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-   -   Does UBS & Credit Suisse do employee monitoring? (https://www.englishforum.ch/employment/291129-does-ubs-credit-suisse-do-employee-monitoring.html)

Blueangel 05.04.2019 10:57

Re: Does UBS & Credit Suisse do employee monitoring?
 
I'm just surprised that the OP is surprised by this, and even needs to question it.

Since 15yrs ago, and in a different industry in the UK, all my colleagues knew for a fact that their worktime online activity was being tracked. My last two employers were very open about this, it was clearly laid out in the rule book, and we were expected to use our common sense. Before sites were "as secure" as they are now, I've known the IT system of an entire work location be brought down for 4 hours by a colleague who'd spent half of her late shift bidding on ebay. That caused a 5 figure sum in lost revenue and cost her job. Amazon was routinely blocked in those days because it wasn't the relatively secure behemoth that it is now.

More recently (within the last 10yrs), I worked in an industry where you needed to research and interact with sites other than the system you were working on, and it was all monitored. Just two examples... One of our authorised, and exceptionally useful, research tools, was one keystroke different to a porn site. It got to the point where we where we all received an email with the link to save to 'favourites' and were only allowed to access the site via that link.

Secondly, owing to sanctions, all our emails were continuously scanned for a particular country name. If you slipped up, that was immediate office time with your manager.

amogles 05.04.2019 11:27

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by Pachyderm (Post 3058280)
It really depends what you mean. Whatever the rulebook says, it's accepted by most companies that an employee may want to use Amazon in their lunch break, or check the news now and then. I'm sure HR do that themselves. But it's the old rule about not 'taking the p---', isn't it?

If someone is spending 50% of their work time watching football on YouTube then they are taking a risk, and yes, it may well get back to line management. That said, there may well be a good reason for it. You might be so good at your job, and work so quickly and efficiently, that you have loads of free time. So conceivably, watching football on YouTube could get you a promotion or a pay rise.

So it's worth getting your story right in case you're asked!

I know some guys in IT-tecchie and research roles who spend all day doing cr*p and almost partying in the office, but then when the suits go home they role up their sleeves and burn the midnight oil. Nobody doubts the quality of their research, so they get away with the lifestyle.

But I guess in non tech and old fashioned companies like banks there is probbaly much more pressure to conform and less room for culture clashes and HR might indeed come down hard on people like that.

LuganoPirate 05.04.2019 16:14

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by timpeterson (Post 3058265)
Do they ever enforce this monitoring? I guess someone have had experience with this. Either worked there or been confronted with it yourself?

It is enforced and most financial institutions will have several people whose job is to listen into phone calls and monitor internet traffic. All calls are recorded as well. If you breach the company's policy, for example look at websites that could constitute sexual harassment, it's grounds for instant dismissal!

Guest 05.04.2019 16:20

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by LuganoPirate (Post 3058460)
It is enforced and most financial institutions will have several people whose job is to listen into phone calls and monitor internet traffic. All calls are recorded as well. If you breach the company's policy, for example look at websites that could constitute sexual harassment, it's grounds for instant dismissal!




What, no EF, no porn ? We'll all be at 50% soon :D:D:D

ZuriRollt 05.04.2019 17:02

Re: Does UBS & Credit Suisse do employee monitoring?
 
Well, just checked and You Tube is definitely not accessible via UBS. As as well as all social media and questionable web-sites.

Just as well, why the hell would I want to sit in the same office earning my salary honestly, when the person next to me spends their sweet time surfing? If it's education the OP is looking for, then do that on your own time. UBS has plenty of internal on-line courses available.

I once worked from 2000 for 7 years within a renowned (still) Swiss financial institution. The Head of the department was fired with immediate effect due to sexual harassment (and cocaine) issues.

I was asked by the CEO to take over his post ad-interim, including his company email. After a few weeks, I had to decline the email bit - as it was majorly porn and so disgusting. I hate to think of the times that I entered his office for a meeting and what he'd been doing over his beautiful view view of Zürich beforehand (and no, this was not UBS).

Also came across a few mails relating to me.

At UBS, the internet use is monitored as necessary - as others have said.
Each employee has signed an understanding agreement / is aware that this is so. Social media sites and so are blocked.

No idea what is tracked, but as others have said guess it is on key words, and whether you're sending email to an account outside of UBS. The terms and conditions are quite clearly laid-out in the UBS policies, so nothing's underhand. As far as activity tracking, I sincerely doubt it - that would be pointless.

A tip to the OP: if you go to work, then work :).
You can always use mobile devices in your lunch break.

amogles 05.04.2019 17:11

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by ZuriRollt (Post 3058477)

I was asked by the CEO to take over his post ad-interim, including his company email. After a few weeks, I had to decline the email bit - as it was majorly porn and so disgusting. I hate to think of the times that I entered his office for a meeting and what he'd been doing over his beautiful view view of Zürich beforehand (and no, this was not UBS).

I can't really match that. But in a previous job I was working alongside a guy who hadn't quite been CEO but had been pretty close to the top and was golfing buddy if not crown prince to the man in the big office. Due to a scandal I never learnt the details of, he was demoted and ended up sitting in the same office as me and doing more or less similar work.

It was very, er, educational, to see some of his attitudes. For example he would simply expect the department secretary to do random stuff for him, such as book his private holiday flights or pick up private parcels for him at the post office.

It's a hugely different world up there.

ZuriRollt 05.04.2019 17:18

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by timpeterson (Post 3058251)
I spend a good amount of time checking very useful reference on youtube and other learning sites, but especially youtube could be considered as a bad IP to access even-though in my case used solve concrete issues in IT.

Often companies struggle to educate in new technologies but they expect you to know them all, so it's a way of keeping your knowledge up to par without having to spend the little free-time you have doing that.

Ofcourse, X-rated stuff, emails with personal data & custom software is a no go and i spend no time on such things, since it has no value for anyone and mainly damaging for the company.

But improving you knowledge might be considered as slacking because it has no short term gain for the company even-though it's usually pays back the company in the long term and keep employees motivated to stay.

Would just be sad if you get sacked for trying to improve yourself and the company.





Is it realtime monitoring or more general monitoring like block Facebook etc. (this is already like that at most companies).

Do you know what specific monitoring software the most big swiss companies use? And do line manger observe this data regularly? I would like to know how far micromanagement has gone these day and if there is any respect for an individuals privacy? If i was a line manager i would thing it was going to far monitoring an employee that has not shown irresponsible behaviour.



My delivery is above average. There is just many people doing alot of useless busywork that does not really benefit the company (actually holds back the company), but often high level manager does not understand what work is valuable in IT and might just say youtube = bad = fire. I'm worried for the mindless firing could happen since i see many high level manager don't understand how to real work is done.

A company hires you for your experience, and Googling or YouTubing if you're in an innovative environment is essential. I'm not knocking that.

But back to your question, UBS won't allow it, don't know about CS.

Would use your mobile device if in doubt :)

amogles 05.04.2019 17:38

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by ZuriRollt (Post 3058484)
A company hires you for your experience, and Googling or YouTubing if you're in an innovative environment is essential. I'm not knocking that.

But back to your question, UBS won't allow it, don't know about CS.

Would use your mobile device if in doubt :)

Maybe it's a question of culture and of requirements.

Banks don't particularly need to be innovative or agile, outside maybe of certain sectors.

If you're the sort of person who continuously feels the need to challenge everything and research alternatives, you need to look for a job where those skills are required and not supressed.

ZuriRollt 05.04.2019 17:42

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by amogles (Post 3058482)
I can't really match that. But in a previous job I was working alongside a guy who hadn't quite been CEO but had been pretty close to the top and was golfing buddy if not crown prince to the man in the big office. Due to a scandal I never learnt the details of, he was demoted and ended up sitting in the same office as me and doing more or less similar work.

It was very, er, educational, to see some of his attitudes. For example he would simply expect the department secretary to do random stuff for him, such as book his private holiday flights or pick up private parcels for him at the post office.

It's a hugely different world up there.

Just want to clarify immediately :eek: - I wasn't asked to take over the CEO position, but that of the Head of IT!
Which I then lead lead a few years.

timpeterson 06.04.2019 20:17

Re: Does UBS & Credit Suisse do employee monitoring?
 
I don't care about pron/hacking websites only complete idiots would look at that at work anyways. Surprising people so high up can be so stupid.

It's more the borderline things like googling learning sites, youtube etc. If added up i can be many hours and worries a report would come out to management with 5-10hours youtube a week = fired.
Have any of you experienced that?

Blueangel 07.04.2019 00:43

Re: Does UBS & Credit Suisse do employee monitoring?
 
I've never worked anywhere that didn't routinely block youtube because of possible exposure to malware. Way too much of a risk when sensitive client data is on another screen. Even at home, I don't open a tab in youtube whilst a banking site, etc, is open in another tab. That may be overkill, but it's been drummed into me for so long now that it's automatic.

Chuff 07.04.2019 07:25

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by timpeterson (Post 3058649)
I don't care about pron/hacking websites only complete idiots would look at that at work anyways. Surprising people so high up can be so stupid.

It's more the borderline things like googling learning sites, youtube etc. If added up i can be many hours and worries a report would come out to management with 5-10hours youtube a week = fired.
Have any of you experienced that?

People have already told you they haven't experienced being monitored/penalized/fired, what more do you want? You seem to repeat yourself and your questions a lot.

Quote:

Originally Posted by Blueangel (Post 3058687)
I've never worked anywhere that didn't routinely block youtube because of possible exposure to malware. Way too much of a risk when sensitive client data is on another screen. Even at home, I don't open a tab in youtube whilst a banking site, etc, is open in another tab. That may be overkill, but it's been drummed into me for so long now that it's automatic.

Blueangel wow... you would 'never work somewhere that allowed Youtube'? Where do you get this rubbish from? :roflYoutube is owned by Google and there is no reason to block it in a corporate workplace for 'malware reasons'. The videos that are uploaded are all checked for malware beforehand.

The only likely way to get malware through Youtube is if you click on a malware link from a random user in the comments section... which objectively speaking your would have to be pretty stupid do do, right?

robBob 07.04.2019 10:32

Re: Does UBS & Credit Suisse do employee monitoring?
 
AFAIK online banking is allowed and assume isn't monitored.

However, it should be the same bank were you work.

Blueangel 07.04.2019 10:41

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by Chuff (Post 3058693)
Blueangel wow... you would 'never work somewhere that allowed Youtube'? Where do you get this rubbish from?

I didn't say that! :confused: I said "I've never worked anywhere that didn't routinely block youtube..." where do you get your levels of comprehension from?

Anyway, away from Chuff imagining things, I've just run the scenario by my OH who does work for one of the firms named in this thread. He sees absolutely no problem with youtube useage at his workplace because of their particular firewall set up, and says it's quite common, though personally, he rarely has a moment spare to do anything other than his work. However, knowing the systems, client databases and environment I worked in, he says there was a decent case to be made for blocking access to it as a matter of company policy, if nothing else. Perhaps my employer was also concerned about screen grabs being uploaded to youtube by an employee.

Chuff 07.04.2019 11:01

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by Blueangel (Post 3058719)
I didn't say that! :confused: I said "I've never worked anywhere that didn't routinely block youtube..." where do you get your levels of comprehension from?

Anyway, away from Chuff imagining things, I've just run the scenario by my OH who does work for one of the firms named in this thread. He sees absolutely no problem with youtube useage at his workplace because of their particular firewall set up, and says it's quite common, though personally, he rarely has a moment spare to do anything other than his work. However, knowing the systems, client databases and environment I worked in, he says there was a decent case to be made for blocking access to it as a matter of company policy, if nothing else. Perhaps my employer was also concerned about screen grabs being uploaded to youtube by an employee.

From Sunday morning tiredness combined with the slightly awkward way your post was worded. Anyway I amended my post and the point still stands that Youtube is not blocked due to malware reasons. Your OH is indeed correct about the rest. :)

amogles 09.04.2019 16:58

Re: Does UBS & Credit Suisse do employee monitoring?
 
Quote:

Originally Posted by robBob (Post 3058715)
AFAIK online banking is allowed and assume isn't monitored.

However, it should be the same bank were you work.


unless it's your job to gather intelligence on the competition. :)

timpeterson 25.01.2020 23:52

Re: Does UBS & Credit Suisse do employee monitoring?
 
Do not plan to look a dodgy sites or risky hacking stuff. Just checking youtube, learning sites and product reviews. Kind of taking the training the companies wont pay but expect you to know and as you likely know there not most energy left to learn when you come home from work. Most people can't continue learning then. There can be much political bullS in large corporation and sometimes you get put of projects your are high overqualified for, than i like to just learn new thing instead of quitting. They need me anyways. I know the mangers don't like that mindset but it's kindoff the only way to push back on large corporations at time inhuman workload agendas. And most managers in the large corporation are to incompetent to know the difference between good and bad work anyways. (especially in IT)

timpeterson 26.01.2020 00:01

Re: Does UBS & Credit Suisse do employee monitoring?
 
For the moral preachers, keep getting you straight A's and doing your thing.
The world needs your contributions, just not your moral lectures ;)
One day you will learn the in the eyes of BigCorp you are nothing a number. Cattle on a conveyer belt. Think about it :)

nickatbasel 26.01.2020 03:25

Re: Does UBS & Credit Suisse do employee monitoring?
 
Are you worried they might start asking questions about the 200k you have saved up?

HIAO 26.01.2020 10:55

Re: Does UBS & Credit Suisse do employee monitoring?
 
In my former life, my financial services employer had cctv surveillance that could see each screen. Some staff had 8-10 screens.

USB ports were blocked. Most staff couldn’t send attachments to external email addresses. Snipping tool and printing docs were not possible without supervisor review.

Email senders could select how long the recipient could view their message for, or whether it could be printed; or forwarded. There was a tool that routinely deleted emails from users folders after one or two years.

All messaging platforms on company phones had messages and calls recorded and archived.

Websites like YouTube etc were not blocked.

Honestly, their best security measure was giving staff blackberry’s. They were so crap that you wouldn’t want to do anything meaningful with them.

It didn’t feel like a trust based approach to me, perhaps necessary for the industry and normal to some. It was six years ago and I’ve not experienced this level of monitoring; or control measures before or since.

Despite this; we used to get a monthly list of staff from across the world to fire who’d accessed unacceptable pornography, bestiality websites.


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