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  #21  
Old 11.11.2021, 11:04
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Re: Missing a dentist appointment...

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I just had a tricky filling done in the U.K., it took him an hour and cost me £180 - god knows how much that would have been here, I really don’t understand why people go to the dentist in Switzerland.
So I should take a day off work, book a plane, take whatever CoVid test, take my passport out of the safe, blah blah blah to go and save 100 CHF for a filling?

Yeah that sounds about right, really silly of me not to have thought about it before....
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  #22  
Old 11.11.2021, 11:18
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Re: Missing a dentist appointment...

LOL, well yes ... ahaha. But many of us visit the UK regularly to be with family, etc- so could look at visiting dentist during that time.
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  #23  
Old 11.11.2021, 11:42
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Re: Missing a dentist appointment...

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I don't see any reason why the dentist should loose out on his income
But he will not lose the income, the patient will come another time.
And how about the cases when patients waits for 1-2 hours because the doctor is busy? Have you ever heard of them getting a compensation for this? Because it happened to me multiple times, and excepting "Sorry for the delay" I didn't get anything.

As for the OP's case: if your husband is not a "serial offender" (i.e., known for cancelling lots of appointments), I would pay the doctor and switch to another one. It doesn't make sense to visit someone who is so trigger-happy to send invoices, without a warning in the first place.
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  #24  
Old 11.11.2021, 12:14
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Re: Missing a dentist appointment...

I just had a tricky filling done here in Switzerland. Took her less than an hour and cost around 140 CHF. God knows what that would have cost me back home.


It certainly would have cost me my time. When I take time off to travel back home, I like to use that time to relax and spend time with family and not waste time that can be done conveniently where I live.
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  #25  
Old 11.11.2021, 13:39
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Re: Missing a dentist appointment...

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But he will not lose the income, the patient will come another time.
And how about the cases when patients waits for 1-2 hours because the doctor is busy? Have you ever heard of them getting a compensation for this? Because it happened to me multiple times, and excepting "Sorry for the delay" I didn't get anything.

As for the OP's case: if your husband is not a "serial offender" (i.e., known for cancelling lots of appointments), I would pay the doctor and switch to another one. It doesn't make sense to visit someone who is so trigger-happy to send invoices, without a warning in the first place.
Hahaha, no, not a serial offender. I don't even think he ever cancelled an appointment before this. I personally did, but with a few days in advance. (not for this place, this a new praxis btw)
I guess they believe it's a common knowledge here to be charged accordingly if you cancel on less than 24 hours notice. We will pay and probably switch to another doctor..I do think they are too business oriented.
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  #26  
Old 11.11.2021, 13:46
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Re: Missing a dentist appointment...

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So I should take a day off work, book a plane, take whatever CoVid test, take my passport out of the safe, blah blah blah to go and save 100 CHF for a filling?

Yeah that sounds about right, really silly of me not to have thought about it before....
Besides not everyone is lucky to have Easyjet and what not cheap flight. I'd have to pay between 250 and 500 francs depending on the season only for the flight. Who's gonna watch my family, hire a nanny for those days? Add that too. And and.
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  #27  
Old 22.11.2021, 11:40
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Re: Missing a dentist appointment...

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Hi there,

I would like to ask the kind EFers here if they ever had any experience with missing a dentist appointment and then being charged for the the missed appointment. Do you recall how much were you charged?

Short story short: OH had to cancel an appointment with the dentist just one hour before it was supposed to happen due to some work emergency and he was charged for the cancelled appointment around 350 chf. We both feel like it is kind of...much, for nothing, nothing really, as they didn't even have to prepare a room for him, but have no idea if we can contest this fee or whatever. Any experience? First impulse was to just pay it and don't lose any thought on it, after all it is normal they charge an appointment which was cancelled on short notice, but then it's not quite an insignificant amount is it...I mean they charge there an hour of DH with like 160 chf.
Thanks all.
Greenmount, there is a law in Switzerland that allows all professional service providers to charge for missed appointment. This applies to all professional services - from doctors, lawyers, hairdressers, etc. In all of these professions, the missed appointment is indeed a cost - the service provider has to pay high fixed costs for personnel, equipment and rent and there are fixed number of hours during which to deliver the service. We all try to find someone else to come in the now-opened slot, but with only 1-hour notice, the probability to find a replacement is very low.

In terms of 350 CHF being reasonable, it depends on how long the appointment was. For 2 fillings the average for missed appointment would be 270 chf.

We also charge for missed appointments, unless it was the last one for the day or it was the only case of missed appointment for the patient.
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  #28  
Old 22.11.2021, 14:44
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Re: Missing a dentist appointment...

Thank you, Joroianev.
We already payed and moved on. We will go to a different dentist for the remaining work, there were already some red flags before this anyway.
(yes it was for the first time otherwise I wouldn't have asked here and I did expect a fee but nothing like they would have actually performed the work minus the materials I guess) We were clients only for a few months before, fair enough, they do what they have to do we do what we have to do.
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  #29  
Old 24.11.2021, 16:37
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Re: Missing a dentist appointment...

It's certanly not unreasonable to charge for a missed appointment. The dentist is losing revenue after all. If you cancel in advance, the dentist may be able to offer the slot to another patient.
Note some restaurants are starting to do something similar. You have to pay to reserve a table, which will be refunded once you turn up. Again the same reasoning - if you reserve a table but don't turn up, the restaurant may hold the table and lose revenue.
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  #30  
Old 24.11.2021, 16:42
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Re: Missing a dentist appointment...

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It's certanly not unreasonable to charge for a missed appointment. The dentist is losing revenue after all. If you cancel in advance, the dentist may be able to offer the slot to another patient.
.
Yeah, the question was how much is it reasonable to charge....and a bit of transparency would have been nice too.
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  #31  
Old 24.11.2021, 18:01
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Re: Missing a dentist appointment...

According to my dentist the fee charged for a missed appointment is set by the Swiss Dental Association as a standard tariff (had this happen, did not know the appt was booked thanks to a booking platform (Doctena) that displays days sequentially in week format, eg Mon can suddenly appear in the Wed position if one goes forward/backward…apparently it is more efficient on a laptop, which I was not using

The missed appointment charge cost more than the work I had done

I understand the reason for a charge - Schulthess charged 60fr for a doctor consultation a friend missed, seems an appropriate punishment
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