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I think it is relevant because
before the item was ordered and delivered, they confirmed by email that they will refund the German VAT to me once the item gets delivered and I provide them with a proof of paying the Swiss VAT. I didn't know that they were
lying. On querying amazon.de customer service I was informed that all purchases from 3rd party sellers on their websites are not in their control and all queries/complaints have to be directly sent to the seller.
Hence the complaint.