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Old 25.03.2021, 13:02
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Magic Pass refunds?

Hello
Has anyone successfully reclaimed their unused MagicPass 20/21 costs through their credit card?
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Old 25.03.2021, 13:12
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Re: Magic Pass refunds?

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Hello
Has anyone successfully reclaimed their unused MagicPass 20/21 costs through their credit card?
Weren't most of the stations it covers open for most of the season? I could imagine a refund if they hadn't been, like all the French ones, but if it's just that you didn't want/weren't able to travel then I doubt that you have much of a case.

In case of injury or other acceptable reasons, lift pass expenses may be covered by your travel insurance, if you have any, but I've never heard of any lift company offering refunds themselves, for day, week or season, unless they were actually unable to operate. And keeping just one lift open is usually deemed sufficient to say they were operating on any given day.

Edit: Just noticed that you want to reclaim this through your credit card. No chance.

Last edited by Guest; 25.03.2021 at 13:42.
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Old 25.03.2021, 13:17
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Re: Magic Pass refunds?

Ski stations never closed, and for sure not all of them at the same time:


6. Special "pandemic" provision
Exceptionally, and only in the event of a pandemic which implies a total closure of all the installations and lifts of all the partners listed under point 1 (excluding weather or snow conditions), Magic Mountains Cooperation will offer a personal and non-transferable credit for each customer valid on the purchase of the next Magic Pass.

Under these circumstances, the credits are subject to the following additional conditions:

The customer has used his Magic Pass less than 15 days during the time of validity of the Magic Pass (summer and winter);

And the closure takes place between July 1st and August 31st for the summertime and/or between December 15th and March 30th for the wintertime.
If these conditions are met, the credits will be as follows:

Summer

In case of a closure inferior to 30 days between the 1st of July and the 31st of August each year: CHF 0.00 credit
In case of a closure of 31 days or more between the 1st of July and the 31st of August each year: CHF 20.00 credit (Child: CHF 10.00)
Winter

In case of a closure inferior to 20 days between the 15th of December and the 30th of March each year: CHF 0.00 credit
In case of a closure from 21 to 45 days between the 15th of December and the 30th of March each year: CHF 60.00 credit (Child: CHF 30.00)
In case of a closure from 46 to 90 days between the 15th of December and the 30th of March each year: CHF 120.00 credit (Child: CHF 60.00)
In case of a closure for more than 90 days between the 15th of December and the 30th of March each year: CHF 180.00 credit (Child: CHF 90.00)

In case of a closure outside the above-mentioned periods, no credit is possible. Summer and winter credits can be accumulated for the same customer. These credits only apply to the basic offer and exclude the options.
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Old 25.03.2021, 14:16
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Re: Magic Pass refunds?

Thank you for your responses. Asking for a GB friend who couldn't use their pass due to the travel ban. Would there be any point in trying to recover the pass costs through their travel insurance?
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Old 25.03.2021, 14:20
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Re: Magic Pass refunds?

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Thank you for your responses. Asking for a GB friend who couldn't use their pass due to the travel ban. Would there be any point in trying to recover the pass costs through their travel insurance?
It would have been useful if this info was stated in the original post.

I somewhat doubt that. Unless his travel insurance is ok with refunding a ski pass issued by another country.
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Old 25.03.2021, 15:14
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Re: Magic Pass refunds?

Perhaps, he will have to ask them.
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Old 25.03.2021, 19:47
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Re: Magic Pass refunds?

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Thank you for your responses. Asking for a GB friend who couldn't use their pass due to the travel ban. Would there be any point in trying to recover the pass costs through their travel insurance?
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Perhaps, he will have to ask them.
Most UK travel insurance covers you for financial loss in the event of injury or illness stopping you from travelling, and in theory this would cover everything paid, including lift passes if they have been pre-booked.

So there's two questions they need to ask - first and most obvious: are the insurance companies covering losses due to the pandemic at all? I'd have thought it unlikely, otherwise they'd all be bankrupt by now; I imagine this would fall into the black hole that is 'act of god'.

Secondly, did he have a policy valid for the whole season, or at least for multiple trips? Most normal UK policies are limited to a set number of days; if so, the fact of buying a season ticket might lead them to invalidate the policy on the basis that he was clearly planning to exceed the terms of the policy.

Even assuming positive answers to all the above, they'd probably only cover a tiny proportion of the cost, based on number of days they deem to be reasonable.

Insurance companies are very good at avoiding payouts, so I wouldn't hold your breath.
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