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Old 04.06.2021, 22:31
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Swiss post added wrong label sent parcel to wrong address - please return

Hello,

Incase someone in 6017 Ruswil has received a parcel which they clearly didnt expect. Its a water pump and small solar charger intended for my garden project. Unfortunately, swiss customs put a completely different name and address over the original label from the previous carrier and tracking number tells me its been delivered to somewhere in 6017 Ruswil, to someone called Marcel.

Incase you have my parcel, please return to the local post office where its been flagged to be redelivered. Not sure what other options I have
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Old 04.06.2021, 22:50
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Re: Swiss post added wrong label sent parcel to wrong address - please return

Isn't it for Swisspost to go and get it for you?
Otherwise google the name, postcode and town and see if you find anything.
I suppose technically it hasn't arrived so you can claim against the seller and the seller can claim against the post.
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Old 04.06.2021, 23:57
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Re: Swiss post added wrong label sent parcel to wrong address - please return

I found one. Might be him, might not but Ruswil has only 7046 inhabitants.

Will pm as the poor bloke probably doesn't want to appear in EF while trying to figure out why he got a strange parcel.

edit: Actually Ruswil is full of Marcels
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Old 05.06.2021, 00:27
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Re: Swiss post added wrong label sent parcel to wrong address - please return

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Not sure what other options I have
If it was purchased online, then contact the seller and claim the missing item. It is not your problem, that they used an unreliable delivery service.
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Old 05.06.2021, 00:39
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Re: Swiss post added wrong label sent parcel to wrong address - please return

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.....
Unfortunately, swiss customs put a completely different name and address over the original label from the previous carrier and tracking number tells me its been delivered to somewhere in 6017 Ruswil, to someone called Marcel....
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If it was purchased online, then contact the seller and claim the missing item. It is not your problem, that they used an unreliable delivery service.
That would be defamation based on fake news.
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Old 05.06.2021, 00:54
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Re: Swiss post added wrong label sent parcel to wrong address - please return

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Not sure what other options I have
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...swiss customs put a completely different name and address over the original label from the previous carrier and tracking number tells me its been delivered to somewhere in 6017 Ruswil, to someone called Marcel.
Since you have that information, write to him, and ask him politely whether he has received your parcel and please to contact you. If you use a post-card, and large print, instead of a letter in an envelope, perhaps the postie will read it, and get it to the right Marcel.

Separately, write a post-card to the Post Office itself, in Ruswil, and ask them for their help in tracing your parcel. Here, you can enter "Ruswil" to find the physical address of their Post Office. https://places.post.ch/

Pehaps this could help, too: https://www.post.ch/en/sending-parcels/damage-or-loss
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Old 05.06.2021, 14:21
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Re: Swiss post added wrong label sent parcel to wrong address - please return

tel.search has 12 entries for Ruswil.

Me, I'd phone rather than write, makes it easier for the recipient. Yes, asking the Post for help is a good idea.
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Old 05.06.2021, 23:16
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Re: Swiss post added wrong label sent parcel to wrong address - please return

the online name search results typically only shows those who have opted in.

I will try and claim back from the post or the seller
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Old 06.06.2021, 12:30
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Re: Swiss post added wrong label sent parcel to wrong address - please return

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the online name search results typically only shows those who have opted in.
Yes. And no harm asking those. It's a small place. They may have namesakes whose numbers are not listed, but know of this really odd story where a parcel suddenly arrived, etc.
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Old 06.06.2021, 21:06
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Re: Swiss post added wrong label sent parcel to wrong address - please return

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the online name search results typically only shows those who have opted in.

I will try and claim back from the post or the seller
Just out of the curiosity: where did you get the information about the customs actions?
It just smells of a fake tracking number fraud by Ebay/Ali sellers. Rarely some dirty sellers ship nothing, pick a tracking number from recent parcels with matching properties (country, weight (if measured) and approximate delivery dates) and stall for time until the customer protection time runs out. Never let it happen and always start a dispute, if the goods is not with you before

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That would be defamation based on fake news.
How is that a defamation, when it is a true fact and is directed exclusively to the allegedly defamed person in a private conversation? Telling a seller, that he, evidently, failed to hire a reliable delivery agent can't count for defamation at any stretch of imagination. And it is irrelevant, why the item was not shipped, whether it is a negligence, actions of third parties or an act of god, since the measure of reliability is the rate of done vs failed tasks, which is in this case 0.
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Old 07.06.2021, 01:44
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Re: Swiss post added wrong label sent parcel to wrong address - please return

thanks, come to think of it indeed it could be a scam attempt.
I assumed it was my package sent to another address (the post office worker suggested this mistake could have happened at customs with the labelling). But indeed this could also well be a scam attempt from the seller, using the same tracking number they sent to the Marcel person.

The Post were unable to pull a photo of the package, I think only domestic parcels are all scanned where you can see the mailing labels..

I will definitely file a claim
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