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Old 09.08.2012, 19:32
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need advice with dealing Ricardo.ch & Swiss Post

howdy, Strangefr: ))
whoever you are, I hope you are experienced with local online "ebay" - recardo.ch. As well as Swiss Post service: )
Or you know German or French well enough to find answers to my questions: ))))
Your help is highly appreciated.

so...
I have made my first sell at ricardo.ch, this hairbrush was sold there: ))
(guess what? I am happy!!) (c)

now the questions:
- I will get the bill for Ricardo interest by e-mail, right? How should it be paid? For example, do they accept PayPal? Or any other - as simple as possible - way of payment.
- and for the Swiss Post - I will have to send the above mentioned hairbrush by Pack-B economy delivery. Never used the Post Service here before...do they usually speak English at all? May be you know the Post Office in Geneva, where they do for sure? So that I can go there & get answers to all my questions?


thank you for your time & efforts, Stranger: )))) your help is very valuable to me: )

regards,

N.
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Old 09.08.2012, 19:49
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Re: need advice with dealing Ricardo.ch & Swiss Post

I can only help with the post office. They never spoke english to me but they were very patient when i was trying to ask stuff with my very limited french. Just make sure the hairbrush is well wrapped and you should be ok
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Old 09.08.2012, 19:55
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Re: need advice with dealing Ricardo.ch & Swiss Post

You will receive an email from ricardo for your fees and you have to pay by bank wire or pay at the post office (orange slip but there are fees). No paypal.

You go to a post office and just tell them B post or Economic. Keep the receipt since it contains tracking number and it is your proof of "item sent".
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Old 09.08.2012, 20:29
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Re: need advice with dealing Ricardo.ch & Swiss Post

thank you both much too much.
Should I bring the pack already enveloped? Or do they make packaging there?
In my country they sometimes demand to unpack the delivery, if you brought it packed, for security.

you've been very helpful, tomorrow I'll go there ready for the task: )))))))))))))))))

regards,
N.
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Old 09.08.2012, 20:40
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Re: need advice with dealing Ricardo.ch & Swiss Post

No just have it ready to sent. I used the post many times and they never asked me to open stuff
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Old 09.08.2012, 20:40
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Re: need advice with dealing Ricardo.ch & Swiss Post

If you have empty box at home do it there - no need to open it at the counter for safety reasons.

You can also buy a box at the post office and just pack it there.
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Old 09.08.2012, 20:49
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Re: need advice with dealing Ricardo.ch & Swiss Post

thank you again & again.
hope that this thread will be as useful for other newcomers, as it was for me: )

BR,

N.
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Old 10.08.2012, 17:55
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Re: need advice with dealing Ricardo.ch & Swiss Post

just wanted to thank you again, Post went well with your advices.
We'll see the Ricard too))
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Old 10.08.2012, 17:57
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Re: need advice with dealing Ricardo.ch & Swiss Post

Have fun, selling and buying on ricardo can be really fun. Regards
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Old 12.08.2012, 20:31
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Re: need advice with dealing Ricardo.ch & Swiss Post

I don't know if this is useful but the Swiss Post website is in English, aswell as German, French and Italian.
They have sections on letter and parcel size and weight, and gives you the different pricing options within Switzerland and worldwide.
I find it especially useful when posting letters and parcels abroad to see how much it costs before going to the Post Office.

swisspost.ch
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Old 14.08.2012, 09:21
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Re: need advice with dealing Ricardo.ch & Swiss Post

thank you again & again: ))))
with your kind help I have managed the delivery of first item, and making 2 other deals:
- sending free cloths to a nice lady in Zurich
- looks like sending one more handmade item (kitchen set) to a nice town in German part of Switzerland (see attached).

and my question is: do they make delivery on recepient's cost? And if yes, how to say it in French? or German?: ))) you were more then right, saying they don't speak any English: )))) I can be proud of my basic French now: ) lol

thnx: )

N.
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Old 14.08.2012, 10:04
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Re: need advice with dealing Ricardo.ch & Swiss Post

Swiss Post has COD solutions:

http://www.post.ch/en/post-startseit...hme-preise.htm

http://www.post.ch/en/post-startseit...-nachnahme.htm

Inkasso / BLN are but some solutions.
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Old 14.08.2012, 19:05
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Re: need advice with dealing Ricardo.ch & Swiss Post

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today checked with our post office. COD solutions are for commercial post only, so if it's a private pack, it's always paid right away.
May be it would be good to know for others: )))
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Old 28.08.2012, 16:38
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Re: need advice with dealing Ricardo.ch & Swiss Post

well...after quite positive experience with Post service here, and a couple of other successful sales via ricardo.ch, I've finally got the first bill from them.

And that was a surprise to me. Perhaps, I didn't understand the fee policy well enough, so if you can help with that, I'd appreciate a lot.

The question is as follows:
- I've published the item, using the option - "publish both in German & French". I assumed that was to be charged as 1 item. But seems like the fee is doubled. Is it correct?
- also the gallery fees are unclear to me. In most cases the ricardo.ch "said" that the gallery is gratitude (which is free again), but the bill contains charges for these galleries: ))

as a resilt, the invoice that I've received exceeds my expectations three times.
So if you have an information, or experience on above, please kindly share.

Meanwhile, I've sent the same questions to ricardo.ch client service.

regards,
N.
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Old 28.08.2012, 17:51
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Re: need advice with dealing Ricardo.ch & Swiss Post

I am not an expert, but here's my understanding:

1) Nothing is free in this country. Ricardo charges several types of fees.

2) There's an insertion fee for listing your item regardless of whether it sells. It is based on your initial asking price. If you posted in German and French, your listing appears twice so I imagine you pay twice. Just post in one language next time. Potential buyers can use Google Translate to get the idea.

3) There's an acquisition fee for items that sell, based on the final sale price. I assume this would not be doubled, as only one of the two listings would sell.

4) There are fees for any type of add-on, such as bold print, highlighting your listing, or using the gallery.

The term "gallery" is confusing. Inserting a picture into your listing falls under the "images 1-10" and as far as I know, doesn't cost. The images only appear inside your listing, and nowhere else. However, "gallery" is defined by Ricardo as having a small image appear next to your listing in the categories and search results...so not explicitly inside your listing. Gallery pics are there to entice the buyer to click on your listing.

HTH and good luck.
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Old 28.08.2012, 18:39
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Re: need advice with dealing Ricardo.ch & Swiss Post

The fees are confirmed by the seller before placing the add (you can see them clearly and accept them) but the percentage that you pay if the items sell isn't clear until you get the invoice as it is a percentage of the final selling price.
(I think it is 5% but I would have to check).

You cannot charge the person who is buying the item postage unless it is clearly stated in your ad (under delivery costs/conditions). This is where you have to put what the charge will be and then the buyer adds it to the money that they pay you.
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Old 28.08.2012, 20:24
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Re: need advice with dealing Ricardo.ch & Swiss Post

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The fees are confirmed by the seller before placing the add (you can see them clearly and accept them) but the percentage that you pay if the items sell isn't clear until you get the invoice as it is a percentage of the final selling price.
(I think it is 5% but I would have to check).
.

that's the point: when I've reviewed the items before publishing, in most cases it stated "gratitute". If not, I revised the item description until it became gratitute.

Which is free.
Yet in the invoice all publishings were charged.
and I didn't make any printscreen or anything when making publishing, so I can't prove it. Yet the items which were not sold yet, if I make update & publish, also show "gratitute".

if it was not this way, I would have expected the higher invoice amount. But this one was total surprise to me...
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Old 29.08.2012, 20:39
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Re: need advice with dealing Ricardo.ch & Swiss Post

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that's the point: when I've reviewed the items before publishing, in most cases it stated "gratitute". If not, I revised the item description until it became gratitute.

Which is free.
Yet in the invoice all publishings were charged.
Nothing is free on Ricardo.

In my opinion, if you cannot understand Ricardo, you really should not be using it.
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Old 29.08.2012, 22:08
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Re: need advice with dealing Ricardo.ch & Swiss Post

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Nothing is free on Ricardo.

In my opinion, if you cannot understand Ricardo, you really should not be using it.
well, I will
it's a nice place to sell my handmade items.
besides, they've answered my e-mail & revised the invoice partially.
So I have to admit, they pay attention to customer complaints. And also the service confirmed that they can accept e-mails in English

thank you.

regards,
N.
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Old 30.08.2012, 07:44
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Re: need advice with dealing Ricardo.ch & Swiss Post

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In my opinion, if you cannot understand Ricardo, you really should not be using it.
Does the same rule apply to your mouth?
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