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Old 18.05.2011, 13:19
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Re: How to complain to daycare?

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Firm but polite is hard to do in German
Amen! My own husband got angry with me because of my German (and I failed to get the point of why he was angry at the time ). Apparently not only polite firm German is diffiuclt, as direct translation from English-German makes it sound extremly rude...

Comes in handy when handling monsters-in-law, but can be a pain in delicate work situations...

Hope your girl is doing better now
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  #82  
Old 19.05.2011, 15:08
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Re: How to complain to daycare?

Something similar happened to our son when he was about 18 months in a state-run creche in Geneva. He was bitten 3 times by another child (in each case the same child but the creche did not want to give me the child's name). I spoke very seriously to the creche staff about it, but after the third incident, which was quite a bad bite on his cheek (visible teeth marks and bruising), I contacted the cantonal nurse who was responsible for creches in that area (her number was on the documentation somewhere - part of the service santé de la jeunesse, I think) and told her. My son was beginning to show signs of really not wanting to go into the creche and, as another poster pointed out, human bites can lead to infection. She then contacted the creche. I don't think the creche directrice was overly thrilled that I contacted a third party myself, but it never happened again. He attended the creche for another 2 years, and we were totally happy with it. I felt they just needed a bit of a kick to get the behaviour of that one child sorted out. Good luck and hope it all works out.
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  #83  
Old 19.05.2011, 15:18
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Re: How to complain to daycare?

Have you followed-up in writing?

If not, then do so. It is your opportunity to communicate that you are still not happy.

I would suggest something along the lines of:

Thanks for the meeting. I understood the following from what you said (add short bullet list of key points).

I have taken these on board, however, I will still be checking regularly to ensure this does not happen again.

If it does, you can be assured that I will escalate this to the authorities (and you need to say who these people are, so that you know what you are talking about).

Love hugs and kisses

Mimi1981

And this time, keep it short.

(PS: the "love, hugs and kisses" is optional)

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Thanks guys.

I have written to the management this morning (in English) and have asked them to provide me with a summary (again in English) so I can be sure I understand fully their comments and agreed action plan.

I am so frustrated. It's at times like this I wish I lived in the UK as I know I will never be good enough at German to support my daughter in difficult situations like this.

The more I think about it the more I feel like they were treating me like an over protective mother and just going through the motions to appease me
OK. Sorry, saw this post after.

Why didn't you write what you understood - it puts you back in the driver's seat. They then have to react to what you've asked them to do...
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Old 19.05.2011, 15:36
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Re: How to complain to daycare?

I think they might not actually care about a mom making a summary of a meeting, coming just from my experience. I wouldn't plea for understanding and feel overly guilty myself for what is happening under the watch of an institution you pay for watching your kiddo.

I would harden up a tad - I would shoot a brief email in German, informing them you request a follow up meeting so they report to you what is happening between this boy and your girl, and tell them you will come with a friend who will translate for you.

I would also make photos, send them to your ped, copy the area creche nurse and copy the creche and ask the ped, what does one do with repetitive, infected bites your daughter is bringing from creche, list all the incidences even of minor things at their ins and add "I understand when creche is saying how normal it is at their institutions, just to want to make things easier for them to treat those bites immediately, when I am not around so they do not develop into infected areas of skin". Should the ped suggest some kind of ointment that the creche should be using? Be very formal, personal and polite. And let's see how their attitude gets back.

It is the mom's humble, guilty attitude usually (mom probably blaming herself for poor German, well, tough, some parents just speak poor German, who cares) that I found here, that enables these educatrices make you believe their lack of professionalism is ok. Kids bite, sure. But kids do not bite here more than elsewhere. And in a country with half the kids per teacher. Kick their slow butts and make them cut out the patronizing ways.
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