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Old 13.11.2020, 16:04
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Dyson (Rant and alternatives)

My Dyson V8 broke just over a month ago 2.5 years old and just out of warranty.

I was just going to replace it, but then Dyson said they could repair it for a 145 franc flat fee including postage, in 5-7 days, sweet I thought.

They've now had it 3 weeks, and no one will tell me what's going on. No one can tell me when I will get it back. I'm now seriously losing my temper.

1. Am I being unreasonably impatient?
2. What should I do? Wait indefinitely? Ask for a refund on repair costs and buy a new one? Thinking Black Friday is approaching.
3. Any recommendations for an alternative (cordless) that can deal with insane amounts of dog hair..... and will last longer than 2 years and has good Customer Service? Or should I buy a Dyson and accept it'll not last long



Does anyone have a Shark?
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Old 13.11.2020, 16:27
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Re: Dyson (Rant and alternatives)

Iv had my Dyson for around 3.5 hrs now. Nothing has gone wrong yet and itís one of the best buys Iv ever made. I would defo replace it with another Dyson, having said this I havenít tried the quality of others. Iv noticed that quite a few parts are modular though so you can order replacements off eBay or their website to replace broken bits. Not sure if this helps but if you kind of know what might be wrong then it might be cheaper and easier to do this? If you have already paid for your repair then I would wait till Monday and then give them a call. 3 weeks does seem a bit of time depending on where you sent it too.
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Old 13.11.2020, 16:41
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Re: Dyson (Rant and alternatives)

Had a Dyson 'Stick' battery-powered from Migros 4 years ago. It went back to Migros in the first weeks as it stopped running.

Got it back after a couple of weeks and it's run ok since. The battery life is every shorter and it cuts out a lot and needs the battery pack slapping to get going again.

Bought an AYCE look-alike from Jumbo for CHF130. Quieter, cleaner, better and with 4 LED lights so I can vacuum in the dark...
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Old 13.11.2020, 16:52
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Re: Dyson (Rant and alternatives)

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Iv had my Dyson for around 3.5 hrs now. Nothing has gone wrong yet and itís one of the best buys Iv ever made. I would defo replace it with another Dyson, having said this I havenít tried the quality of others. Iv noticed that quite a few parts are modular though so you can order replacements off eBay or their website to replace broken bits. Not sure if this helps but if you kind of know what might be wrong then it might be cheaper and easier to do this? If you have already paid for your repair then I would wait till Monday and then give them a call. 3 weeks does seem a bit of time depending on where you sent it too.
Entire 3.5 hrs?
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Old 13.11.2020, 17:24
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Re: Dyson (Rant and alternatives)

Had my Dyson 01 model for years now, only need to replace the filters now and again.
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Old 13.11.2020, 17:35
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Re: Dyson (Rant and alternatives)

We have a Gtech Air Ram K9 which easily combats the twice yearly tsunami of Shiba fluff (and the drifts of hair in between times...). Numerous other GTech devices are happily distributed between various branches of our family. Good customer service, easily cleaned, etc etc. Am glad I joined this thread because I didn't realise these things could be bought in Switzerland - others all brought from the UK

https://gtech.ecofort.ch/en/vacuum-c...airram-k9.html
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Old 14.11.2020, 09:15
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Re: Dyson (Rant and alternatives)

While not cordless nor bagless, I swear by my Miele. I dipped my toe into the Dyson water, with a handheld, which is absolutely rubbish. No suction power at all and a battery that lasts minutes, but requires hours to charge.
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Old 14.11.2020, 09:23
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Re: Dyson (Rant and alternatives)

In most cases of Dyson cordless breakdowns it's a battery problem, mine had the same and all you have to do is buy an aftermarket battery from Amazon for 40EUR and replace it yourself.
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Old 14.11.2020, 10:20
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Re: Dyson (Rant and alternatives)

I had a dyson and was very disappointed. I forget which one - a 4 or 5? Anyway, I gave it away. ..I just got a new Miele that I like very much and I have a roomba to do under the bed and sofa and other places. Mine also gets choked up with mystery mix (partly shiba) dog hair.

If Iíd known gtech was available here, I might have done that.
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Old 14.11.2020, 11:45
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Re: Dyson (Rant and alternatives)

Be careful to use the Dyson ball cleaner properly, or you could both end up bagless.
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Old 14.11.2020, 11:51
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Re: Dyson (Rant and alternatives)

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In most cases of Dyson cordless breakdowns it's a battery problem, mine had the same and all you have to do is buy an aftermarket battery from Amazon for 40EUR and replace it yourself.
I think mine was a motor problem. Def not battery. Dyson told me 2 weeks ago that they couldnít fix it & would send me a replacement. But then nothing happened & when Iíve contacted them since they canít tell me what is happening only that ďsome oneĒ is looking for a solution
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Old 14.11.2020, 11:59
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Re: Dyson (Rant and alternatives)

Had a Dyson dust buster, can't remember the model...never worked well and eventually failed, shop told me they have had a few come in for repairs...he wasn't impressed with the brand.
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Old 14.11.2020, 12:20
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Re: Dyson (Rant and alternatives)

2 years ago I bought my Cordless Dyson V7 Motorhead from Amazon.de. After about a month the motorised head stopped working, so I sent a video clip to the German customer support. Two days later they sent me a brand new replacement head unit and told me to responsibly dispose of the old one. Can't complain with that.

Other than that its a brilliant little machine, very good suction and easy to empty and clean.
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Old 14.11.2020, 13:09
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Re: Dyson (Rant and alternatives)

I want to second the advice of replacing the dyson battery in a cordless vac yourself. You can even buy higher capacity batteries.

It is a bit annoying, because if you donít do a bit of research yourself, it is easy to make the conclusion that the whole vac. is broken and you might end up throwing away a fairly expensive item.
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Old 14.11.2020, 22:45
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Re: Dyson (Rant and alternatives)

I have one with a cord one and one without That has rechargeable battery for almost 10 years for both. Never an issue but like anything if you don’t clean blockages in hoses or clean filters it will not last long, motor will overheat burn out. As we say In technical Support the problem is usually between the machine and the phone.
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Old 15.11.2020, 23:37
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Re: Dyson (Rant and alternatives)

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I want to second the advice of replacing the dyson battery in a cordless vac yourself. You can even buy higher capacity batteries.

It is a bit annoying, because if you donít do a bit of research yourself, it is easy to make the conclusion that the whole vac. is broken and you might end up throwing away a fairly expensive item.
Sorry... I want to add something else. With the cordless vac, there was no clear indication that the battery failed, maybe just a blinking red light. I had to do some google searching to find out I could replace the battery. By the way, you can easily find the dyson replacement batteries at amazon by searchinig for your model and battery. The Dyson batteries are about 90 EU and the off brand batteries are between 30 and 40 EU.
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Old 16.11.2020, 00:27
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Re: Dyson (Rant and alternatives)

The Dyson wrecked my parentsí expensive wool carpets. Theyíre much happier with a Shark. However we did a lot of research and spoke with some friends and make the leap on a Dyson v11 and are very happy. Granted we havenít had it for long yet but the reviews generally said that the v11 was the best and for any other model you might as well get another cheaper brand.

If you donít like Dyson, my parents are very happy with their Shark. Everyone else I know went back to Miele because they realized they didnít just hate Dyson but also disliked the cordless bag less.
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Old 16.11.2020, 09:53
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Re: Dyson (Rant and alternatives)

You can get some great deals on Aliexpress for (better) alternatives such as the Roborock H6 and Dreame V11. Prices of CHF 200-250 aren't unusual.
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Old 16.11.2020, 10:48
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Re: Dyson (Rant and alternatives)

My German relatives also swear by Vorwerk, but they are eye wateringly expensive!
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Old 16.11.2020, 14:43
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Re: Dyson (Rant and alternatives)

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The Dyson wrecked my parentsí expensive wool carpets. Theyíre much happier with a Shark. However we did a lot of research and spoke with some friends and make the leap on a Dyson v11 and are very happy. Granted we havenít had it for long yet but the reviews generally said that the v11 was the best and for any other model you might as well get another cheaper brand.

If you donít like Dyson, my parents are very happy with their Shark. Everyone else I know went back to Miele because they realized they didnít just hate Dyson but also disliked the cordless bag less.
We have Dyson v7 and am happy. Rarely use the stronger setting.

I am surprised for carpets as we have some rather expensive carpets and they are fine but I use dyson only on weakest on them once a month. I don't use it on qom silk carpet. I use strongest setting on mid-range woollen carpets from time to time and are completely fine. Be careful to stay away from fringes though.
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