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Old 18.02.2021, 16:43
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can you refuse delivery to avoid customs?

So probably a common mistake, but I ordered quite a lot from a .ch website. Turns out that they ship from the UK??? (After all the hassle I had translating the bloody site!).

Now I paid a fairly hefty sum, but obviously I have absolutely no idea what that means for customs but would expect an extremely large bill? I've sent an email to the website but they have already dispatched.

Can I refuse delivery if it comes with customs bill and just have it returned to sender instead?

cheers!
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Old 18.02.2021, 17:17
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Re: can you refuse delivery to avoid customs?

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So probably a common mistake, but I ordered quite a lot from a .ch website. Turns out that they ship from the UK??? (After all the hassle I had translating the bloody site!).

Now I paid a fairly hefty sum, but obviously I have absolutely no idea what that means for customs but would expect an extremely large bill? I've sent an email to the website but they have already dispatched.

Can I refuse delivery if it comes with customs bill and just have it returned to sender instead?

cheers!
If the shipment cant be delivered & returned to sender you should be freed of any charges.
Are you in agreement with the sender regarding this?

https://www.ezv.admin.ch/ezv/de/home...ksendung-.html
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Old 18.02.2021, 17:19
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Re: can you refuse delivery to avoid customs?

VAT is 7.7%

Tom
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Old 18.02.2021, 17:25
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Re: can you refuse delivery to avoid customs?

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VAT is 7.7%

Tom
Guessing there are high admin fees etc? It's only worth 300 CHF or so, but I guess it could be valued at higher.......don't want to pay a lot more or I'd just give the business locally...
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Old 18.02.2021, 18:21
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Re: can you refuse delivery to avoid customs?

What does their website say in terms of who's liable for the VAT/admin?


Many of the large websites quote you these days the price inc. import taxes to Switzerland (i.e. they ship on Delivery Duty Paid terms).
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Old 18.02.2021, 18:31
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Re: can you refuse delivery to avoid customs?

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What does their website say in terms of who's liable for the VAT/admin?


Many of the large websites quote you these days the price inc. import taxes to Switzerland (i.e. they ship on Delivery Duty Paid terms).
Some of the large websites do that, but you have to be very careful. Marks and Spencer charges you their full retail (including UK VAT) price and then adds Swiss VAT of 7.7% to that. They do give you ‘free shipping’ if it’s above a certain amount.

It the Brexit thread there is a discussion about why UK exporters don’t ship VAT free. Apparently it isn’t as easy as it used to be.

OP, try a little negotiation. Tell the seller you are not prepared to pay Swiss taxes and administrative charges on top of UK VAT and will likely refuse the shipment. But if they were to refund you the UK VAT ...
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Old 18.02.2021, 18:47
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Re: can you refuse delivery to avoid customs?

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Guessing there are high admin fees etc?
Admin fees depend on the shipper.

Tom
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Old 18.02.2021, 19:34
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Re: can you refuse delivery to avoid customs?

It's a bit scummy for a shop with a .ch site not to be registered for Swiss VAT. Were the prices on the site in CHF?
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Old 18.02.2021, 20:19
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Re: can you refuse delivery to avoid customs?

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So probably a common mistake, but I ordered quite a lot from a .ch website. Turns out that they ship from the UK??? (After all the hassle I had translating the bloody site!).

Now I paid a fairly hefty sum, but obviously I have absolutely no idea what that means for customs but would expect an extremely large bill? I've sent an email to the website but they have already dispatched.

Can I refuse delivery if it comes with customs bill and just have it returned to sender instead?

cheers!
It sounds like you are making a lot of assumptions.... While a lot of the rules have changed, the basic situation existed before BREXIT and if this company was shipping from the UK before, how did they handle the import situation? Can you confirm the you rather than the merchant will be liable for the duties and costs?

You can reject it and avoid the customs, but that does not mean you will be able to get a refund from the merchant, nor that it will even be returned the merchant. You need to confirm what is going to happen with the merchant, that does the T&C say?
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Old 18.02.2021, 20:25
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Re: can you refuse delivery to avoid customs?

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Some of the large websites do that, but you have to be very careful. Marks and Spencer charges you their full retail (including UK VAT) price and then adds Swiss VAT of 7.7% to that. They do give you ‘free shipping’ if it’s above a certain amount.

It the Brexit thread there is a discussion about why UK exporters don’t ship VAT free. Apparently it isn’t as easy as it used to be.

OP, try a little negotiation. Tell the seller you are not prepared to pay Swiss taxes and administrative charges on top of UK VAT and will likely refuse the shipment. But if they were to refund you the UK VAT ...
M & S can be sneaky too , there is a skirt I want , in the sale in the UK for £10, on the swiss site its 60 CHF ! I dont mind paying a bit more but that is just crazy !
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Old 18.02.2021, 20:32
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Re: can you refuse delivery to avoid customs?

Depending on what you are shipping, VAT can also be only 2%

Tom
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Old 19.02.2021, 09:53
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Re: can you refuse delivery to avoid customs?

What's the website?

Would be useful to know in order to read the Terms and Conditions.

You don't have to tell us what you ordered.
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Old 19.02.2021, 10:21
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Re: can you refuse delivery to avoid customs?

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M & S can be sneaky too , there is a skirt I want , in the sale in the UK for £10, on the swiss site its 60 CHF ! I dont mind paying a bit more but that is just crazy !
Yeah, the 60 CHF one is obviously better quality for the discerning Swiss market. Ask any Swiss person and they will tell you that!
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Old 19.02.2021, 13:31
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Re: can you refuse delivery to avoid customs?

It was myprotein.ch saw it recommended somewhere......

website in german and paid in CHF.
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Old 19.02.2021, 13:45
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Re: can you refuse delivery to avoid customs?

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It was myprotein.ch saw it recommended somewhere......

website in german and paid in CHF.
From the website (translated):

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For deliveries to Switzerland, customs costs may be incurred, which must be borne by the customer. Products are shipped from the UK.
So in this case you'll probably have to pay duty. It's an English company.

Not all foreign companies with a .ch domain do this though. Some companies are set up so they cover all customs duties, VAT and extra delivery costs themselves. This means the price in chf on the website is the final, total price that you pay.

In this case however, the delivery terms are clearly explained.
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Old 19.02.2021, 13:54
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Re: can you refuse delivery to avoid customs?

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From the website (translated):



So in this case you'll probably have to pay duty. It's an English company.

Not all foreign companies with a .ch domain do this though. Some companies are set up so they cover all customs duties, VAT and extra delivery costs themselves. This means the price in chf on the website is the final, total price that you pay.

In this case however, the delivery terms are clearly explained.
Yes a learning curve (prob an expensive one knowing switzerland haha), I just assumed .ch and CHF ccy that it was swiss!
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Old 19.02.2021, 13:55
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Re: can you refuse delivery to avoid customs?

I hate to be a pedant but what are customs charges? Is it customs duty; is it VAT; is it admin charges inevitably charged by the shipping company?

I’d say definitely the first, possibly the second, but not the third.

And why haven’t they deducted the UK VAT?
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Old 19.02.2021, 14:58
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Re: can you refuse delivery to avoid customs?

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Some companies are set up so they cover all customs duties, VAT and extra delivery costs themselves. This means the price in chf on the website is the final, total price that you pay.
Both reifendirekt.ch and polo-motorrad.ch work in this manner, shipping their stuff from Germany.

Tom
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Old 19.02.2021, 15:23
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Re: can you refuse delivery to avoid customs?

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Yes a learning curve (prob an expensive one knowing switzerland haha), I just assumed .ch and CHF ccy that it was swiss!
It's a fair thing to assume, and it's rather sneaky of them to mislead in this way.

BTW, is it just me, or does there appear to be an increasing prevalence of companies with no physical presence or structure in CH masquerading under .ch domain names?
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Old 19.02.2021, 15:53
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Re: can you refuse delivery to avoid customs?

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BTW, is it just me, or does there appear to be an increasing prevalence of companies with no physical presence or structure in CH masquerading under .ch domain names?
Yes. What's it cost to register a .ch domain? (15 dollars a year)

The worst though, in my opinion are the drop-shippers with a .ch domain who ship from China but have only very small print, or none to indicate this.

You end up paying Swiss prices for Ali-Express quality and shipping times.
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