Go Back   English Forum Switzerland > Help & tips > Family matters/health  
Reply
 
Thread Tools Display Modes
  #1  
Old 09.09.2011, 15:36
Newbie 1st class
 
Join Date: Aug 2007
Location: Zug
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 5 Posts
SwizChiz has no particular reputation at present
Doctor's Practice problem

Any one else here in Switzerland fallen seriously ill, then feel the health care "professionals" make them feel unwelcome?

I can't tell if my doctor's assistant/nurse is just a bigoted bimbo, or what, but she makes me avoid seeing my doctor out of a desire to avoid her. My doctor seems more interested in his employee than his patient. (This all started one day when she screamed at me for daring to come without an appointment. I was bleeding, and I take blood thinners. She did not ASK WHY I was there. She only cared that he had NO TIME!)

This time, she had "no time" to take blood samples. It was 9:30, no one else was visible in the office, and she was doing paperwork. She insisted I needed an appointment for blood drawing. I find that completely unusual and weird, and so does every Swiss person I've asked. I mean, it's 5 minutes to draw blood! I'm SUPPOSED to be monitored for problems due to the drugs they have me taking. Apparently, her convenience is more important than my heath care.

I'm in Zug, and need to find another doctor with good English. I'd LIKE to file some formal complaint, because I am completely blown away at the complete lack of professional behavior from that practice. But that isn't important, really.
Reply With Quote
  #2  
Old 09.09.2011, 15:39
Chemmie's Avatar
Forum Legend
 
Join Date: Sep 2009
Location: Zurich
Posts: 4,144
Groaned at 33 Times in 29 Posts
Thanked 4,951 Times in 2,233 Posts
Chemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond reputeChemmie has a reputation beyond repute
Re: Doctor's Practice problem

I had issues trying to explain to my surgeon why the technician should have put a lead vest in front of my junk before she took xrays of me standing up.
He defended the practice with some ridiculous diagrams until the student finally piped up and agreed with me. Good thing I'm not planning on having children.
Reply With Quote
This user would like to thank Chemmie for this useful post:
  #3  
Old 09.09.2011, 15:45
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 16,471
Groaned at 578 Times in 453 Posts
Thanked 24,628 Times in 9,918 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
Any one else here in Switzerland fallen seriously ill, then feel the health care "professionals" make them feel unwelcome?
When members of my family have been in hospital here, all the health care professionals have been absolutely wonderful.

Get another doctor.
Reply With Quote
This user would like to thank Tom1234 for this useful post:
  #4  
Old 09.09.2011, 15:46
Forum Legend
 
Join Date: Feb 2007
Location: Zurich Unterland
Posts: 3,315
Groaned at 145 Times in 99 Posts
Thanked 4,850 Times in 1,930 Posts
smoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond reputesmoky has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
Any one else here in Switzerland fallen seriously ill, then feel the health care "professionals" make them feel unwelcome?

I can't tell if my doctor's assistant/nurse is just a bigoted bimbo, or what, but she makes me avoid seeing my doctor out of a desire to avoid her. My doctor seems more interested in his employee than his patient. (This all started one day when she screamed at me for daring to come without an appointment. I was bleeding, and I take blood thinners. She did not ASK WHY I was there. She only cared that he had NO TIME!)

This time, she had "no time" to take blood samples. It was 9:30, no one else was visible in the office, and she was doing paperwork. She insisted I needed an appointment for blood drawing. I find that completely unusual and weird, and so does every Swiss person I've asked. I mean, it's 5 minutes to draw blood! I'm SUPPOSED to be monitored for problems due to the drugs they have me taking. Apparently, her convenience is more important than my heath care.

I'm in Zug, and need to find another doctor with good English. I'd LIKE to file some formal complaint, because I am completely blown away at the complete lack of professional behavior from that practice. But that isn't important, really.
Why not tell the doctor your problem with his staff, and ask him for a referral to another doctor in your area, who speaks english? He is sure to have a network of buddy doctors.

You can only win with a friendly polite confrontation - either his staff re-learn their behaviour, or you get a nice new doctor.
Reply With Quote
  #5  
Old 09.09.2011, 16:14
Newbie 1st class
 
Join Date: Aug 2007
Location: Zug
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 5 Posts
SwizChiz has no particular reputation at present
Re: Doctor's Practice problem

I tried to get a different doctor before, after the first problem. I asked my cardiologist for a referal. He refused, saying my GP was already the best in Zug.

The problem was discussed with my doctor. He didn't feel it was a real problem. The fact that an untrained person was performing triage on his patients didn't seem to be an issue. Triage, where she chose to remain ignorant of the actual complaint! Her lack of even curiosity as to why I came is what offends me so extremely.

This last incident took me by complete surprise. It can only be that she wants appointments for something this simple, and he has granter her that, even though it isn't normal. To which I say, "Okay, fine", but, the attitude that came with it tells me everything I need to know, to realize it's time for a new doctor.

But on further consideration, it just seems more ugly than it should. I've got atherosclerosis all over my body, and could probably stand about a meters worth of stents propping things open in various places, before the nasty things start exploding in my arteries and I go out with a stroke. It's not a cheap condition, and can require a lot of care before final curtain. Certainly is in their interest to see me leave and incur that expense somewhere else.
Reply With Quote
  #6  
Old 09.09.2011, 16:18
Guest
 
Posts: n/a
Re: Doctor's Practice problem

I understand that is not a nice situation to be in, I am sure you can explain your discontent to the insurance and tell them you are changing GPs?
I am very happy with mine, all the best!!!!
Reply With Quote
  #7  
Old 09.09.2011, 16:20
Guest
 
Posts: n/a
Re: Doctor's Practice problem

Quote:
View Post
I tried to get a different doctor before, after the first problem. I asked my cardiologist for a referal. He refused, saying my GP was already the best in Zug.
Well but that is his opinion and you still have the right to change GPs if you want to, talk to your insurance really!
Reply With Quote
  #8  
Old 09.09.2011, 16:25
Newbie 1st class
 
Join Date: Aug 2007
Location: Zug
Posts: 22
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 5 Posts
SwizChiz has no particular reputation at present
Re: Doctor's Practice problem

I'm puzzled. Why would I talk to my insurance? I don't require their approval to change doctors, as long as I stay in Zug. (I suspect I'd get a better doctor in Zurich though).
Reply With Quote
  #9  
Old 09.09.2011, 16:36
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
I'm puzzled. Why would I talk to my insurance? I don't require their approval to change doctors, as long as I stay in Zug. (I suspect I'd get a better doctor in Zurich though).
You should find one of the group practices, some are run by insurance companies. They have maybe 5 Dr's in the practice, if you don't like one you can see another. They always have multiple nurses to take blood, carry out ECG's etc. Mine even has results of blood tests in 5 minutes so the Dr has the results straight away.
Reply With Quote
This user would like to thank fatmanfilms for this useful post:
  #10  
Old 09.09.2011, 18:13
Guest
 
Posts: n/a
Re: Doctor's Practice problem

Quote:
View Post
I'm puzzled. Why would I talk to my insurance? I don't require their approval to change doctors, as long as I stay in Zug. (I suspect I'd get a better doctor in Zurich though).
Exactly 2what FATMANFILMS said, they also know which doctros speak English and which are closer to your house
Reply With Quote
This user would like to thank for this useful post:
  #11  
Old 09.09.2011, 18:18
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
Exactly 2what FATMANFILMS said, they also know which doctros speak English and which are closer to your house
I go to Sanacare in ZH, they don't seem to be in ZG. It's the best Dr's practice I have ever been to anywhere in the world! I have had 3 other Dr's in ZH as well!

http://www.sanacare.ch/htm/praxen.htm
Reply With Quote
  #12  
Old 09.09.2011, 18:37
Guest
 
Posts: n/a
Re: Doctor's Practice problem

Quote:
View Post
Any one else here in Switzerland fallen seriously ill, then feel the health care "professionals" make them feel unwelcome?

I can't tell if my doctor's assistant/nurse is just a bigoted bimbo, or what, but she makes me avoid seeing my doctor out of a desire to avoid her. My doctor seems more interested in his employee than his patient. (This all started one day when she screamed at me for daring to come without an appointment. I was bleeding, and I take blood thinners. She did not ASK WHY I was there. She only cared that he had NO TIME!)

This time, she had "no time" to take blood samples. It was 9:30, no one else was visible in the office, and she was doing paperwork. She insisted I needed an appointment for blood drawing. I find that completely unusual and weird, and so does every Swiss person I've asked. I mean, it's 5 minutes to draw blood! I'm SUPPOSED to be monitored for problems due to the drugs they have me taking. Apparently, her convenience is more important than my heath care.

I'm in Zug, and need to find another doctor with good English. I'd LIKE to file some formal complaint, because I am completely blown away at the complete lack of professional behavior from that practice. But that isn't important, really.
A doctor isn't A&E...

Why would you expect to be able to see your doctor without an appointment?
Reply With Quote
  #13  
Old 09.09.2011, 18:40
Junior Member
 
Join Date: Aug 2010
Location: Zurich
Posts: 36
Groaned at 4 Times in 2 Posts
Thanked 12 Times in 8 Posts
Victoria2010 has earned some respectVictoria2010 has earned some respect
Re: Doctor's Practice problem

Get another doctor and then write to the Director of the practice to say that they will not be receiving your business (or your money) any more.

I did find this English doctor and the website seems good if that's of any use: http://www.drangelacaddick.com/
Reply With Quote
  #14  
Old 09.09.2011, 18:58
Ittigen
 
Posts: n/a
Re: Doctor's Practice problem

I agree you should tell your doctor that her behaviour is not acceptable.

I am sorry but a doctor's practice is very much an A & E. A Swiss doctor cannot turn his patients away without finding an alternative and available doctor.

I am also with Sanacare, but in Bern (There are 14 practices in Switzerland) an excellent practice, also the best for me.
2 receptionists are always on the desk, 10 Doctors and 8 assistants, http://www.sanacare.ch/htm/praxen.ht...&pid=3&navid=4
Reply With Quote
  #15  
Old 09.09.2011, 19:05
Guest
 
Posts: n/a
Re: Doctor's Practice problem

Quote:
View Post
I'm in Zug, and need to find another doctor with good English. I'd LIKE to file some formal complaint, because I am completely blown away at the complete lack of professional behavior from that practice. But that isn't important, really.
So if I understand it correctly, you would like to lodge a complaint because the receptionist wouldn't see you without an appointment?

Good luck with that one.

You'd probably get further if you complained that she damaged your hearing when she "screamed" at you. That must have been a glass-shattering event...
Reply With Quote
This user would like to thank for this useful post:
  #16  
Old 09.09.2011, 19:16
Peg A's Avatar
Forum Legend
 
Join Date: Jul 2009
Location: Basel
Posts: 4,422
Groaned at 158 Times in 125 Posts
Thanked 5,428 Times in 2,510 Posts
Peg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond repute
Re: Doctor's Practice problem

I agree the nurse / receptionist was out of line to "scream" at you
AND
can see why you would show up without an appointment if you're bleeding (particularly since you're on blood thinners)
BUT
if you know that you need "routine" blood tests, why do you not have "routine" appointments for these tests?


Meanwhile, it's probably a best idea if you don't / aren't able to change doctors for whatever reason to call ahead to your doctor's office if you require a visit for which you have no prior scheduled appointment. I've not had any problem being "squeezed in" at my doctor's office on the times something has come up that I needed to be seen the same day... but I did certainly call ahead to be sure.
__________________
The Joys of Opticianry
Reply With Quote
The following 6 users would like to thank Peg A for this useful post:
  #17  
Old 09.09.2011, 21:41
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 4,754
Groaned at 241 Times in 190 Posts
Thanked 7,833 Times in 3,452 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
Certainly is in their interest to see me leave and incur that expense somewhere else.
I don't see why, since it is the insurance company that will have to carry the cost and not the doctor....

Jim2007
Reply With Quote
  #18  
Old 09.09.2011, 21:46
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 4,754
Groaned at 241 Times in 190 Posts
Thanked 7,833 Times in 3,452 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
I'm puzzled. Why would I talk to my insurance? I don't require their approval to change doctors, as long as I stay in Zug. (I suspect I'd get a better doctor in Zurich though).
Perhaps they might be able to suggest an alternative doctor that could meet your needs.

Jim.
Reply With Quote
  #19  
Old 09.09.2011, 22:12
Vlh22's Avatar
Forum Veteran
 
Join Date: Mar 2009
Location: UK, formerly Vaud
Posts: 1,319
Groaned at 3 Times in 3 Posts
Thanked 1,983 Times in 642 Posts
Vlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond repute
Re: Doctor's Practice problem

Quote:
View Post
Any one else here in Switzerland fallen seriously ill, then feel the health care "professionals" make them feel unwelcome?
Not at all.

This week I walked into my doctors' surgery and asked to see a doctor without an appointment (it is a medical centre which says you can do this - why I chose it). I was told, very nicely, that there was only one doctor in that day but that if I could sit and wait until that doctor was free they would check.

Ten minutes later, they told me to go to A&E, but only because they felt the hospital would be better equipped to check out the problems I was complaining of (stiff and painful neck and shoulders, dizziness and nausea, possibly connected to migraines).

So I went to A&E, feeling a bit foolish, everyone there was very nice and eventually told me it was tension (read stress), gave me a prescription and even said if I ever had a really bad migraine I couldn't cope with to come back.

Two days later I was at my neurologist, still not feeling much better, he was also very concerned and even asked if I could manage to pay his bills!

I then rang my psychiatrist up at 8:20am in a bit of a state because this pain STILL hadn't gone away (and I'm due to start a work placement on Monday); she too was lovely, suggested I break in to the reserve anti-anxiety medication and told me that she'd help me through this and even told me to ring her back that evening just to 'check in'.

So, no, my health care team are great.

I'd change doctors if I were you... You are paying for this after all, so why pay for poor service?
Reply With Quote
This user would like to thank Vlh22 for this useful post:
  #20  
Old 10.09.2011, 00:34
Sky's Avatar
Sky Sky is offline
Forum Legend
 
Join Date: Apr 2009
Location: Somewhere special far away
Posts: 4,317
Groaned at 67 Times in 49 Posts
Thanked 7,164 Times in 2,651 Posts
Sky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond reputeSky has a reputation beyond repute
Re: Doctor's Practice problem

If you have a serious medical condition, don't pay attention to your doctor's emotions.
Change doctor or at least go for another opinion.
You have a right to a second opinion.
Change canton and aim for the top. Find out who is the head professor in hematology in one of the teaching cantonal university hospitals and make an appointment.
It's your body and your peace of mind. You do not owe anyone an excuse or an explanation.
Wishing you well.
Reply With Quote
This user would like to thank Sky for this useful post:
Reply

Tags
doctor, doctors office, medical practice, medicine, nurse




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
English speaking family doctor has new practice in central Zurich Canariesfan Commercial 4 19.07.2011 15:07
Conversation practice bamapisti General off-topic 0 15.04.2011 10:13
Target Practice Maple Lady Sports / Fitness / Beauty / Wellness 1 01.02.2011 16:17
SEPA in practice ManMountain Finance/banking/taxation 6 23.03.2010 11:43
German Practice JPH Language corner 79 17.07.2007 21:02


All times are GMT +2. The time now is 11:44.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0