Go Back   English Forum Switzerland > Help & tips > Family matters/health  
Reply
 
Thread Tools Display Modes
  #1  
Old 12.11.2013, 19:42
natcam's Avatar
Junior Member
 
Join Date: May 2011
Location: Zurich
Posts: 38
Groaned at 0 Times in 0 Posts
Thanked 33 Times in 10 Posts
natcam has no particular reputation at present
Incorrect invoices by a doctor

Hi,

I had a lengthy consultation with a doctor (a specialist, not a GP) recently. It was very unproductive, no tests were made, no new treatment prescribed. Basically it was 50 minutes of me being distressed and the doctor declaring he can't help me.

Afterwards, I received an invoice which was clearly incorrect: it stated a particular kind of service was performed (it wasn't). I challenged that, and received another invoice, still mentioning another service that didn't take place. I suspect the doctor can't justify charging me for the full 50 minutes without making stuff up.

I wonder where I should report him for falsifying invoices? I thought about my insurance company, but since I'm still below my deductible, I doubt if they'd care. This is not about the money BTW, I just think the doctor shouldn't be able to get away with it.

Thanks,

natcam
Reply With Quote
  #2  
Old 12.11.2013, 20:00
nigelr's Avatar
Forum Veteran
 
Join Date: Apr 2009
Location: Aargau
Posts: 1,677
Groaned at 117 Times in 58 Posts
Thanked 2,061 Times in 917 Posts
nigelr has a reputation beyond reputenigelr has a reputation beyond reputenigelr has a reputation beyond reputenigelr has a reputation beyond reputenigelr has a reputation beyond repute
Re: Incorrect invoices by a doctor

Just tell the doctor that you don't mind paying the bill but that you want an invoice that reflects what actually happened. Otherwise just pay it and walk away, I don't think it is worth reporting anybody for, it will just become a major headache for you which you probably don't need.
Reply With Quote
  #3  
Old 12.11.2013, 20:01
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 17,350
Groaned at 256 Times in 211 Posts
Thanked 14,569 Times in 8,131 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Incorrect invoices by a doctor

Quote:
View Post
Hi,

I had a lengthy consultation with a doctor (a specialist, not a GP) recently. It was very unproductive, no tests were made, no new treatment prescribed. Basically it was 50 minutes of me being distressed and the doctor declaring he can't help me.

Afterwards, I received an invoice which was clearly incorrect: it stated a particular kind of service was performed (it wasn't). I challenged that, and received another invoice, still mentioning another service that didn't take place. I suspect the doctor can't justify charging me for the full 50 minutes without making stuff up.

I wonder where I should report him for falsifying invoices? I thought about my insurance company, but since I'm still below my deductible, I doubt if they'd care. This is not about the money BTW, I just think the doctor shouldn't be able to get away with it.

Thanks,

natcam
You claim it took 50 minutes , why did you just not walk out if it was a waste of time? I guess the bill was about 250, what did you expect it to be?.
Reply With Quote
This user would like to thank fatmanfilms for this useful post:
  #4  
Old 12.11.2013, 20:25
natcam's Avatar
Junior Member
 
Join Date: May 2011
Location: Zurich
Posts: 38
Groaned at 0 Times in 0 Posts
Thanked 33 Times in 10 Posts
natcam has no particular reputation at present
Re: Incorrect invoices by a doctor

Thanks for replies.

@nigelr
I did tell the doctor once I want a correct invoice, got another incorrect one, I sort of think he had his chance.

@fatmanfilms
In the hindsight I should have walked out, but I didn't. Doesn't mean I should pay an incorrect invoice. Again, the money is not as important as the principle.

I'd still like to know what is the correct authority to report falsified invoices to.

natcam
Reply With Quote
  #5  
Old 12.11.2013, 21:24
Vlh22's Avatar
Forum Veteran
 
Join Date: Mar 2009
Location: UK, formerly Vaud
Posts: 1,321
Groaned at 3 Times in 3 Posts
Thanked 1,979 Times in 641 Posts
Vlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond reputeVlh22 has a reputation beyond repute
Re: Incorrect invoices by a doctor

Sorry you had a bad experience. I hope you manage to find a doctor who can help you.

According to this page (which is in French - I don't speak German I'm afraid), if you want to contest a medical bill you first of all contact the health professional who sent you the bill (which you have done). If you are not 'convinced', you should send the contested bill to your health insurance and ask them to check it. Finally, there are cantonal medical associations who provide mediation.

Google translate, polished by me:

Quote:
What to do when disputing a medical bill?

It necessary first to go to the doctor for an explanation of the invoice. If this is not convincing, it is possible to send it to your health insurance who are required to verify it. Finally, the cantonal associations of doctors offer mediation bodies in the field of fees. These procedures are in principle free.
Hope that helps.
Reply With Quote
The following 4 users would like to thank Vlh22 for this useful post:
  #6  
Old 12.11.2013, 21:25
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 10,411
Groaned at 319 Times in 273 Posts
Thanked 13,076 Times in 7,221 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Incorrect invoices by a doctor

Quote:
View Post
Thanks for replies.

@nigelr
I did tell the doctor once I want a correct invoice, got another incorrect one, I sort of think he had his chance.

@fatmanfilms
In the hindsight I should have walked out, but I didn't. Doesn't mean I should pay an incorrect invoice. Again, the money is not as important as the principle.

I'd still like to know what is the correct authority to report falsified invoices to.

natcam

I assume no witnesses?
It will be your word against his - who do you think will be believed?


p.s. A neighbour of mine just got billed 2,500CHF by a hospital for looking at his broken nose; he was told it is a standard fixed charge regardless of the work done. Which in his case was practically no work; as is usual with broken noses.
Reply With Quote
This user would like to thank marton for this useful post:
  #7  
Old 12.11.2013, 21:34
3Wishes's Avatar
Moderately Amused
 
Join Date: Jul 2010
Location: Bern area
Posts: 8,546
Groaned at 49 Times in 47 Posts
Thanked 13,200 Times in 6,115 Posts
3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute
Re: Incorrect invoices by a doctor

Quote:
View Post
I'd still like to know what is the correct authority to report falsified invoices to.
Just my two rappen here...Did you specify what you expected to see on the second bill? I think before you start making accusations as serious as falsification, it would be best to be clear on what you do expect to be on the bill and give him a chance to respond to those expectations.
Reply With Quote
The following 3 users would like to thank 3Wishes for this useful post:
  #8  
Old 13.11.2013, 12:41
natcam's Avatar
Junior Member
 
Join Date: May 2011
Location: Zurich
Posts: 38
Groaned at 0 Times in 0 Posts
Thanked 33 Times in 10 Posts
natcam has no particular reputation at present
Re: Incorrect invoices by a doctor

@vlh22

Thanks a lot, this was exactly what I was looking for.

I appreciate others' input as well.

Best wishes

natcam
Reply With Quote
  #9  
Old 13.11.2013, 14:17
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 9,442
Groaned at 74 Times in 65 Posts
Thanked 14,180 Times in 6,306 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Incorrect invoices by a doctor

The simplest invoice would be:

1 x 00.0010 Konsultation, erste 5 Min. (Grundkonsultation)
8 x 00.0020 + Konsultation, jede weiteren 5 Min. (Konsultationszuschlag)
1 x 00.0030 + Konsultation, letzte 5 Min. (Konsultationszuschlag)

Total cost should be CHF 168.72

Just like the 15 minute simple consultation example from the Aerztekasse.

He may beef it up with some 00.0140. Ärztliche Leistung in Abwesenheit des Patienten (inkl. Aktenstudium), pro 5 Min.

But there are many other more options, see them all here http://onb.tarmedsuisse.ch/
Reply With Quote
The following 4 users would like to thank aSwissInTheUS for this useful post:
  #10  
Old 13.11.2013, 16:40
natcam's Avatar
Junior Member
 
Join Date: May 2011
Location: Zurich
Posts: 38
Groaned at 0 Times in 0 Posts
Thanked 33 Times in 10 Posts
natcam has no particular reputation at present
Re: Incorrect invoices by a doctor

Indeed, but here's the root of the problem: only 2 units (10 minutes) of 00.0020 can be invoiced per session. That's why he's has to make stuff up to charge for the full 50.
Reply With Quote
This user would like to thank natcam for this useful post:
  #11  
Old 13.11.2013, 18:27
aSwissInTheUS's Avatar
Forum Legend
 
Join Date: Nov 2007
Location: Zurich area
Posts: 9,442
Groaned at 74 Times in 65 Posts
Thanked 14,180 Times in 6,306 Posts
aSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond reputeaSwissInTheUS has a reputation beyond repute
Re: Incorrect invoices by a doctor

Quote:
View Post
Indeed, but here's the root of the problem: only 2 units (10 minutes) of 00.0020 can be invoiced per session. That's why he's has to make stuff up to charge for the full 50.
"Diese Limitierung entfällt für elektronisch abrechnende Fachärzte"
No limitation if he (or his billing provider) offers an electronic bill for the insurance. Nearly every doctor does, because there are too many such limitations in the TarMed. Your doctor must be a very wierd guy.

http://www.aerztekasse.ch/de/p12001598.html
Reply With Quote
  #12  
Old 11.01.2019, 14:18
EastEnders's Avatar
Forum Veteran
 
Join Date: Nov 2006
Location: In a better place and Belp
Posts: 1,729
Groaned at 10 Times in 9 Posts
Thanked 2,228 Times in 854 Posts
EastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond reputeEastEnders has a reputation beyond repute
Re: Incorrect invoices by a doctor

For the very first time ever in my life, I complained to a doctor about his most recent bill....where he listed an examination he didn't do at all.



I wrote, as is my nature, a very nice and polite letter and asked them to explain why this examination is on the bill and send me please an updated bill.


Received the answer within a day....he'll waive the entire bill and asks me at the same time to look for another ENT now



I went for 22 years to his practice.....am stunned
Reply With Quote
The following 9 users would like to thank EastEnders for this useful post:
  #13  
Old 11.01.2019, 18:48
Forum Veteran
 
Join Date: Oct 2014
Location: Nyon
Posts: 1,193
Groaned at 47 Times in 30 Posts
Thanked 988 Times in 522 Posts
bowlie has an excellent reputationbowlie has an excellent reputationbowlie has an excellent reputationbowlie has an excellent reputation
Re: Incorrect invoices by a doctor

Ask your local newspaper if they would be interested in the story.
Reply With Quote
The following 2 users would like to thank bowlie for this useful post:
  #14  
Old 11.01.2019, 18:52
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 4,365
Groaned at 230 Times in 187 Posts
Thanked 4,560 Times in 2,330 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Incorrect invoices by a doctor

I would inform the health insurance how your doctor acts. (what they do with it is up to them.)
Reply With Quote
The following 3 users would like to thank EdwinNL for this useful post:
Reply

Tags
doctor, invoice, itemised bill




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Sub-letting and invoices Ace1 Housing in general 7 17.06.2012 18:33
Cablecom - erroneous invoices lil_ferret TV/internet/telephone 6 23.09.2011 18:32
EinzelFirma Invoices without Registration zuriguy Business & entrepreneur 3 10.05.2010 12:14
Late payment of invoices transition Employment 5 22.09.2008 02:13
Incorrect rep mark nickatbasel Forum support 9 20.08.2008 19:10


All times are GMT +2. The time now is 13:20.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0