nothing has gone wrong yet and itís one of the best buys Iv ever made. I would defo replace it with another Dyson, having said this I havenít tried the quality of others. Iv noticed that quite a few parts are modular though so you can order replacements off eBay or their website to replace broken bits. Not sure if this helps but if you kind of know what might be wrong then it might be cheaper and easier to do this? If you have already paid for your repair then I would wait till Monday and then give them a call. 3 weeks does seem a bit of time depending on where you sent it too.
Entire 3.5 hrs?
Reply With Quote
The following 5 users would like to thank Sigh for this useful post:
  #5  
Old 13.11.2020, 16:24
Medea Fleecestealer's Avatar
Forum Legend
 
Join Date: Jul 2011
Location: Switzerland
Posts: 22,329
Groaned at 411 Times in 319 Posts
Thanked 17,357 Times in 9,739 Posts
Medea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond repute
Re: Dyson (Rant and alternatives)

Had my Dyson 01 model for years now, only need to replace the filters now and again.
Reply With Quote
  #6  
Old 13.11.2020, 16:35
Hobs's Avatar
Member
 
Join Date: Aug 2012
Location: Mostly Amsterdam
Posts: 109
Groaned at 0 Times in 0 Posts
Thanked 168 Times in 94 Posts
Hobs is considered knowledgeableHobs is considered knowledgeableHobs is considered knowledgeable
Re: Dyson (Rant and alternatives)

We have a Gtech Air Ram K9 which easily combats the twice yearly tsunami of Shiba fluff (and the drifts of hair in between times...). Numerous other GTech devices are happily distributed between various branches of our family. Good customer service, easily cleaned, etc etc. Am glad I joined this thread because I didn't realise these things could be bought in Switzerland - others all brought from the UK

https://gtech.ecofort.ch/en/vacuum-c...airram-k9.html
Reply With Quote
The following 5 users would like to thank Hobs for this useful post:
  #7  
Old 14.11.2020, 08:15
NickGB's Avatar
Forum Veteran
 
Join Date: Apr 2011
Location: Zug
Posts: 1,063
Groaned at 10 Times in 10 Posts
Thanked 1,430 Times in 575 Posts
NickGB has a reputation beyond reputeNickGB has a reputation beyond reputeNickGB has a reputation beyond reputeNickGB has a reputation beyond reputeNickGB has a reputation beyond repute
Re: Dyson (Rant and alternatives)

While not cordless nor bagless, I swear by my Miele. I dipped my toe into the Dyson water, with a handheld, which is absolutely rubbish. No suction power at all and a battery that lasts minutes, but requires hours to charge.
Reply With Quote
  #8  
Old 14.11.2020, 08:23
Forum Legend
 
Join Date: Mar 2009
Location: Zurich
Posts: 13,490
Groaned at 1,247 Times in 829 Posts
Thanked 19,642 Times in 7,584 Posts
Chuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond reputeChuff has a reputation beyond repute
Re: Dyson (Rant and alternatives)

In most cases of Dyson cordless breakdowns it's a battery problem, mine had the same and all you have to do is buy an aftermarket battery from Amazon for 40EUR and replace it yourself.
Reply With Quote
The following 2 users would like to thank Chuff for this useful post:
  #9  
Old 14.11.2020, 09:20
ennui's Avatar
Forum Veteran
 
Join Date: Feb 2020
Location: Kt Zurich
Posts: 995
Groaned at 35 Times in 27 Posts
Thanked 3,164 Times in 1,101 Posts
ennui has a reputation beyond reputeennui has a reputation beyond reputeennui has a reputation beyond reputeennui has a reputation beyond reputeennui has a reputation beyond reputeennui has a reputation beyond repute
Re: Dyson (Rant and alternatives)

I had a dyson and was very disappointed. I forget which one - a 4 or 5? Anyway, I gave it away. ..I just got a new Miele that I like very much and I have a roomba to do under the bed and sofa and other places. Mine also gets choked up with mystery mix (partly shiba) dog hair.

If Iíd known gtech was available here, I might have done that.
Reply With Quote
  #10  
Old 14.11.2020, 10:45
HIAO's Avatar
Forum Veteran
 
Join Date: Jun 2011
Location: Bellevue
Posts: 1,347
Groaned at 8 Times in 7 Posts
Thanked 3,441 Times in 962 Posts
HIAO has a reputation beyond reputeHIAO has a reputation beyond reputeHIAO has a reputation beyond reputeHIAO has a reputation beyond reputeHIAO has a reputation beyond reputeHIAO has a reputation beyond repute
Re: Dyson (Rant and alternatives)

Be careful to use the Dyson ball cleaner properly, or you could both end up bagless.
Reply With Quote
This user would like to thank HIAO for this useful post:
  #11  
Old 14.11.2020, 10:51
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 5,976
Groaned at 100 Times in 65 Posts
Thanked 6,685 Times in 3,030 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Dyson (Rant and alternatives)

Quote:
View Post
In most cases of Dyson cordless breakdowns it's a battery problem, mine had the same and all you have to do is buy an aftermarket battery from Amazon for 40EUR and replace it yourself.
I think mine was a motor problem. Def not battery. Dyson told me 2 weeks ago that they couldnít fix it & would send me a replacement. But then nothing happened & when Iíve contacted them since they canít tell me what is happening only that ďsome oneĒ is looking for a solution
Reply With Quote
  #12  
Old 14.11.2020, 10:59
Stoker177's Avatar
Member
 
Join Date: Nov 2013
Location: ZuriOberland, CH
Posts: 216
Groaned at 16 Times in 9 Posts
Thanked 186 Times in 88 Posts
Stoker177 is considered knowledgeableStoker177 is considered knowledgeableStoker177 is considered knowledgeable
Re: Dyson (Rant and alternatives)

Had a Dyson dust buster, can't remember the model...never worked well and eventually failed, shop told me they have had a few come in for repairs...he wasn't impressed with the brand.
Reply With Quote
  #13  
Old 14.11.2020, 11:20
Castro's Avatar
ŗ la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,624
Groaned at 124 Times in 100 Posts
Thanked 16,907 Times in 5,372 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Dyson (Rant and alternatives)

2 years ago I bought my Cordless Dyson V7 Motorhead from Amazon.de. After about a month the motorised head stopped working, so I sent a video clip to the German customer support. Two days later they sent me a brand new replacement head unit and told me to responsibly dispose of the old one. Can't complain with that.

Other than that its a brilliant little machine, very good suction and easy to empty and clean.
Reply With Quote
This user would like to thank Castro for this useful post:
  #14  
Old 14.11.2020, 12:09
Member
 
Join Date: Jun 2014
Location: ZŁrich
Posts: 245
Groaned at 2 Times in 2 Posts
Thanked 379 Times in 159 Posts
jazh has a reputation beyond reputejazh has a reputation beyond reputejazh has a reputation beyond reputejazh has a reputation beyond repute
Re: Dyson (Rant and alternatives)

I want to second the advice of replacing the dyson battery in a cordless vac yourself. You can even buy higher capacity batteries.

It is a bit annoying, because if you donít do a bit of research yourself, it is easy to make the conclusion that the whole vac. is broken and you might end up throwing away a fairly expensive item.
Reply With Quote
  #15  
Old 14.11.2020, 21:45
Senior Member
 
Join Date: May 2012
Location: zugish
Posts: 288
Groaned at 18 Times in 11 Posts
Thanked 268 Times in 138 Posts
mossie has an excellent reputationmossie has an excellent reputationmossie has an excellent reputationmossie has an excellent reputation
Re: Dyson (Rant and alternatives)

I have one with a cord one and one without That has rechargeable battery for almost 10 years for both. Never an issue but like anything if you don’t clean blockages in hoses or clean filters it will not last long, motor will overheat burn out. As we say In technical Support the problem is usually between the machine and the phone.
Reply With Quote
  #16  
Old 15.11.2020, 22:37
Member
 
Join Date: Jun 2014
Location: ZŁrich
Posts: 245
Groaned at 2 Times in 2 Posts
Thanked 379 Times in 159 Posts
jazh has a reputation beyond reputejazh has a reputation beyond reputejazh has a reputation beyond reputejazh has a reputation beyond repute
Re: Dyson (Rant and alternatives)

Quote:
View Post
I want to second the advice of replacing the dyson battery in a cordless vac yourself. You can even buy higher capacity batteries.

It is a bit annoying, because if you donít do a bit of research yourself, it is easy to make the conclusion that the whole vac. is broken and you might end up throwing away a fairly expensive item.
Sorry... I want to add something else. With the cordless vac, there was no clear indication that the battery failed, maybe just a blinking red light. I had to do some google searching to find out I could replace the battery. By the way, you can easily find the dyson replacement batteries at amazon by searchinig for your model and battery. The Dyson batteries are about 90 EU and the off brand batteries are between 30 and 40 EU.
Reply With Quote
This user would like to thank jazh for this useful post:
  #17  
Old 15.11.2020, 23:27
Senior Member
 
Join Date: Apr 2016
Location: VD
Posts: 411
Groaned at 6 Times in 4 Posts
Thanked 437 Times in 226 Posts
AnnaSophiaA has a reputation beyond reputeAnnaSophiaA has a reputation beyond reputeAnnaSophiaA has a reputation beyond reputeAnnaSophiaA has a reputation beyond repute
Re: Dyson (Rant and alternatives)

The Dyson wrecked my parentsí expensive wool carpets. Theyíre much happier with a Shark. However we did a lot of research and spoke with some friends and make the leap on a Dyson v11 and are very happy. Granted we havenít had it for long yet but the reviews generally said that the v11 was the best and for any other model you might as well get another cheaper brand.

If you donít like Dyson, my parents are very happy with their Shark. Everyone else I know went back to Miele because they realized they didnít just hate Dyson but also disliked the cordless bag less.
Reply With Quote
This user would like to thank AnnaSophiaA for this useful post:
  #18  
Old 16.11.2020, 08:53
Forum Veteran
 
Join Date: Nov 2010
Location: Zurich
Posts: 532
Groaned at 24 Times in 16 Posts
Thanked 231 Times in 130 Posts
Harrie Nak has no particular reputation at present
Re: Dyson (Rant and alternatives)

You can get some great deals on Aliexpress for (better) alternatives such as the Roborock H6 and Dreame V11. Prices of CHF 200-250 aren't unusual.
Reply With Quote
  #19  
Old 16.11.2020, 09:48
NickGB's Avatar
Forum Veteran
 
Join Date: Apr 2011
Location: Zug
Posts: 1,063
Groaned at 10 Times in 10 Posts
Thanked 1,430 Times in 575 Posts
NickGB has a reputation beyond reputeNickGB has a reputation beyond reputeNickGB has a reputation beyond reputeNickGB has a reputation beyond reputeNickGB has a reputation beyond repute
Re: Dyson (Rant and alternatives)

My German relatives also swear by Vorwerk, but they are eye wateringly expensive!
Reply With Quote
  #20  
Old 16.11.2020, 13:43
Forum Veteran
 
Join Date: Nov 2011
Location: Zurich
Posts: 916
Groaned at 22 Times in 20 Posts
Thanked 382 Times in 260 Posts
minimimi is considered knowledgeableminimimi is considered knowledgeableminimimi is considered knowledgeable
Re: Dyson (Rant and alternatives)

Quote:
View Post
The Dyson wrecked my parentsí expensive wool carpets. Theyíre much happier with a Shark. However we did a lot of research and spoke with some friends and make the leap on a Dyson v11 and are very happy. Granted we havenít had it for long yet but the reviews generally said that the v11 was the best and for any other model you might as well get another cheaper brand.

If you donít like Dyson, my parents are very happy with their Shark. Everyone else I know went back to Miele because they realized they didnít just hate Dyson but also disliked the cordless bag less.
We have Dyson v7 and am happy. Rarely use the stronger setting.

I am surprised for carpets as we have some rather expensive carpets and they are fine but I use dyson only on weakest on them once a month. I don't use it on qom silk carpet. I use strongest setting on mid-range woollen carpets from time to time and are completely fine. Be careful to stay away from fringes though.
Reply With Quote
This user would like to thank minimimi for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
rant rant rant (how do yo udeal with stress at work?) Squeeeez Complaints corner 26 02.11.2018 18:24
Dyson V6 repair 2funky Housing in general 7 09.05.2018 17:31
Which Dyson to get? DUTCH Housing in general 15 14.10.2016 10:28
Rant about closing the rant about assisted suicide so early Medea Fleecestealer Complaints corner 2 19.06.2012 09:22
Where to buy dyson Hoover in Germany Snooky76 General off-topic 2 30.01.2012 21:55


All times are GMT +2. The time now is 22:36.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0