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  #21  
Old 30.08.2012, 08:01
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Re: need advice with dealing Ricardo.ch & Swiss Post

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Does the same rule apply to your mouth?
MrsD has a point you know. You shouldnt agree to stuff you dont understand. Signing a contract in german for example and then whining that the contract should not be valid since you dont understand german is a bit stupid isnt it?
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  #22  
Old 01.09.2012, 21:01
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Re: need advice with dealing Ricardo.ch & Swiss Post

I appreciate everyone's feedback. And it's smart not using the things you don't know well, indeed.
yet to my mind there's always the point of taking some risk for a getting good win. Or if not much win, then good experience: )

again, ricardo proofed they pay attention, buy revising the invoice partially.
And also I learned more.
Hope that my experience will be useful to someone else one day.

regards,
N.
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  #23  
Old 01.09.2012, 21:28
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Re: need advice with dealing Ricardo.ch & Swiss Post

paypal is only for ebay.
when a seller takes payment via paypal on ebay, it is the seller that pays the commission to paypal for the service.

Ricardo do have something called I think 'moneybrokers'. I am not sure who pays the commission there, might be the buyer, might be the seller?

when we have got stuff on ricardo to be posted to us, it is clearly shown to us what the item price is and how much the postage will be. Some sellers offer different kinds of post, i.e. A or B post. Whatever the seller offers it is up to them to have the necessary insurance should the item get damaged in the post or lost etc.
We have paid the money to the person either through the post or their relevant bank. Sometimes it is a pain when a particular bank, as not always easy to find that bank. The Post is always preferred. So far we do not have internet banking, so some Sellers say we have to pay extra as they do not get the full amount, something like 1.5chf or thereabouts. We have paid the money before receipt of the item.
We always send an email to let the seller know we have paid, how & where. They usually respond to say when they have posted.
If you want to be a seller I suggest you send an email to the buyer to let them know when you have posted, so then they know when to look out for the item.
It is important to keep your buyer happy, in order they leave you good feedback, that is your reputation. You should leave them good feedback in return
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  #24  
Old 01.09.2012, 23:35
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Re: need advice with dealing Ricardo.ch & Swiss Post

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well...after quite positive experience with Post service here, and a couple of other successful sales via ricardo.ch, I've finally got the first bill from them.

And that was a surprise to me. Perhaps, I didn't understand the fee policy well enough, so if you can help with that, I'd appreciate a lot.

The question is as follows:
- I've published the item, using the option - "publish both in German & French". I assumed that was to be charged as 1 item. But seems like the fee is doubled. Is it correct?
- also the gallery fees are unclear to me. In most cases the ricardo.ch "said" that the gallery is gratitude (which is free again), but the bill contains charges for these galleries: ))

as a resilt, the invoice that I've received exceeds my expectations three times.
So if you have an information, or experience on above, please kindly share.

Meanwhile, I've sent the same questions to ricardo.ch client service.

regards,
N.
I have sold with Ricardo many times. If you have questions about the fees give them a call, I had to do that many times as well. It came out to around half and half. They were wrong and I was as well. However, Ricardo is an excellent selling tool but always have the people pay in advance before sending your merchandise...Good Luck
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  #25  
Old 02.09.2012, 11:34
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Re: need advice with dealing Ricardo.ch & Swiss Post

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paypal is only for ebay.
thank you: )
one comment only: you can make PayPal payment for any purchase, in fact. Just in ricardo this future is not built-in.
But you can suggest buyers using it. One of my clients there chosen this option: )

regards,
N.
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  #26  
Old 02.09.2012, 11:35
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Re: need advice with dealing Ricardo.ch & Swiss Post

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I have sold with Ricardo many times. If you have questions about the fees give them a call, I had to do that many times as well. ...Good Luck
thank you: ))
could you advise: do they speak English if I call them? Otherwise by now I'll have to stick to the e-mails: )
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  #27  
Old 02.09.2012, 12:09
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Re: need advice with dealing Ricardo.ch & Swiss Post

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Does the same rule apply to your mouth?
Mrs. D is right. One of the things I hate on Ricardo is selling stuff to people who have no idea how it works and then try and renegotiate stuff afterwards. The whole auction site system only works if everyone plays by the rules. They buy something, then decide they don't want it and then you have to go back to Ricardo and get them to reverse the sale. It's a right royal pita. So, yes, I'm with Mrs. D on this. And the fact that customer service speaks English does nothing to help people buying buying from the OP if there is an issue. And how exactly does the OP provide feedback on buyers if German/French is an issue?

Maybe you should try putting your brain into gear before you start flapping your gums.
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  #28  
Old 02.09.2012, 16:36
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Re: need advice with dealing Ricardo.ch & Swiss Post

what I can add:
1) google translate is very helpful in most cases. I have looked through the policy before using the site. And also in most cases it makes fees clear too. As I've told already, when I had doubts, I was right about it.
2) when ricardo makes a mistake in billing, they put changes & do not behave arrogant. So it's only the matter of negotiations
3) as of deals - by now I had 6 there. And only 2 of customers knew English. But again - I've made my adverts in French & german with simple phrases, using google translate. With all details including shipment. And e-mailed to customers in same way, explaining that I do not speak neither German nor French. And by now, it worked. All deals were completed to mutual satisfaction.

therefore I guess that it is still worth trying. Even with limited knowledge of French or German. If you treat people with respect & reliability, it will work in most cases.

And others are just fluctuations. As any risk theory says - earnings require certain level of risks taking.

To my mind, same approach should have been applied by Mr. nigelr. Even if your opinion is different, there's not much sence in offencive behaviour.

so, again - thank everyone for feedbacks.
& good luck in all your enterprises, unless they are drugs & weapons related

BR,

N.
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  #29  
Old 02.09.2012, 20:09
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Re: need advice with dealing Ricardo.ch & Swiss Post

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thank you: ))
could you advise: do they speak English if I call them? Otherwise by now I'll have to stick to the e-mails: )
There is usually someone there who speaks adequate English. I must say I never had a problem with them reversing charges if they were wrong. Just be sure, as I mentioned before, to not send ANYTHING unless the customer has paid. You can make your own policy for the amount of time the customer has to pay before the sale is void...I found if you have something people really like, it will go fast!...Good Luck
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