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Old 20.05.2021, 19:24
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Covid Test (pcr) done but results not received

I just took the test this morning at the airport.
I was expecting (and told) my results would be in my eMail by 5pm today.

I have not received them yet and I can't seem to find any way to contact the place.

A friend of mine went with me and their test results have been sent to them, as expected.

My friend received their results from eMail address of swissanalysis@hin.ch

anyone have recommendations or suggestions how I can contact them.
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  #2  
Old 20.05.2021, 19:39
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Re: Covid Test (pcr) done but results not received

On the document you get from them there is a phone number and an email address.

Did you verify your email address when you registered?
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Old 20.05.2021, 19:47
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Re: Covid Test (pcr) done but results not received

Did you check the spam folder?
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  #4  
Old 20.05.2021, 20:13
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Re: Covid Test (pcr) done but results not received

spam folder checked,
email sent to them
phone number goes nowhere.

my email was confirmed when I was there in person.
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Old 20.05.2021, 20:17
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Re: Covid Test (pcr) done but results not received

Did you go to the guys in T2 in Zürich? They are open until 10pm, phone number here https://checkport.info/contact
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Old 20.05.2021, 20:26
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Re: Covid Test (pcr) done but results not received

Also, that email address leads to these guys https://www.swissanalysis.ch/588/kontakt - not sure if they'll answer the phone at this time.
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  #7  
Old 20.05.2021, 21:45
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Re: Covid Test (pcr) done but results not received

Yup - tried the phone numbers and the eMail addresses.
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