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Old 18.03.2010, 12:50
porsch1909
 
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Lost package in the post

Hi,

What's the procedure if a package has been lost in the post. It wasn't registered delivery or anything and just using standard postage.

Is it gone forever and neither sender nor receiver can get any money back for it?
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Old 18.03.2010, 12:57
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Re: Lost package in the post

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Hi,

What's the procedure if a package has been lost in the post. It wasn't registered delivery or anything and just using standard postage.

Is it gone forever and neither sender nor receiver can get any money back for it?
Unfortuantely your last remark is entirely correct.

You want compensation, insurance, pay the higher rate of postage and have comfort of mind. In CH it's not usualy necessary but outside, try sending a bottle of wine to France un-registered and see it if gets their !
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Old 18.03.2010, 12:58
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Re: Lost package in the post

Sorry to hear about your situation, I have found out that if you pay only 1.50 or so CHF more you can have the package registered and then it is better.
Hopefully this was just a delay

Take care!!

Angela
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Old 18.03.2010, 13:01
porsch1909
 
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Re: Lost package in the post

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Unfortuantely your last remark is entirely correct.

You want compensation, insurance, pay the higher rate of postage and have comfort of mind. In CH it's not usualy necessary but outside, try sending a bottle of wine to France un-registered and see it if gets their !
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Sorry to hear about your situation, I have found out that if you pay only 1.50 or so CHF more you can have the package registered and then it is better.
Hopefully this was just a delay

Take care!!

Angela
What if you buy it from a member on a forum. You don't have proof you never received it and they don't have proof it has been sent.

The buyer get's screwed but in an ideal world the seller would refund the money?

I'm not sure what the right thing is. Was sent last Friday and not here yet.
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Old 18.03.2010, 13:05
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Re: Lost package in the post

You can file a lost notice with the post office describing the contents - you might be lucky and the address label may just have come off. I filed a lost notice once and they found my parcel for me.
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Old 18.03.2010, 13:24
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Re: Lost package in the post

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What if you buy it from a member on a forum. You don't have proof you never received it and they don't have proof it has been sent.

The buyer get's screwed but in an ideal world the seller would refund the money?

I'm not sure what the right thing is. Was sent last Friday and not here yet.
Oops, well I just sold something to an EFer and even though I did send it on time, it took one week to get to its destination (Zurich) so maybe it is on its way...how many days have gone by?
Usually you always get a receipt after posting a package although if sender was as distracted as I am, he might have accidentaly thrown it away
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Old 18.03.2010, 13:27
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Re: Lost package in the post

Well actually:

3.1.4 Parcels a. Parcels without additional services Swiss Post shall be liable for up to a maximum of CHF 500 for any loss resulting from the damage, loss or inappropriate delivery of a parcel. No liability will be accepted for parcels without barcodes posted in mailboxes

See here for more.

Keep your receipt when you send a package!
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Old 18.03.2010, 13:32
porsch1909
 
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Re: Lost package in the post

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Well actually:

3.1.4 Parcels a. Parcels without additional services Swiss Post shall be liable for up to a maximum of CHF 500 for any loss resulting from the damage, loss or inappropriate delivery of a parcel. No liability will be accepted for parcels without barcodes posted in mailboxes

See here for more.

Keep your receipt when you send a package!
what do they mean parcels without barcodes? If it is just standard post then there isn't barcode is there?
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Old 23.03.2010, 21:57
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Re: Lost package in the post

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what do they mean parcels without barcodes? If it is just standard post then there isn't barcode is there?
When you hand in your package at the counter a barcode is printed and stuck directly on the package. Under what circumstances a package would therefore be sent without a barcode I do not know.

I have sent many packages over the last couple of years (games or old pc parts sold on ricardo) and always used to send them registered. One day the man in the local post office told me that the package would be insured up to a value of 500 chfs anyway and I promptly stopped doing it that way. I have not actually lost a package up to this point though.
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Old 23.03.2010, 22:15
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Re: Lost package in the post

Ask who posted it to check their receipt for the postage. It will have a tracker number on it. From there the post office can check whether it has been delivered or not. I needed to track a parcel of books I had posted. The buyer hadn't paid me, and I chased it up with that number. the PO were able to tell me the date it was delivered to the address, I informed the person that I knew they'd received it and they paid the next day, and that was with just normal B post. Maybe they can tell you it's still in transit or something. Hopefully it's just a delay. Fingers crossed
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Old 24.03.2010, 08:57
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Re: Lost package in the post

While on vacation we paid to have our mail kept at the post office.
Once we arrived, we found it surprising that the post office only had 3 parcels for us, but no mail.
It turned out they lost all of them, including the electricity bill, insurance bills, insurance card and also some items purchased from ebay. All non-registered mail.
We spent quite some time on the phone with different people, but since none of this mail was registered, we only got a "sorri" from them. I then had to re-request the missing bills and straightened things out. The ebay items perished forever. Hows that for a swiss experience?
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Old 24.03.2010, 11:49
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Re: Lost package in the post

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Ask who posted it to check their receipt for the postage. It will have a tracker number on it. From there the post office can check whether it has been delivered or not. I needed to track a parcel of books I had posted. The buyer hadn't paid me, and I chased it up with that number. the PO were able to tell me the date it was delivered to the address, I informed the person that I knew they'd received it and they paid the next day, and that was with just normal B post. Maybe they can tell you it's still in transit or something. Hopefully it's just a delay. Fingers crossed
If you have the Post Office counter receipt you can track the parcel's movements in Switzerland online yourself,

http://www.post.ch/en/post-startseit..._trackandtrace
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Old 24.03.2010, 21:14
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Re: Lost package in the post

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Hi,

What's the procedure if a package has been lost in the post. It wasn't registered delivery or anything and just using standard postage.

Is it gone forever and neither sender nor receiver can get any money back for it?
All packages mailed in Switzerland, if sent by parcelmail, get a register-number, even if the parcel is neigher SI nor "registered".

You anyway can try to place a "Suchauftrag" with the post-office on the delivery-side.

Basically, if you mail any parcel, ask for its number. You then even can follow up things in the internet. If you hand it over at the counter, you automatically get a receipt with a tracking number.
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