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Old 23.09.2022, 12:50
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Experience with Fust repairs?

Hi, looking at buying a large appliance. Fust has a better price for a better product than a local store owned by an individual (A+++ model from Fust is cheaper than A++ model from local seller). But I'm wondering if I'll get better service (repairs) from the individual. Both offer the same warranty, same basic package. But when I look to schedule deliver with Fust, they have only one available date on a Saturday - for the next four months! How can a business this large not have any delivery dates at all for four months? I don't know much about their internals (do they just contract things out, etc), but it makes me wonder how reliable their repair guarantees are.

Any experience?
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Old 23.09.2022, 12:55
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Re: Experience with Fust repairs?

I took a Brita filter water jug back today that broke when I picked it up and they said I had to wait a week for checks and repairs. wtf it's a 35chf water jug, just swap it out.
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Old 23.09.2022, 13:18
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Re: Experience with Fust repairs?

Years ago I bought a washing machine from Fust.

When it broke down they could not schedule a repair for IIRC 4 weeks.

I couldn't live without doing laundry for that long so called the manufacturer. They connected me to a small partner firm - who sent a repair person out that week.

Guess who I bought my next machine from?
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Old 23.09.2022, 13:21
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Re: Experience with Fust repairs?

I think it’s very inconsistent between different stores and who you deal with there.
We’ve taken defective items back to our nearest store and been given immediate replacements but a friend who had a similar problem with a similar item was told the had to wait until it had been inspected and/or repaired.
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Old 23.09.2022, 13:39
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Re: Experience with Fust repairs?

The "A" appliance brands in CH have their own service departments and it should be possible to contact them directly for service, no matter where purchased. "A" brands in CH include:

1. Bauknecht-Whirlpool
2. Bosch-Siemens
3. Electrolux
4. Miele
5. V-Zug
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Old 23.09.2022, 13:40
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Re: Experience with Fust repairs?

I've had an absolute nightmare with Fust (detailed elsewhere). I'll never give them another penny.
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Old 23.09.2022, 13:41
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Re: Experience with Fust repairs?

I would never buy any big appliance from Fust

https://fr.trustpilot.com/review/fus...es=all&stars=1
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Old 23.09.2022, 14:03
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Re: Experience with Fust repairs?

Quote:
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I've had an absolute nightmare with Fust (detailed elsewhere). I'll never give them another penny.
Me too …
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Old 23.09.2022, 17:11
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Re: Experience with Fust repairs?

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I took a Brita filter water jug back today that broke when I picked it up and they said I had to wait a week for checks and repairs. wtf it's a 35chf water jug, just swap it out.

Maybe, but you0re Chuff !!
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Old 23.09.2022, 17:20
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Re: Experience with Fust repairs?

My personal experience has only been a nightmare each time when needing service / repair - used them because I can put the points on my Coop card. Always at the Bahnhofstreasse Zurich. But, as result stopped buying from them since years - shame to hear that they haven’t improved.
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Old 23.09.2022, 18:56
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Re: Experience with Fust repairs?

My feeling is that despite the adverts, Fust's repair service is actually a bunch of salesmen who will try to sell you a new appliance.
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