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Old 08.09.2014, 14:05
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Reviews of Zahnarztzentrum in Zurich

Hi everyone,

I need your reviews and experiences please. I need to have a wisdom tooth pulled out and am thinking to go with Zahnarztzentrum, but am not sure how good their service actually is.

I've had a quote for approx 200 CHF for the extraction (including injections and X-rays for an 'easy' extraction - tooth surfaced and growing at an angle towards the cheek), but am concerned that what I save in money, I'll spend in agony/service.

Anyone had a wisdom tooth pulled with them? Or any other relatively painful procedure? I know they are a chain throughout Switzerland so hopefully someone out there can share some experiences. Like I said, I just want to make sure that they're good as well as affordable.

If anyone went with another dentist that they want to recommend or prevent anyone else from making the same mistake, please feel free to share for anyone reading in the future!

Thanks!
Claire
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Old 13.10.2015, 13:21
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Re: Reviews of Zahnarztzentrum in Zurich

Hi Claire,
Do you mind sharing what your experience was? I'm in a similar position with an impacted wisdom tooth, and Zahnarztzentrum was my best option for a quick appointment.
Thanks,
Emily
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Old 13.10.2015, 13:43
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Re: Reviews of Zahnarztzentrum in Zurich

The reviews are in German but might be of help to anybody who wants to try a new dentist:
http://www.zahnarztvergleich.ch/

(just saw that they have no reviews for the one you are looking for, but they do have some for other dentists)
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Old 13.10.2015, 14:12
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Re: Reviews of Zahnarztzentrum in Zurich

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The reviews are in German but might be of help to anybody who wants to try a new dentist:
http://www.zahnarztvergleich.ch/

(just saw that they have no reviews for the one you are looking for, but they do have some for other dentists)
Thanks for this - a useful link
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Old 13.10.2015, 15:55
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Re: Reviews of Zahnarztzentrum in Zurich

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Hi Claire,
Do you mind sharing what your experience was? I'm in a similar position with an impacted wisdom tooth, and Zahnarztzentrum was my best option for a quick appointment.
Thanks,
Emily
I did the Swiss Smile for an emergency root canal once. They were not cheap but average price and at least they were honest and quoted me the price before starting, which is not what I can say about other places that refused to tell me how much it would cost before I took an appointment (I've been swindled with Root canals in the past...)
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Old 23.02.2017, 19:10
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Re: Reviews of Zahnarztzentrum in Zurich

I had very bad experiences with Swiss Smile:
  • I visited them with a bit of tooth pain. The Doctor said that the tooth was just too sensitive and he suggested that I simply apply some toothpaste on the gum bordering with the tooth because I had a bit of gum recesion. Needless to say, the tooth was rotten inside and required a reconstruction and crown. If I had settled for Swiss smile I would not be smiling now.
  • They called me to setup an appointment with a Dr. I could not make it to their proposed appointment and they billed me like 120chf for it saying that I should have given them notice ... well is debatable whether they should have fine me and for how much but I never went back to them again.
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Old 23.02.2017, 22:14
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Re: Reviews of Zahnarztzentrum in Zurich

My experience with Swiss Smile was not good either.
The positive: they are open 365 days a year and it was a holiday.

But they diagnosed a root canal problem - which they luckily couldn't treat without another appointment, while it was gum sensitivity due to clinging the teeth.

I think it is good there are option for emergency care, but I wouldn't use them for regular treatment, unless you know for sure what need to be done.
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Old 23.02.2017, 22:31
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Re: Reviews of Zahnarztzentrum in Zurich

I wouldn't use any dentist here unless for a real emergency. They all treat you like a walking ATM here. Prices aren't really much different from practice to practice, it's a cartel: the pricelist is standardized, only thing changing is a multiplier (TPW), and it's not varying much, always around 3-4x.

But thankfully Germany and France are less than an hour away where things are more reasonable. My dental plan: car and few hundred euros in hard cold cash in my wallet.
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Old 11.03.2017, 12:33
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Re: Reviews of Zahnarztzentrum in Zurich

Ivank,

There are a couple of misconceptions in your post. Namely:

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They all treat you like a walking ATM here.
You are more likely to be a walking ATM to any dentist in France or Germany coming from Switzerland than if you go regularly to a dentist in Switzerland. Why would the dentist care of the outcome if you are a one-time patient and they won't see you again? From experience, we see on average 2 new patients a month who come in after complications with dental work done on such dental trips.

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Prices aren't really much different from practice to practice, it's a cartel: the pricelist is standardized, only thing changing is a multiplier (TPW), and it's not varying much, always around 3-4x.
Well, I used to make a similar point in the past as this really SHOULD be the case – i.e. prices should only be different for the tax-point of the practice. It is definitely not the case. From posting of charges here on the forum to invoices/offers patients bring from other dentists it appears there are significant differences – sometimes up to 10x difference in price. This is due to some of our colleagues adding line-items to invoices that were either not done or simply should not be added to procedures according to the SSO pricing guidelines.


One of our nurses moved to St Gallen, got tired of the commute to Cham and took a job at a dental practice in Zurich. Came back after 2 days with a rather shocking story. Turned out our colleague in Zurich had a daily revenue in mind regardless of how many patients he had that day and put it upon the front-office nurse to bill out that amount across the patients that came that day. So they were adding items that were simply never done. So a chap that went in for a simply singe-surface cavity got quite a sticker shocker when receiving a 1000+ CHF invoice because of the added line items.


But before you view this as a problem with only Swiss dentists, there are equally bad stories from across the borders. One patient came in for an unfinished crown (on an implant) from Germany. She had spent close to 12000 euros for something we would have charged less than 4000 CHF for. How? Well, the German dentist quoted her 2500 euros initially. She agreed and he put in the implant. When she went in for further work, it turned out suddenly that he had only given her the 2500 price to just put the implant and nothing else. So he kept charging her incrementally racking up a high bill by the end.


The bottom line is that there is dishonesty in any profession, including dentistry. You cannot paint a wide brush and declare all dentists in Switzerland to be part of cartel and treating patients like walking ATM. Many of us have a business model based on patient care at very reasonable prices. Sure, there are those that are oriented on frisking unsuspecting patients, but you can find those dentists not just in Switzerland, but in other countries as well.
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Old 11.03.2017, 13:40
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Re: Reviews of Zahnarztzentrum in Zurich

If we all took 5 minutes to write a Google review of the dentists we have visited, we would be a lot safer right now. But most people get either poorly treated or overcharged and they don't do anything about it.

IMO there should be better laws protecting dental patients. For some unknown reason a dentist can destroy your health (see connection of poorly done root canals to prostatitis or other serious diseases) rip you off moneywise and get away with it at the same time.
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Old 13.03.2017, 17:04
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Re: Reviews of Zahnarztzentrum in Zurich

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If we all took 5 minutes to write a Google review of the dentists we have visited, we would be a lot safer right now. But most people get either poorly treated or overcharged and they don't do anything about it.
Brilliant idea. Wish more people would give reviews.

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IMO there should be better laws protecting dental patients. For some unknown reason a dentist can destroy your health (see connection of poorly done root canals to prostatitis or other serious diseases) rip you off moneywise and get away with it at the same time.
There are already laws in place. Nothing prevents you from asking what the cost of a procedure would be before it is done. If you see items on the invoice that you have questions on then you can always call the dental office and inquire about them. If they have charged you for items that were not done then you can ask them to take it off the invoice. Not sure how much of these are possible outside of Switzerland (certainly would be possible in the US or the UK, would imagine the same for Germany, Austria or France).

As for the competency of dentists, well, it all depends on the university. My wife is a graduate of the dental school in Mainz. It is one of the unis in Germany where there is no graduation entitlement - i.e. you have to be competent to graduate. She is also a Prosthodontist - with a 3-year graduate specialty degree (MS degree) in that dental field. Yet many unis now in Germany and Switzerland have watered down the specialty requirements and there are now Prosthodontists with a one-year, once a month on the weekend, degree. Because everybody is an 'expert', it is very rare in Europe to see a specialist Prosthodontics dental office as all general dentists like to keep those patients to themselves and learn on the job, sometimes with trial and error.

There is a reason healthcare and dental care is a relationship business, as the price of a screw-up can be steep.

Post Edit: btw, for the avoidance of doubt, I should point out that we are not associated in any way with Zahnartzentrum Zurich; we have gone a bit off-topic from the primary OP question.

Last edited by joroianev; 13.03.2017 at 17:18.
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Old 13.03.2017, 17:22
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Re: Reviews of Zahnarztzentrum in Zurich

How do i become patient of yours ?
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Old 14.03.2017, 08:40
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Re: Reviews of Zahnarztzentrum in Zurich

You can find us in the Commercial section of the forum in this post:
https://www.englishforum.ch/commerci...whitening.html
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Old 14.03.2017, 09:13
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Re: Reviews of Zahnarztzentrum in Zurich

I know a Dentist at Zahnartzentrum, and she notes that the both Hygenist and Denist have a finanical target to hit each month vis a vis number of procedures/patients. So they can be pressured to "upsell" Services by perhaps suggesting higher than needed interventions. In General that will look like more intense Screen to identify and pre-empt issues say contrast going just for a cleaning. There is good and bad, you as a customer can think OMG if scare tactics are used. That's the bad. The good, is that you're always have to choice to take your own decision. Perhaps Zahnartzentrum is a bit on the more extreme side based on what my friend says. My experiences with Swiss smile is that they were pretty extreme in pushing Services but I think they have now backed off - for example one poster above noted that they suggested a non-Intervention apporach first, I think they noted thier Reputation was at risk and I feel as though they have adjusted. I go the one in Baden and they are pretty direct and upfront with costs and recommendations, they are reluctant to push but they inform. However, the dentists/hygenists I would imagine still have a finacial Stretch Goal at the end of the month.
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Old 28.05.2017, 17:57
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Re: Reviews of Zahnarztzentrum in Zurich

I visited the Zahnarztzentrum for Orthodontics treatment (I had it almost completely done somewhere else) basically I just needed the retainers. They convinced me that the bite wasn't yet perfect and started upselling. Their explanations made sense and the offer was reasonable so I accepted. What a mistake!!!

They put new cables and replaced couple of brackets and screwed it up completely. They misaligned my teeth and I have now very inflammated perodontal ligamments in 4 teeth (they are loose) that triggers root resorption which ultimately resolves in tooth loss. I had a trusted Orthodonsist in the USA scrutinize everything (unlike Zahnarztzentrum he doesn't charge for panoramic, 3D and tooth by tooth detailed radiography, he says doing so is his Quality Assurance not to harm patients and ensure consistent positive progress) . The Dr in USA spotted the issue, explained all the issues to me, and removed the cables to stop the presure and further worsening and let the teeth take time to heal. Only the 3d radiography at Zahnarztzentrum is a ridiculous 800.-CHF and pays for the ticket to USA.

Good thing is I have proof of the state of root and bone integration of those teeth before and after Zahnarztzentrum screw up. I am considering several options now.

I asked the Dr if she was sure she would not hurt my teeth by putting so much pressure and she was totally convinced.

I am so happy that I've got this reputable Orthodontist in USA to fallback to otherwise I could have ended up in the worst outcome (with all roots eaten up and several teeth loss)

Last edited by Mr.Maquiavelo; 28.05.2017 at 18:39.
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Old 29.05.2017, 09:14
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Re: Reviews of Zahnarztzentrum in Zurich

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I visited the Zahnarztzentrum for Orthodontics treatment (I had it almost completely done somewhere else) basically I just needed the retainers. They convinced me that the bite wasn't yet perfect and started upselling. Their explanations made sense and the offer was reasonable so I accepted. What a mistake!!!

They put new cables and replaced couple of brackets and screwed it up completely. They misaligned my teeth and I have now very inflammated perodontal ligamments in 4 teeth (they are loose) that triggers root resorption which ultimately resolves in tooth loss. I had a trusted Orthodonsist in the USA scrutinize everything (unlike Zahnarztzentrum he doesn't charge for panoramic, 3D and tooth by tooth detailed radiography, he says doing so is his Quality Assurance not to harm patients and ensure consistent positive progress) . The Dr in USA spotted the issue, explained all the issues to me, and removed the cables to stop the presure and further worsening and let the teeth take time to heal. Only the 3d radiography at Zahnarztzentrum is a ridiculous 800.-CHF and pays for the ticket to USA.

Good thing is I have proof of the state of root and bone integration of those teeth before and after Zahnarztzentrum screw up. I am considering several options now.

I asked the Dr if she was sure she would not hurt my teeth by putting so much pressure and she was totally convinced.

I am so happy that I've got this reputable Orthodontist in USA to fallback to otherwise I could have ended up in the worst outcome (with all roots eaten up and several teeth loss)
Maquiavelo,

Zahnarztzentrum is a corporate practice with a high turnover. Dentists there come and go, brought in initially by promises of high compensation and are then put under pressure to upsell very hard. My wife used to work at the zahnarztcentrum in Zug for a few months back 5 years ago. There are now 2-3 other corporate practices around with a similar business model as zahnarztzentrum.

We heard another Zahnarztzentrum 'overcharge' story this weekend. My wife had the Zug canton emergency duty and one of the patients that came in on an emergency told her that when she moved to Switzerland 4 years ago from Portugal, she went for a hygiene appointment at the Zahnarztzentrum in Sihlcity. They charged her over 650 CHF for the hygiene and exam (more than double what it should typically cost). She then stopped going to dentists; a problem as preventive care is really important.

But do not take the Zahnarztzentrum as a proxy for all dentists in Switzerland. Also, the ADA pricing codes combine much of the procedures done under a final position - i.e. you do not get charged for many of the steps separately. So the price of the xrays gets included in the main treatment code. The best comparison is total price to total price. But, price isn't the problem in your case - it is bad/dangerous workmanship. Heck, there are incompetent practitioners in any profession; with doctors and dentist though such incompetence ends up hurting people in a real way.

Regards,
George
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Old 29.05.2017, 10:05
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Re: Reviews of Zahnarztzentrum in Zurich

Also do not take the above posts as confirmation that Zahnarztzentrum is bad. I and my wife have been going there for more than ten years and are perfectly happy.

In my case, I had orthodontic work there and there was no upselling... in fact the orthodontist counselled that there was no major medical reason to have it done, outlined the possible cosmetic advantages, and told me not to go forward unless I was sure. Eventually I did, and the price he quoted was about the price I paid, and my treatment was universally good.

I am also very happy with my hygienist there, who is professional and really does a good thorough job.

Also my regular dentist. Many years ago I did have a minor issue with a previous dentist there, and changed to my current one, who is excellent in my opinion. He also sees my wife and for example last time he told her, that because she has such good teeth, he would only need to see her in two years for the next checkup, instead of annually.... hardly upselling.

Of course, I cannot vouch for all the dentists in all the Zahnarztzentrum practices.... but I can say that I am very happy with my experiences.
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Old 29.05.2017, 23:31
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Re: Reviews of Zahnarztzentrum in Zurich

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Of course, I cannot vouch for all the dentists in all the Zahnarztzentrum practices.... but I can say that I am very happy with my experiences.
Well I had the same overselling experience. And unless I have an emergency and no other choice I will not go there.
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