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Old 19.08.2016, 21:52
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Re: DHL and import duty

i bought shoes from ebay .uk , the cost was £41,00 for the shoes and
£41,00 for the shipping , the post man asked me for 26.10 CHF today , is it not duty free for that small amount of purchase ?!
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  #82  
Old 19.08.2016, 22:26
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Re: DHL and import duty

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i bought shoes from ebay .uk , the cost was £41,00 for the shoes and
£41,00 for the shipping , the post man asked me for 26.10 CHF today , is it not duty free for that small amount of purchase ?!
No because the total cost including shipping was £82 pounds and duty is payable on everything over 62chf.
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Old 20.08.2016, 12:31
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Re: DHL and import duty

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i bought shoes from ebay .uk , the cost was £41,00 for the shoes and
£41,00 for the shipping , the post man asked me for 26.10 CHF today , is it not duty free for that small amount of purchase ?!
You do not say any thing about the weight. Duty depends on weight and country of manufacturing. But for most of the cases duty is CHF 0/kg.

On the other hand, import tax for shoes is 8% of the total value including shipping cost.

Generally, duty due is claimed when it is above CHF 5. Tax due is claimed when it is above CHF 5. Exception: Certain food products, alcohol, tobacco, precious metals, weapons, drugs, salt, and some more.
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Old 22.09.2017, 19:17
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Re: DHL and import duty

Guys I just received a package which DHL have now sent me a 30chf bill for (6.65MWST 19chf opening tax) but I had to send the item back as it was faulty. Does anyone know if I can then have this bill canceled as I am not able to keep the goods? I will call them Monday but want to arm myself with a little knowledge before then.
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Old 22.09.2017, 20:07
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Re: DHL and import duty

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Guys I just received a package which DHL have now sent me a 30chf bill for (6.65MWST 19chf opening tax) but I had to send the item back as it was faulty. Does anyone know if I can then have this bill canceled as I am not able to keep the goods? I will call them Monday but want to arm myself with a little knowledge before then.
Please do not call it "opening tax" and also not "duty", but "fee", "charges", or "ripoff". Tax goes to the government, charges and fees remain with DHL. You may call it nitpicking but it is important for the next part.

Swiss customs reimburse tax or duty for returned goods. But they charge a processing fee of 5% of the reimbursed amount, but at least CHF 30 and at most CHF 500. How much tax and duty did you pay?

See https://www.ezv.admin.ch/ezv/en/home...-returns-.html
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Old 23.09.2017, 13:13
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Re: DHL and import duty

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Please do not call it "opening tax" and also not "duty", but "fee", "charges", or "ripoff". Tax goes to the government, charges and fees remain with DHL. You may call it nitpicking but it is important for the next part.

Swiss customs reimburse tax or duty for returned goods. But they charge a processing fee of 5% of the reimbursed amount, but at least CHF 30 and at most CHF 500. How much tax and duty did you pay?

See https://www.ezv.admin.ch/ezv/en/home...-returns-.html
I paid what I stated in the above post... 7chf or so which isn't worth claiming back vs the DHL fee. "Opening tax" was just a joke, of course it's a blatant rip-off. So I can't get the DHL part back?

From now on I am going to never use a company that uses DHL.
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Old 23.09.2017, 13:48
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Re: DHL and import duty

Properly DHL will not give anything back (would be the same with Post, UPS, FedEx etc). They did their job: assessed tax and duty due, declared it to customs, collecting of due amount etc.

But you said it was faulty. Do you intend to get it repaired/replaced?
Then see here:
https://www.ezv.admin.ch/ezv/en/home...g-traffic.html

But the whole procedure may cost more than you save (not sure but looks like post charges CHF 80 Freipassabfertigung), may need access to the electronic declaration platform (can be done through a customs service provider), and special paperwork to be accompanied with the shipment (not all seller are really useful regarding customs paperwork).
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Old 23.09.2017, 14:36
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Re: DHL and import duty

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Properly DHL will not give anything back (would be the same with Post, UPS, FedEx etc). They did their job: assessed tax and duty due, declared it to customs, collecting of due amount etc.

But you said it was faulty. Do you intend to get it repaired/replaced?
Then see here:
https://www.ezv.admin.ch/ezv/en/home...g-traffic.html

But the whole procedure may cost more than you save (not sure but looks like post charges CHF 80 Freipassabfertigung), may need access to the electronic declaration platform (can be done through a customs service provider), and special paperwork to be accompanied with the shipment (not all seller are really useful regarding customs paperwork).
No, I sent it back for a full refund. In that case I will contact DHL and see if I can sweet-talk them (extremely unlikely) and if not just pay up and learn from the experience (although I should already know better).
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