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  #21  
Old 14.05.2015, 00:41
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Re: Global Blue - tax reclaim

Is the summary below correct?

Shopping in Germany
- While in the process of paying for goods, ask for tax form.
- Complete tax form (if not already filled ... Heiber has a great system for this)
- Get the form stamped at the border office.
- You now have two options 1) post the form back to the store and they will make arrangements to credit your card or 2) take it back to store next time when shopping and they will deduct your refund from the cost of your purchases.

Shopping in France
- This is where it gets a bit sketchy for me having not shopped there very much.
- My experience at Giant was nothing like Heiber.
- We paid for our goods and then had to go to counter, which was not staffed.
- Finally someone showed up, took my passport and receipt, disappeared into a small office and finally after a long wait, gave me a form, which I then had to get stamped at the border.
- I was also given instructions where to go in Basel to a GlobalBlue office to get my tax refund.
- Does anyone know if GIANT will give me the money back, or is the only way to get back my tax, is to give a cut to GlobalBlue?

Any advice tipc would be very much appreciated.

Thanks in advance.
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  #22  
Old 14.05.2015, 15:14
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Re: Global Blue - tax reclaim

You will systematically be directed to GlobalBlue when shopping in France. I have only once come across a shop that offered to do the refund outside the GlobalBlue system and i had to go back to that shop once the forms were stamped to get my refund (quite a hassle).

My sense is that GlobalBlue must be paying some kick-backs to the shops so they are incentivized to offer the tax refund through their systems.

Giant (I think you meant Géant?) will not refund anything to you. You have either to show the forms in a FX change booth and they will pay you the amount on the form in local currency (including their spread) or you post the form to GlobalBlue in Slovakia and a refund will materalise on your credit card (again in local currency, changed into your reference currency minus the credit card company spread).

best
Motus
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  #23  
Old 01.11.2015, 22:47
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Re: Global Blue - tax reclaim

You can always sign up for a free Global blue tax free shopping card which saves having to fill in the forms.
They will send to Switzerland free of charge

Link below:

http://localservices.globalblue.com/...ax-free-card4/
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  #24  
Old 02.11.2015, 09:37
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Re: Global Blue - tax reclaim

Avoid GlobalBlue like the Plague!

Where GlobalBlue is the only option, it's always better to use their mentioned card and have refunds 1:1 in the currency in which the cheque is issued. Otherwise they'll fleece you twice.

When I´m in shops close to the border I like to take up arguments trying to convince the shop to work outside GlobalBlue.

The only place I saw introducing and then abandonning it shortly after the introduction was Toom Baumarkt in Konstanz. Apart from that the Plague seems not to be growing at present.
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  #25  
Old 19.01.2016, 13:57
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Re: Global Blue - tax reclaim

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I used them yesterday... they work exactly the same as any other tax refund operator:

- get the form when you buy things
- fill out the form with your details
- get a stamp at the customs, no money without it.
- get your money back (minus a fee that is so high that it borders to robbery...)
Yes, they have made sure you actually won't bother with the tax refund, but they will happily apply swiss tax duty at 8% making the whole affair even less worth the hassle. :/
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  #26  
Old 19.01.2016, 14:36
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Re: Global Blue - tax reclaim

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Yes, they have made sure you actually won't bother with the tax refund, but they will happily apply swiss tax duty at 8% making the whole affair even less worth the hassle. :/
The way I see (and experienced) Global blue:

-Go to a shop, make a purchase.

-Waste hour(s) in administration, explanations, and eventually correction of the forms

-Go to the custom location, get a stamp

-Send form to Global Blue which will get most of the VAT difference you are entitled to get.

(note: ignoring the minor fees such as stamps, driving to customs or shop for that refund process)

At this stage:
- Eventually something was wrong, return to the (remote) shop or to the customs to fix any issues such as stamp not 100% in the receipt or other petty detail

-Wait a bit, check the amount refunded, and be shocked that you have done all that for peanuts.

Congratulations, you have offered them most of the money you were supposed to receive back, at the cost of many hours wasted in administration!

Fortunately there is a better methodology:
Avoid any shop who's partnered with them and get your VAT refund directly. If the shop does not offer that option, move to another shop.
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  #27  
Old 19.01.2016, 15:02
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Re: Global Blue - tax reclaim

Never had problems with GlobalBlue.

My procedure is pretty easy:

- Buy goods. Get GlobalBlue form from the shop.
- Show goods to custom in Airport. Get form stamped.
- Go to the money transfer counter, show form, get money back.

Might be easier because I go through the airport instead of a ground border.
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  #28  
Old 19.01.2016, 15:45
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Re: Global Blue - tax reclaim

Posted my form 3rd Jan at Glasgow airport after getting the customs stamp .. I didn't even notice there was a tracking number, bah!

Nothing back so far.. It was nearly 800gbp i spent so hoping for nearly 200chf back.. Not holding my breath.
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  #29  
Old 19.01.2016, 18:05
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Re: Global Blue - tax reclaim

If you want an easy process complicated, ask GlobalBlue. They are experts in screwing simple things:
  • They provide forms asking for some details. The passport number is NOT required by law, it is only required if and when the "language barrier" does not allow proper filing of address details. (In practice this mostly refers to Chinese customers.) Nevertheless GlobalBlue love to refuse refunds based on missing passport numbers. Bullsh*t!
  • The space provided for an IBAN is much too short to write it clearly.
  • Don't even think about providing details on a properly printed accompanying letter/piece of paper. Whatever is not written on their refund-cheque is not taken into account!
  • Each "refund cheque" has a "Doc-ID". If there are any problems with a cheque, this is the number you can use to ask them what's the story. However, if they want to ask you anything from their side they will send you a letter, providing a "payment reference number". This "payment reference number" does not appear anywhere on the cheque. So even if you keep a copy of each and every cheque you send to GlobalBlue, the "payment reference number" won't allow you to identify which cheque they're talking about. I have no idea how often I´ve written back to them to please tell me which "payment reference number" refers to which "Doc-ID". Quite often. Very smart design of the system.
  • To solve above problems, you can get a "Frontier Card". Swipe this card through a GlobalBlueRefundChequePrinter at participating shops, all your details will be prined on the cheque.
    • I got my new card by providing my full IBAN
    • In spite of providing my proper IBAN, the national account number keeps being printed on the cheques.
    • After sending in my first cheque I got a reply from them, asking for my IBAN. (Hello !! )
  • Aldi uses Global Blue's service in exactly the same way as above "Frontier card". However, it's not possible to use Aldi's card and the Frontier Card interchangably. You need one each.
  • Even if they have all your details, if any part of the refund cheque isn't legible they'll refuse a refund. I had a cheque printed on a thermal printer (provided by GlobalBlue), where a few lines didn't function. I asked the shop about the validity of the cheque and was assured "they have all your details electronically through the Frontier Card anyway, so this will work". Do I need to mention that the Cheque was obviosuly refused anyway?
I could go on and on.... --> DO NOT USE GLOBAL BLUE!!
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  #30  
Old 19.01.2016, 18:30
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Re: Global Blue - tax reclaim

What's the alternative? Is there one?

I've only done the tax claim thing once buying a camera and the global blue doc is what i was given .. Because I was flying from Glasgow airport there was no alternative but to post it after getting the customs stamp.

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I could go on and on.... --> DO NOT USE GLOBAL BLUE!!
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  #31  
Old 19.01.2016, 19:00
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Re: Global Blue - tax reclaim

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What's the alternative? Is there one?
I also use GB when there's no alternative.

Usually you can ask the vendor if they accept to do a refund directly. It's always legally possible, they just have to agree to do this. (Even if the GlobalBlueCheque mentions "no refund in shop" - of course they try to scare you away from this option, because they'd lose out.) If it's a shop without many tourists they are less prone to offering this service.

In Konstanz the only major shops who refuse to do refunds the direct (most easy and efficient) way are: Aldi, C&A and Zara. All other shops, even major chains, do direct refunds in their branches.
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  #32  
Old 20.01.2016, 10:05
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Re: Global Blue - tax reclaim

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I also use GB when there's no alternative.

Usually you can ask the vendor if they accept to do a refund directly. It's always legally possible, they just have to agree to do this. (Even if the GlobalBlueCheque mentions "no refund in shop" - of course they try to scare you away from this option, because they'd lose out.) If it's a shop without many tourists they are less prone to offering this service.

In Konstanz the only major shops who refuse to do refunds the direct (most easy and efficient) way are: Aldi, C&A and Zara. All other shops, even major chains, do direct refunds in their branches.
In fact, at least in France, it's not only legal but the shops have to refund you VAT if you are non EU.
Some shops do, some shop use global blue cr@p or similar, some don't.

I once contacted french autorities to see how to complain, I was told that it's easier to use an another shop which does the direct refund than raising a complain...
Welcome to the land of freedom
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  #33  
Old 20.01.2016, 21:49
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Re: Global Blue - tax reclaim

So maybe we could hijack this topic and ask ppl to report shops which do the direct VAT reimbursement? That would help us a lot! I personally haven't encountered such a shop yet...
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