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Old 06.08.2012, 22:37
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tax refund at Zurich airport

Not sure to put this thread here or the finance section though.

My parents, who come to Switzerland for vacation, are leaving Switzerland through Zurich airport. They have some goods purchased that are entitled tax refund. Specifically, they have two tax refund sheets issued from the shop. What they need to do is:
1. Get the two sheets stamped by the Swiss customs first.
2. For one sheet, they need to go to the Global Blue Cash Refund Office in the airport to get cash refund immediately.
3. For the other sheet, they need to send it with the pre-printed and paid envelope by a mailbox.

The problem is that my parents don't speak any of English, French... and the Swiss customs for the stamp is located inside the boarding pass control, meaning that I will not be there when they get the sheets stamped, mailed or get the cash refund on site.

My questions are:
1. Is the whole process easy enough? For example, is the Global Blue Cash Refund Office easy to find?
2. For the sheet that has to be mailed after stamped. Is there a mailbox inside the boarding pass control, or they have to bring the envelope to their home country and have it mailed there? Or, is it possible that they come outside the boarding pass control, give the envelope to me and get back inside?

Hope there are some people with similar experience...
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Old 15.08.2012, 18:02
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Re: tax refund at Zurich airport

Hey,
The tax refund process is rather straight forward and the boards indicating customs for stamp and the global blue window are clearly shown on many sign boards. They are infact nearly opposite each other and hence should not be of any trouble.

See http://www.zurich-airport.com/desktopdefault.aspx/tabid-163/ for more details or http://www.zurich-airport.com/Portal..._rechts_gr.jpg for the actual maps on where the windows are ...

For posting the tax form (for the 2nd form) there is a post box in the vicinity (again diagonally oppposite) of the customs & global blue windows. Would help if you can tell your parents the common word for the post box i.e. "Post Box" or "Briefkasten" incase they need to ask someone. from exp, the duty free form would have come with a postage paid envelope else you can buy the needed stamp+envelope at the post office above Checkin 3.

PS: Once you have crossed into the secure area espeically after the security check, exiting back outside is very cumbersome and daunting even to the most experienced traveller let alone for older parents with minimal travel experience.

Hope this helps.
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Old 15.08.2012, 18:36
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Re: tax refund at Zurich airport

Quote:
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PS: Once you have crossed into the secure area espeically after the security check, exiting back outside is very cumbersome and daunting even to the most experienced traveller let alone for older parents with minimal travel experience.

Hope this helps.
no its not, its very simple. people just need to look for the baggage collection signs and follow it and you will go thru customs again.

from the tax reclaim point its about 8 minutes to be back in the public area.

go towards D gates, on LH side is a yellow walkway with " no way back" go thru and come out near the baggage collection customs.

easy.
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