Go Back   English Forum Switzerland > Help & tips > Family matters/health  
Reply
 
Thread Tools Display Modes
  #1  
Old 29.01.2021, 16:59
Senior Member
 
Join Date: Sep 2007
Location: Zurich
Posts: 479
Groaned at 41 Times in 23 Posts
Thanked 583 Times in 177 Posts
makeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputation
Advise: Telephone Doctor Appointments during Covid

Hello,

Can anyone advise on how to get a telephone appointment with a regular general practitioner in the Zurich area?

Does anyone know of any hausartz in ZH that gives appointments over the telephone (and perhaps video) for situations that do not need to be in person?

I have basic insurance.

If a doctor submits a bill for a consultation that was given over the phone rather than in person will the insurance company pay for it?

Also, there seems to be a structured "telemedicine" model with some insurers and I've heard some of these are "binding ". Some seem to use partner companies such as medgate or qualicare. I don't think I want this. (Does anyone know what they mean by "binding"?)

Currently in other countries, such as the US, many regular doctors are now willing to do appointments that do not need to be in person via videochat and they simply call that "telemedicine". I am looking for a flexible doctor who is willing to do telephone appointments alongside in person appointments depending what is needed.

Any thoughts are appreciated.

MakeABigWish
Reply With Quote
  #2  
Old 29.01.2021, 20:29
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,833
Groaned at 18 Times in 17 Posts
Thanked 1,569 Times in 812 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Does your insurance not have a telephone model? If you are on a GP model you can still access the telephone advice typically.

I have recently seen the Medgate app that advertises what you are after.
Reply With Quote
This user would like to thank kri for this useful post:
  #3  
Old 29.01.2021, 23:38
Member
 
Join Date: May 2020
Location: CH
Posts: 153
Groaned at 4 Times in 3 Posts
Thanked 293 Times in 119 Posts
missenglish has a reputation beyond reputemissenglish has a reputation beyond reputemissenglish has a reputation beyond reputemissenglish has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Most will be happy to do so with patients they have seen before. For new patients, it‘s really up to them. I would suggest calling the practices near you and asking. „Near you“ because there are things that cannot (and should not) be resolved over the phone, and if you‘re running a fever or have a squeezed nerve giving you hell, the last thing you want is a long drive.

Edit: basic vs private insurance is not much of an issue in outpatient settings, except for meds that basic won‘t cover.
Reply With Quote
The following 2 users would like to thank missenglish for this useful post:
  #4  
Old 30.01.2021, 13:03
Senior Member
 
Join Date: Sep 2007
Location: Zurich
Posts: 479
Groaned at 41 Times in 23 Posts
Thanked 583 Times in 177 Posts
makeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputation
Re: Advise: Telephone Doctor Appointments during Covid

Quote:
View Post
Does your insurance not have a telephone model? If you are on a GP model you can still access the telephone advice typically.

I have recently seen the Medgate app that advertises what you are after.





I don't quite understand "telephone model".


Does this mean you sign up for a special program? Do you know how it works?


Thanks for any thoughts.
Reply With Quote
  #5  
Old 30.01.2021, 17:29
3Wishes's Avatar
Moderately Amused
 
Join Date: Jul 2010
Location: Bern area
Posts: 11,143
Groaned at 87 Times in 83 Posts
Thanked 18,854 Times in 8,395 Posts
3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute3Wishes has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Quote:
View Post
I don't quite understand "telephone model".

Does this mean you sign up for a special program? Do you know how it works?

Thanks for any thoughts.
Here's some info on it. If you don't have that model then it doesn't apply to you. Who is your insurer?

https://en.comparis.ch/krankenkassen...glossar/telmed
Reply With Quote
  #6  
Old 30.01.2021, 18:25
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,833
Groaned at 18 Times in 17 Posts
Thanked 1,569 Times in 812 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Quote:
View Post
I don't quite understand "telephone model".


Does this mean you sign up for a special program? Do you know how it works?


Thanks for any thoughts.
Telephone model basically means you call up before seeing a doctor and the insurance "authorizes" it before you go.

Many insurances have telephone line you can call for a doc advice even if you do not have that model.

Who is your insurer?
Reply With Quote
  #7  
Old 31.01.2021, 13:39
Senior Member
 
Join Date: Sep 2007
Location: Zurich
Posts: 479
Groaned at 41 Times in 23 Posts
Thanked 583 Times in 177 Posts
makeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputation
Re: Advise: Telephone Doctor Appointments during Covid

Thanks everyone for thoughts.


I don't think I want the specific telmed model.


Instead, I am just asking whether anyone knows of general practitioners in Zurich who offer telephone consultations rather than requiring one to go into their practice during these covid times in situations where in person is not required and whether the insurance companies will cover these consultations just as if it were an in person visit.


Doctors in many other countries are now offering this and calling it "telemedicine".



MakeABigWish
Reply With Quote
  #8  
Old 31.01.2021, 13:49
Mélusine's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Lutry
Posts: 3,897
Groaned at 32 Times in 27 Posts
Thanked 5,521 Times in 2,221 Posts
Mélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond reputeMélusine has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

I occasionally have phone appointments with My GP. Usually, it’s to get test results after a “real” app in the practice. They are billed as phone consultations and my insurance never batted an eyelid at them.
Reply With Quote
The following 2 users would like to thank Mélusine for this useful post:
  #9  
Old 31.01.2021, 13:49
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Neuchâtel
Posts: 13,059
Groaned at 229 Times in 193 Posts
Thanked 21,570 Times in 8,836 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Quote:
View Post
Thanks everyone for thoughts.


I don't think I want the specific telmed model.


Instead, I am just asking whether anyone knows of general practitioners in Zurich who offer telephone consultations rather than requiring one to go into their practice during these covid times in situations where in person is not required and whether the insurance companies will cover these consultations just as if it were an in person visit.


Doctors in many other countries are now offering this and calling it "telemedicine".



MakeABigWish
Do you actually have a doctor? If you do why don’t you phone and ask them?
Many doctors are doing phone consultations during this period but usually only for patients already known to them.

I saw a pulmonologist back in October and underwent some tests throughout November. The follow up consultation was by phone and the prescription for the medicine he recommended was sent directly to the pharmacy of my choice for me to pick up.
Reply With Quote
The following 3 users would like to thank Belgianmum for this useful post:
  #10  
Old 31.01.2021, 14:09
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,833
Groaned at 18 Times in 17 Posts
Thanked 1,569 Times in 812 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Medgate app and your insurance might have a GP telephone line, regardless of the model.
Reply With Quote
This user would like to thank kri for this useful post:
  #11  
Old 31.01.2021, 14:17
Belgianmum's Avatar
Forum Legend
 
Join Date: Jan 2010
Location: Neuchâtel
Posts: 13,059
Groaned at 229 Times in 193 Posts
Thanked 21,570 Times in 8,836 Posts
Belgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond reputeBelgianmum has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Quote:
View Post
I occasionally have phone appointments with My GP. Usually, it’s to get test results after a “real” app in the practice. They are billed as phone consultations and my insurance never batted an eyelid at them.
Yep, I’ve done this several times too and the insurance has always just paid them.
Reply With Quote
This user would like to thank Belgianmum for this useful post:
  #12  
Old 31.01.2021, 17:43
Forum Legend
 
Join Date: May 2007
Location: Tessin
Posts: 6,356
Groaned at 124 Times in 91 Posts
Thanked 7,593 Times in 3,559 Posts
Mrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond reputeMrs. Doolittle has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

I think it could be difficult to have a telephone consultation with a doctor if you are not already a patient of theirs.

Not all doctors are prepared to speak with their patients on the telephone even if it is to give the results of blood tests. Others are okay with this.

I think having a doctor who will take phonecalls from patients, or call you back if they are with another patient when you call, is important.

I can also call my health insurance provider asking for advice but I haven't found this very helpful. They will arrange for a doctor to call you back. After hours it is certainly better than nothing.
__________________

Reply With Quote
The following 2 users would like to thank Mrs. Doolittle for this useful post:
  #13  
Old 31.01.2021, 20:13
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 13,271
Groaned at 216 Times in 191 Posts
Thanked 19,359 Times in 7,880 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Advise: Telephone Doctor Appointments during Covid

Many insurers offer a medical advice line regardless of what scheme your on. Does your insurer offer this?


If you have a doctor, call them and ask if they'll do phone or video consultations.

If you don't have a doctor, call one of the larger practices, with many doctors and ask them.

Yes. Your insurer covers it. I've been covered for repeat presecriptions continued via email, phone consultations and physically present consultations.

Personal recommediations are all very well, but I really like my doctor. You might hate him.
Reply With Quote
The following 2 users would like to thank NotAllThere for this useful post:
  #14  
Old 02.02.2021, 17:34
Senior Member
 
Join Date: Sep 2007
Location: Zurich
Posts: 479
Groaned at 41 Times in 23 Posts
Thanked 583 Times in 177 Posts
makeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputationmakeabigwish has an excellent reputation
Re: Advise: Telephone Doctor Appointments during Covid

Thanks everyone for your thoughts. Wonderful support and big help !!

Yes, I'm frustrated that my doctor won't simply renew a standard simple straightforward allergy prescription that I've been taking for a long time, works well, I know how to take, etc. without me coming in.

He has a tiny waiting room, packed full of people sitting next to each other like sardines with long waits as we spend an hour breathing each other's sick air but doesn't really take any covid measures (portable air filtration, allowing you wait outside, spacing out sick people, consulting with safe distance, etc) but he asserts that he's covid safe although not based on anything.

I know of many instances in the US and UK where doctors have really well thought through their covid measures with a mix of in person (when truly necessary) and video (when will suffice) consults and a string of other very thorough and deliberate measures. They have really thought through how to organize health tests, instructions on how to gather / come well prepared to video consults with the information necessary and are very well setup. You can see all the instructions on their websites. Safer for them and us and everyone in between.

Ultimately, in CH they might say that they need it to be 100% in person to deliver the best care but I don't think that is really the 100% truth of what's driving them. I think they are doing what suits them rather than putting their patients' current best interests first. During Covid times, when balancing advantages with disadvantages of in person vs remote, there are lots of situations where it is not in everyone's best interest to make the patient come in. I think they just haven't risen to the occasion of figuring out how to offer the best balance. While saying all this, I do also recognize that these are incredible times for our medical community who are sadly thrown in harms way on the front lines.

If anyone comes across any ZH doctors who are well setup to offer video consults for the portions of care where it makes sense, please let me know.

MakeABigWish

Last edited by makeabigwish; 02.02.2021 at 17:48.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Availability of appointments CheshireCa Insurance 29 29.10.2020 21:33
Doctors appointments Guest Complaints corner 5 14.07.2016 15:28
Pay 100% for cancelled appointments kate lauren Finance/banking/taxation 4 26.10.2009 20:04
Telephone for FREE from 54 telephone cabins throughout Switzerland Delphinium Blue TV/internet/telephone 3 20.03.2009 01:14
Making appointments JonC Complaints corner 4 31.01.2008 09:19


All times are GMT +2. The time now is 15:40.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0