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  #121  
Old 10.02.2010, 09:40
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Re: Coop and Migros Home Delivery in English please read

I think the key here is acknowledging that we are in someone else's home country and yes, we should all make an effort to learn the local language. Why do some expats expect everyone to bow to some sort of English greatness?

But more specifically, if you're sending an email to them, do us all a favour and DO NOT include snarky comments but DO be smart by telling them how you want to SPEND YOUR MONEY with them and not their competitor.

For instance, I just sent this email:

Guten Tag,

We are new to Basel and although learning German is a priority for us, we are very new to the language. That said, we are looking for a home delivery option for our groceries. We spend approximately 1200 CHF per month on groceries and would be spending nearly all of that online. I prefer to shop with Coop over Migros but have to admit that the Migros English options makes it much easier to order online. Are there any plans on implementing an English version for your Coop@Home site? I don't mind the food descriptions being in German but it's very difficult when the site navigation is not in English.

Thank you for your time and consideration,

***
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  #122  
Old 11.05.2010, 16:13
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Re: Coop and Migros Home Delivery in English please read

Done..email is sent with high priority...
Good initiative
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  #123  
Old 30.03.2012, 16:25
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Re: Coop and Migros Home Delivery in English please read

Found this old thread from 2 years back and was wondering if any has the an update on this? Im new to Zurich and wanted to ask if I can get the groceries shopping done online and delivered to me?

thanks!
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  #124  
Old 30.03.2012, 16:31
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Re: Coop and Migros Home Delivery in English please read

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Found this old thread from 2 years back and was wondering if any has the an update on this? Im new to Zurich and wanted to ask if I can get the groceries shopping done online and delivered to me?

thanks!
The powers that be apparently heard the silent prayers and took action - see here:
www.coopathome.ch - English option at the top of the page
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  #125  
Old 30.03.2012, 16:58
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Re: Coop and Migros Home Delivery in English please read

leshop.ch also has an English option. so far I haven't had any problems

Last edited by Mr-know-it-all; 30.03.2012 at 16:59. Reason: typo
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  #126  
Old 30.03.2012, 19:06
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Re: Coop and Migros Home Delivery in English please read

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Found this old thread from 2 years back and was wondering if any has the an update on this? Im new to Zurich and wanted to ask if I can get the groceries shopping done online and delivered to me?

thanks!
I have had my groceries delivered several times using Coop@home, and it worked very well and was very easy to use. I'd highly recommend it (and yes, you can order in English, too).

Except for incidentals, I plan to shop this way regularly.
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  #127  
Old 30.03.2012, 19:21
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Re: Coop and Migros Home Delivery in English please read

Thanks everyone for the feedback...Im going to be another Coop Online customer then....any ideas how much they charge for deliveries approximately ?
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  #128  
Old 30.03.2012, 19:43
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Re: Coop and Migros Home Delivery in English please read

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Thanks everyone for the feedback...Im going to be another Coop Online customer then....any ideas how much they charge for deliveries approximately ?
Well, there's a minimum amount you have to order (@ 100 francs) and I usually pay around 15 francs for delivery. Once I ordered over 150 francs, and I think the delivery charge was 18 francs.

Just check to make sure that you receive everything you've ordered when you get the delivery. Once they didn't include something because they sold out. But instead of a refund, they gave me some coupons to apply toward my next purchase, which were actually worth more than the item I'd ordered.
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  #129  
Old 30.03.2012, 19:51
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Re: Coop and Migros Home Delivery in English please read

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Just check to make sure that you receive everything you've ordered when you get the delivery.
Adding to that, you can check your order once you've submitted it - they usually can tell early if any goods are not available. Saves you the stress to discover anything vital missing...
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  #130  
Old 30.03.2012, 20:17
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Re: Coop and Migros Home Delivery in English please read

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Adding to that, you can check your order once you've submitted it - they usually can tell early if any goods are not available. Saves you the stress to discover anything vital missing...
I did check. I also checked the follow-up email they sent me, informing me of my delivery, in which the item was still on the list. But I guess they ran out in the meantime. But not a problem. It wasn't a big deal
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  #131  
Old 30.03.2012, 20:39
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Re: Coop and Migros Home Delivery in English please read

sounds reasonable to me. I always did my shopping online in the UK, once a week for the BIG shopping and then just step by to the supermarket only when i need something small...but that saves me carrying all the heavy shopping (had a serious operation on my back so am very limited on what i can carry)...so this is excellent that i can keep doing my shopping this way...

thanks everyone


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Well, there's a minimum amount you have to order (@ 100 francs) and I usually pay around 15 francs for delivery. Once I ordered over 150 francs, and I think the delivery charge was 18 francs.
)
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  #132  
Old 30.03.2012, 23:57
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Re: Coop and Migros Home Delivery in English please read

I agree with @latigresse about the excellent service overall from Coop@Home. Used them for the first time last week for mainly bulky items and am a confirmed fan now.

The only hitch in the process was that the frozen items got left on the van and because the Customer Services line shuts at 1300 on Saturdays, I left it until Monday morning to call. I was pleasantly surprized to find out, however, that you just have to hang on until after the "we are now closed" etc, etc recorded message and someone will pick up. They will then place a call to the driver and who, depending on their location logistics at the time, will return with the missing item(s) ASAP thereafter. When this is not possible, the cost of said items is quickly refunded, as happened in my case.

Apparently, it's a frequent occurrence that the delivery guys forget to check the separate frozen goods compartment, although they sometimes remember after driving off and return off their own back anyway. I realized quite quickly afterwards they were missing but the driver had already three point turned the van by then and was about to drive away, so there was no point mad dashing it down the stairs.

The other thing I found out was that if the driver comes early and you are out, that they have to wait until the start of your delivery one hour window. They cannot just drive off and should actually ring first to check you are in if they are going to be earlier than planned. As it happened, my guy was half an hour early and did not call ahead.

All in all, I was very pleased with the level of service and help received. To top it all, I will also be getting some vouchers in excess of the value of the frozen goods as a result.

Oh, and there's an option to speak with Customer Services in English as well (press 4).
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  #133  
Old 31.03.2012, 00:14
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Re: Coop and Migros Home Delivery in English please read

I definately will give it a try then :-) Thanks Isha
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  #134  
Old 31.03.2012, 08:57
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Re: Coop and Migros Home Delivery in English please read

One reason I prefer Coop to Migros online shopping much more is the fact that Coop lets you edit your shopping bag until quite close to delivery. How often does it happen that you remember all the really important stuff AFTER you're done shopping - be it physically or virtually.
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  #135  
Old 12.05.2020, 15:32
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Re: Coop and Migros Home Delivery in English please read

https://www.coopathome.ch/
Coop at home delivery does come in English.Unfortunately at this time their selection is only from a list of 100 items.
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  #136  
Old 30.05.2020, 10:32
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Re: Coop and Migros Home Delivery in English please read

The 100 items were only a subset of products with short delivery managed by the Swiss Post. All the other items were normally available as well, but with longer and uspecified delivery times.

Now the situation should be back to normal... almost.
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  #137  
Old 30.05.2020, 15:39
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Re: Coop and Migros Home Delivery in English please read

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The 100 items were only a subset of products with short delivery managed by the Swiss Post. All the other items were normally available as well, but with longer and uspecified delivery times.

Now the situation should be back to normal... almost.
True. Btw, I hate coopathome's website. I order sometimes because they have some items I like and are not available at Leshop but Leshop is so much more user friendly.

And coopathome is using some terrible server, it is so slow, crashes, takes me ages to order

am ordering from both from computer, maybe apps work differently, no experience there
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  #138  
Old 30.05.2020, 16:02
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Re: Coop and Migros Home Delivery in English please read

I never did online grocery shopping before but due to Corona situation, I thought to give it a try. I tried to order from coop@home for many days in March but there was no delivery slot available for next 10 days. One day I tried after midnight when slot for 10th days was made available and that is how I made my first order . Now this is not a problem anymore.

First 1-2 order were painful because they had less variety so we need to search for replacements. But after that slowly they added more items and it became easy to order because I could choose most the items from my previous orders and add the remaining from the online store.

Overall I am very happy and now no need to carry heavy things from stores to home specially drinks, milk etc. Sometimes there are also coupons available for free delivery or discounts.
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  #139  
Old 31.05.2020, 20:42
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Re: Coop and Migros Home Delivery in English please read

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And coopathome is using some terrible server, it is so slow, crashes, takes me ages to order
I think it might have been a moment of peak demand, I had no particular issues with ordering.

...Except that I received around 75% of the goods I ordered

I called them right afterwards, told them which items were missing and they promised to issue a refund for them.

Usually they send you a second (final) invoice the morning they collect your items, so if something is out of stock you don't receive it but you also don't pay for it, the actual invoice matched the actual delivery. But in my case the final invoice was the same as the automatic invoice at the moment of the order, while the actual delivery was not. Oh, whatever The point is, ordering food is a much more randomic process than ordering hardware. You'll get something close to what you wanted, and usually less, depending on daily availabilities.
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  #140  
Old 01.06.2020, 00:27
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Re: Coop and Migros Home Delivery in English please read

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I think it might have been a moment of peak demand, I had no particular issues with ordering.
It got better a week ago but when ordering a couple of days ago was a nightmare again
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