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  #21  
Old 19.02.2021, 16:24
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Re: can you refuse delivery to avoid customs?

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It was myprotein.ch saw it recommended somewhere......

website in german and paid in CHF.
Yea, definitely a bit scummy. The part of the T&C which deals with VAT is somewhat ambiguous:

Standard VAT will be charged on any order shipped outside of the UK

From where you were sitting, 'standard VAT' is Swiss VAT, and there's nothing 'standard' about paying VAT twice...

Compare that with a company like wiggle.co.uk (bike parts) who don't even use a .ch, but are registered for Swiss VAT:

When shopping for delivery to Switzerland we will automatically remove British VAT and apply the relevant Swiss VAT rate

In terms of the products, I'm not sure what you were looking for there, but the supplements are certainly nothing I'd buy. They look like a rebadging operation from cheap Chinese ingredients and then aren't even particularly cheap. For instance, the ubiquinone (coq10) is rather low dose (only 30mg), not emulsified for higher absorbability, and doesn't use Kaneka Q10 as the primary ingredient (something I would expect from a quality supplier).

You may find iHerb (it's in the US, has free posting, and handles Swiss VAT perfectly) has what you need.
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  #22  
Old 19.02.2021, 19:29
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Re: can you refuse delivery to avoid customs?

only wanted a batch of protein powder to add to my diet as I don't have a lot of time to eat during the day.

Trying to get a bit fitter in this lockdown!
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  #23  
Old 24.02.2021, 11:37
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Re: can you refuse delivery to avoid customs?

Well it arrived today for a 40 CHF surcharge. Annoying but hey.
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  #24  
Old 24.02.2021, 12:19
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Re: can you refuse delivery to avoid customs?

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Well it arrived today for a 40 CHF surcharge. Annoying but hey.
All this nonsense over CHF 40?

So, what is the breakdown of charges?

Tom
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Old 24.02.2021, 12:47
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Re: can you refuse delivery to avoid customs?

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All this nonsense over CHF 40?

So, what is the breakdown of charges?

Tom
Yeah was less than I thought it would be. No idea of breakdown, he just gave me a receipt and told me to go to post office to collect it.
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Old 24.02.2021, 13:37
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Re: can you refuse delivery to avoid customs?

I ordered from myprotein and had it delivered here once.

I used the .co.uk website as the prices in GBP were a good % cheaper than CHF prices for same product.

The extra charges were actually not so bad. I don't remember the exact % but they were quite reasonable (using a reference of how prices are here in CH!). I even reverted back to La Poste because they charged a % VAT for "food" for some of the supplements by mistake, and they refunded this charge. Check your invoice from La Poste and compare against your own calcs.
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  #27  
Old 24.02.2021, 13:39
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Re: can you refuse delivery to avoid customs?

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Well it arrived today for a 40 CHF surcharge. Annoying but hey.
OK 40CHF sounds quite extortionate. I paid less than that for a good amount of stuff - powders, supplements, peanut butter, ... I think it was around 200CHF or so total product cost.
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Old 24.02.2021, 15:44
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Re: can you refuse delivery to avoid customs?

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Yeah was less than I thought it would be. No idea of breakdown, he just gave me a receipt and told me to go to post office to collect it.
Too late for this one, and may come across smartassy, but IMO you should always read the T&C. While they don't advertise the fact that they're british, they're fairly open about it.

Doing so would have also told you that you have 14 days to cancel your order after placing it.
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