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Old 25.05.2021, 12:53
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Weird post office experience

I just sent my husband to the post office (not our local one as we are elsewhere) with a very small package destined for the UK. Apparently they charged him extra on top of the postage charges, because they had to fill out details in their computer (including phone numbers and addresses of both sender and receiver) which he should/could have done online. I have never come across this before - anyone know what it's all about?
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Old 25.05.2021, 12:56
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Re: Weird post office experience

They do that here too but for customs - they charge me 3fr for filing the info (addy, name, content and value). You can do it online and then pay only postage. I think he was charged for customs declaration.
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Old 25.05.2021, 12:57
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Re: Weird post office experience

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I just sent my husband to the post office (not our local one as we are elsewhere) with a very small package destined for the UK. Apparently they charged him extra on top of the postage charges, because they had to fill out details in their computer (including phone numbers and addresses of both sender and receiver) which he should/could have done online. I have never come across this before - anyone know what it's all about?
It's is the info needed for customs (mainly value of the content). And yes, they take something like 3 CHF for filling it out.
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Old 25.05.2021, 13:05
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Re: Weird post office experience

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It's is the info needed for customs (mainly value of the content). And yes, they take something like 3 CHF for filling it out.
Never had to do it before, only fill out the green sticker. Is it a post Brexit thing?
Anyone got the online link? I couldnít find it on their website!
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Old 25.05.2021, 13:08
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Re: Weird post office experience

It got changed, yes, but for other countries, too. I know that for the US they wanted 3fr for customs filing as well.
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Old 25.05.2021, 13:09
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Re: Weird post office experience

Nothing to do with Brexit. It’s been like this for well over a year and is not just for the UK.
They charge you if they have to do it at the post office so I always do it all at home now.
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Old 25.05.2021, 13:12
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Re: Weird post office experience

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Never had to do it before, only fill out the green sticker. Is it a post Brexit thing?
Anyone got the online link? I couldnít find it on their website!
https://www.post.ch/en/sending-parce...hrough-customs
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Old 25.05.2021, 13:16
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Re: Weird post office experience

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Nothing to do with Brexit. Itís been like this for well over a year and is not just for the UK.
They charge you if they have to do it at the post office so I always do it all at home now.
Hmmm, sure Iíve sent an international parcel in the last year, but first time Iíve come across this! Strange!
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Old 25.05.2021, 15:15
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Thank you



Hmmm, sure Iíve sent an international parcel in the last year, but first time Iíve come across this! Strange!
I've had to do this 3 times now this year. I don't know when it started as I only moved back here last year. It's fairly easy to do - you scan the QR code and then fill out the customs declaration online (either at home or at the post office) then once filled out you get a barcode which they scan at the Post office.
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Old 25.05.2021, 15:28
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Re: Weird post office experience

Yep, since Christmas '20 - the first time I noticed this - I've had to pay the admin surcharge for packages sent to the US.

Seems to be standard (at least at our Post) now: Either you do the paperwork online in advance, or you pay the admin fee for them to enter the info.
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Old 25.05.2021, 15:31
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Re: Weird post office experience

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It's fairly easy to do
Looks very easy - if you know about it
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Old 25.05.2021, 15:36
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Re: Weird post office experience

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Looks very easy - if you know about it
it's odd the post office staff didn't inform your husband and give him the option to do it himself - i was given the option all three visits. i would have been annoyed too if they just went ahead and charged me for the service.
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Old 25.05.2021, 15:40
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it's odd the post office staff didn't inform your husband and give him the option to do it himself - i was given the option all three visits. i would have been annoyed too if they just went ahead and charged me for the service.
Yep - they told him after they had done it for him. Switzerlanded
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Old 26.05.2021, 09:38
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Re: Weird post office experience

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Nothing to do with Brexit. Itís been like this for well over a year and is not just for the UK.
They charge you if they have to do it at the post office so I always do it all at home now.
Correct. I had to do it for a package I was sending within Switzerland.
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