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  #81  
Old 13.09.2012, 16:04
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Here is the feedback of my personal experience:

I was in touch with them a few months ago, as I needed to have my apartment cleaned up before the hand over...


Pluses
+ Contact was smooth, they could speak English and also my native language
+ They went for an inspection just a few hours later we got in touch and they cleaned up the apartment two days after;
+ They attended the handover and I ended up getting back my full deposit from my landlord.


Minuses
- During the cleaning of the apartment one of the shelves of the kitchen and the fan above the stove got damaged (I had to pay 100 CHF to get them fixed)
- The price was 620 CHF excl. VAT, not exactly a cheap one for a small studio of 35 square meters
- VAT rip-off: when I asked the final amount to be paid, I was asked 800 CHF. After I complained, I was told that there was a mistake on the calculation and that I had to pay 745 CHF. I didn’t know anything about VAT in Switzerland, but when a few days later when I checked it turned out that the VAT charge is only 8%, whereas the VAT they charge was 20% (not to mention the fact that I was given no receipt), so I do believe that I got really screwed because of my inexperience and that I should be given back the extra money I've been unfairly charged along with a receipt of my payment.
Unless I am missing something a VAT is normally added to import tangible items. And when being quoted a price for anything in Switzerland, any taxes are to be included in the quote. Like when you buy anything in the store, the price is what you see, and not an added tax afterwards.

So they are telling you that they are collecting a tax that goes to the state, and basically pocketing it. I am quite sure you can recover this cost, especially if you decided to bring the authorities in on this since they have said they are a registed business.
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  #82  
Old 14.09.2012, 12:14
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Unless I am missing something a VAT is normally added to import tangible items. And when being quoted a price for anything in Switzerland, any taxes are to be included in the quote. Like when you buy anything in the store, the price is what you see, and not an added tax afterwards.

So they are telling you that they are collecting a tax that goes to the state, and basically pocketing it. I am quite sure you can recover this cost, especially if you decided to bring the authorities in on this since they have said they are a registed business.
Hi dear,
8% VAT is not just for the things which you export-import or buy something in stores.This tax is attached with every service in switzerland ( if that company has a VAT number ) so even you call a plumber,painter,cleaner,gardner ...etc the 8% VAT is always calculated separately unless someone quote you with this sentence `CHF.....including 8% VAT `.

Cheers

Intizar
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  #83  
Old 14.09.2012, 13:03
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi dear,
Its same we have two domains .com and .ch so no problem just send your enquiry we get every mail.

Intizar
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  #84  
Old 14.09.2012, 15:59
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Hi dear,
8% VAT is not just for the things which you export-import or buy something in stores.This tax is attached with every service in switzerland ( if that company has a VAT number ) so even you call a plumber,painter,cleaner,gardner ...etc the 8% VAT is always calculated separately unless someone quote you with this sentence `CHF.....including 8% VAT `.

Cheers

Intizar
Actually it's not what I said. What I did say is that the 8% that you charged is supposed to be included in the original quote. Not a quote, then slap on 8% later. Go to any where that they charge money for anything in Switzerland. The price advertised is the final price, TVA or VAT included.
This person complaining about you said that you gave a quote, then gave her a different, more expensive price, for the final total.

Also, on another note, I am not a dear, nor your dear. Unless you are my mother or we are sharing the same toothpaste.
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  #85  
Old 14.09.2012, 16:51
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi Confloozed,
Sorry that i said you dear...i take my words back.
Have a lovely day.

Cheers

Intizar
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  #86  
Old 15.09.2012, 18:24
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Re: Züriclean - an English-speaking cleaning company in Zürich

Hi,

Earlier this week I contacted Zuriclean to do a job at Aarau, they arrived at 07.00am that day to have the apartment ready for the handover at 11.00am. They were also there at the handover.

I personally think that they did a great job setting the place up right.

The landlord however was not happy with the job, and even though I think that he wasn't happy because he had the mindset of just milking money out of the deposit (besides this landlord was being racist in terms of certain comments he made to the cleaning crew), we agreed for a pauschale of 300chf which Zuriclean paid as they respected their promise of a handover guarantee.

So all in all I'd like to recommend Zuriclean for any handover job! And guys and girls, please look out for W&H wohnnen in Aarau, as these guys will really try to milk your deposit away.
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  #87  
Old 15.09.2012, 22:45
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Re: Züriclean - an English-speaking cleaning company in Zürich

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I personally think that they did a great job setting the place up right.
Unfortunately, what you think doesn't matter. What the landlord thinks does.

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The landlord however was not happy with the job, and even though I think that he wasn't happy because he had the mindset of just milking money out of the deposit (besides this landlord was being racist in terms of certain comments he made to the cleaning crew), we agreed for a pauschale of 300chf which Zuriclean paid as they respected their promise of a handover guarantee.
What was the purpose of paying 300 chf? Money doesn't make it cleaner, cleaning does. The way it works, the cleaning company cleans until the landlord is satisfied. Was the 300 chf going to be used to pay another person to do the job right?

Settlements cover damage. Failure to clean to the satisfaction of the landlord or the incoming tenant is not settled with money, but with recleaning.
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  #88  
Old 17.09.2012, 01:43
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Re: Züriclean - an English-speaking cleaning company in Zürich

10 on 10 service for relocation cleaning!

It was quick and did the job while the movers were finishing.
The Landlord, Livit, recognized the service done as Excellent.

They were there to make the last touch up that the landlord requested while I was giving the keys. This was at 8am the day after the move.

I called them 2 days before the move and they were there do the work.
No doubt I would re-use their service again!
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  #89  
Old 18.09.2012, 09:53
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Re: Züriclean - an English-speaking cleaning company in Zürich

I emailed Züriclean at 20:00 on a Friday to see if they could get me ready to move out by Monday. They visited on Saturday, cleaned on Monday morning, and I made my move-out date. Intizar also stayed for the key handover to make sure everything was OK, and addressed a couple of issues the landlady had.

Very friendly, very professional. A little over 700CHF for a 2.5 room apartment, which was cheaper than the other quote I got. They left the apartment very clean; my landlady--who is extremely picky--was satisfied.

I can't say I like the Swiss way of having to pay large amounts of money to clean a flat after having lived there only a few months (as it was in my case), but had I tried to clean it myself my landlady would not have been satisfied, I am quite sure. Hiring Züriclean was money well spent.
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  #90  
Old 07.10.2012, 12:31
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Re: Züriclean - an English-speaking cleaning company in Zürich

How about you move into the 20th and 21st Centuries and not list your cleaners as "Putzfrau" or "Cleaning Lady"? I expect this of Switzerland, since this is a culture that is far behind regarding gender roles, but from an English speaking company, I expect better. Cleaning people come in male and female....
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  #91  
Old 29.10.2012, 00:02
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Re: Züriclean - an English-speaking cleaning company in Zürich

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If the company broke something, they should have paid the repair cost. As a company they should have insurance, though a small amount they probably would not bother claiming. You should have taken the cost off the cleaning and presented them with the repair bill.

MWST is 8%. Did you pay cash? Is that why you have no receipt?

While I am of the opinion that disputes should be taken up in private, in this case I think posting might serve as a warning to others.

As for the price to clean, apartments can vary quite a bit in terms of what needs to be cleaned and how. That is why the best companies always visit and provide a firm quotation. If you did not obtain more than one quote, it is unfair to say whether the one you had was reasonable. I have had clients with studios and the cleaning price range is huge.
hi Mrs Doolittle, many thanks for your feedback and sorry for the delay in my reply, I've been damn busy these weeks and I've seen you reply just a few minutes ago...

as for the points you raise in your reply:

- yes, I did pay cash as I was requested to do so; since I had no prior experience I didn't ask for registered payments nor receipts and I gave them cash in hands at the handover of the apartment; as for the quote I was given, it was "620 CHF excluding VAT" and as I said I ended up by paying 745 CHF...
- my post was not meant to be a dispute, I just wanted to understand whether there was any ground for charging a VAT of 20% (i.e. 745/620-1)...as it turns out, VAT should be just 8% and I'll definitely try to reach out to them to be given back the difference..

- as for my impression of the final price not being such a cheap one: as you say, I didn't ask other firm to provide me with a different quote, I based my statement just on the fact that one of my colleague had her 3 room apartment cleaned up one year ago for about 500 CHF..that said, I saw in the most recent post that one of the user of this forum had his 2.5 apartment cleaned up from this company for slightly more of 700 CHF, so I still do believe (needless to say, this is just my humble and personal opinion, not a fact) that the price for a 1.5 room apartment should have been lower than the one I paid (745 CHF)
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  #92  
Old 29.10.2012, 00:53
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Re: Züriclean - an English-speaking cleaning company in Zürich

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Hi Dear ,
Thanks a lot for your feedback.
I just wanna ask you if someone from our company broken something why you didnt tell us to pay because we are fully insured,you could even send us a bill but you never did and never sent us a mail that such things happen.Cleaners are also human beings thats why the companies have insurance.About payment first of all its almost impossible that you dont get a receipt secondly it is also your responsability to ask this,no body can charge you more than eight percent sales tax you are somwhere mistaken.
Any way please mail us all your complains at info@zuericlean.ch and send us your 100 Franks bill too.Everything is registerd in our accountancy office and you will get all details again like what was the quote,how much was thw final amount etc...send us your repairing bill too you will get payed.Just for the next time if there is a some demage through cleaning ompany,painters etc please let them know and show them waht is the demage,there is no problem here because insurance companies are gonna pay this.
Have a lovely day.

Cheers

Intizar
hi Initzar, please find my comments to your reply:

- as for the amount of 100 CHF I had to pay because during the cleaning the light over the oven got broken and damaged, I didn't mention it during the handover because I got the bill from the company that fixed it just a few weeks later. Since the company had to change the carbon filter as well (this was required by the landlord), I didn't know whether they would charge a separate bill for the change of the carbon filter and the fixing of the light which got damaged during the cleaning (in fact, this is what they did and in the bill they sent over they clearly split out the amount I had to pay in change of the carbon filter-80 CHF- and fixing of the light over the oven-100 CHF-); that said, I will try to get the invoice I got from them a few months ago, clearly saying that the cost of fixing the device over the oven was 100 CHF and I will be sending over the bill to your company...
- as for your comments on the cash payment and the VAT charge: I find it really strange and elusive, as YOU were the one quoting to me "620 CHF excluding VAT", asking for cash payment to be given right after the hand over and not even mentioning the issuance of a receipt...actually the amount you asked for once the handover was over was 800 CHF; when I politely asked you to why the VAT charge was so high (as I said, I had no prior knowledge of VAT rates here in Switzerland) and whether there was any mistake in the calculation, you redid the maths and you told me that the amount I had to pay was "only" 745 CHF... since it turns out that the VAT charge in Switzerland is only 8% and not 20%, I am asking you to give me back the extra VAT fee (i.e. 620x12%=74.20 CHF) which was charged "by mistake" so to speak...will you do that? I will be sending over an email to your company in the next days..

-as for your comment that it should have been only my responsibility to ask for a receipt... I see it as a pretty biased attempt to represent reality and to frame a reply...we are in a civilized country, not in the Far West or in the jungle, and when a customer clearly shows little experience in doing business a fair and professional company should guide him/her according to the best practices of correctness and fairness instead of getting the most out of his/her inexperience like a scammer would do...don't you think so?

Faithfully
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  #93  
Old 30.10.2012, 00:28
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Re: Züriclean - an English-speaking cleaning company in Zürich

Dear Massimo ,

Thanks a lot for your reply.
There are many things which are mixed up now from your side and it just started a dispute in this forum.

Your bill is registerd in our company as i mentioned you last time that please send the bill of your demage we will pay you because we are fully insured and this demage of 100 Franks will be payed so there is no question about this( you have got our companys number and all details and you never sent a mail or called up to us that you got any bill later after the handover day.if you dont mention how can we know about this? ).

Secondly our quote was CHF 690. + 8% VAT which made the right amount which you payed so there is missunderstanding about the price of quote it has nothing to do with the percentage of VAT or whatever.If you fairly believe that we quoted you 620 instead of 690( becuase we agreed by talking ) than we will pay you fr. 70 back which we shouldnt but because you are our client so your satisfaction is much more important for us than any other thing.You can send us mail with your bank details,a copy of bill of fixing lights ,we will pay you and send this bill to our insurance company.Please mail us at info@zuericlean.ch and let me know about your feedback per mail because we are not often on this forum.

Have a lovely day
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  #94  
Old 02.11.2012, 23:55
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Re: Züriclean - an English-speaking cleaning company in Zürich

hi there, and thanks for your feedback;
As I'm pretty sure the quote I heard was 620 CHF, I'll be sending over the details of my bank account for the refund .. as for sending over the scan of the receipt, it might take a bit longer as I have to look for it in my old documents...in case I don't find it this week end, I'll ask the verwaltung and/or the company that fixed the kitchen to issue a copy of the original bill I had to pay a few months ago..

As soon as I receive the money back I'll consider this issue settled down..


Have a nice week end
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  #95  
Old 12.11.2012, 23:14
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Re: Züriclean - an English-speaking cleaning company in Zürich

hi everybody,
I'm writing this message to acknowledge that Intizar and his company eventually delivered what it was agreed in the last posts and that I received the refund for the VAT mischarge just a couple of days (i.e. just the time it took for the refund to be processed) after I sent them the details of my bank account.
As a consequence, as far as I am concerned this matter has been settled and I consider now my overall experience with this company as not bad.

Faithfully

M.
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  #96  
Old 16.11.2012, 14:00
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Re: Züriclean - an English-speaking cleaning company in Zürich

We just used Zuriclean, I was dreading the move as I am due to give birth in a couple of weeks, but even the landlord commented on what an excellent job they had done, and hence we got our deposit back. This was great news as we had an 18 month year old running around and everything was made new again. I would highly recommend Zuriclean for a reliable, professional and quality service. We will soon have 2 little one's running around so due to such a good experience I have asked to see if we can have them reguarly clean.
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  #97  
Old 02.04.2013, 08:53
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Re: Züriclean - an English-speaking cleaning company in Zürich

I found Zuriclean to be both professional & friendly.
They cleaned my apartment & left it extremely clean.
They also attended the handover which was very reassuring and my landlady who was very particular but could not find fault.
I would recommend Zuriclean without hesitation.
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  #98  
Old 02.04.2013, 10:05
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Re: Züriclean - an English-speaking cleaning company in Zürich

I had Zuriclean do my cleaning last week and they were AWESOME. They were by far the most competitive price-wise, and they did a fantastic job. My landlord came in for the hand-over, and dismissed them within a few moments of viewing my apartment. When they provided the quote, they included a breakout cost for the VAT...all costs were completely visible, and they were still the cheapest. I highly recommend them.
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  #99  
Old 05.04.2013, 09:38
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Re: Züriclean - an English-speaking cleaning company in Zürich

Zuriclean did my move-out clean last week. They were very flexible with timing even though end of March is probably one of the busiest times! The did a great job (no issues with the landlord at the handover) and their prices were competitive. Thanks!
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  #100  
Old 05.04.2013, 10:42
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Re: Züriclean - an English-speaking cleaning company in Zürich

I just used Zuriclean and they were great!

They came over to inspect my apartment and gave me a quote.
It was a little bit more expensive than another quote I had already received, but they matched it no questions.
As they could clean on my preferred handover date, I went with them.

I made sure that all the prices quoted were the FINAL price to be paid, inc of VAT etc.

They came with a handover guarantee, which is very useful as the Landlord wasn't happy with a few areas, and they cleaned them on the spot.

All in all, fuss free, efficient, very easy handover, landlord happy and deposit coming back.

Would definitely recommend.

Thank you.
Nikki
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