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  #21  
Old 29.08.2013, 22:14
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Re: Dealing with financial services "cold callers"

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I had a call tonight about insurance... first ever cold call. Let them rattle on appeared interested lots of ok, right, oh ok, sounds good etc then asked him if he likes wearing womens underwear. . Instant silence ..... what ? was reply.
Asked him a few more questions and got told to f**k off then they hung up.
I'm beginning to wonder if there's a push for sales. Another colleague got a call yesterday. I don't think he asked about attire preferences.
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  #22  
Old 30.08.2013, 08:27
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Re: Dealing with financial services "cold callers"

How best to deal with these calls if you receive them while in the office?
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  #23  
Old 30.08.2013, 08:29
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Re: Dealing with financial services "cold callers"

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How best to deal with these calls if you receive them while in the office?
Option 1. Hang up
Option 2. Get them to send you details and pass it onto FINMA
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  #24  
Old 30.08.2013, 08:44
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Re: Dealing with financial services "cold callers"

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How best to deal with these calls if you receive them while in the office?
forward it to a random person.
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Old 30.08.2013, 09:06
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Re: Dealing with financial services "cold callers"

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How best to deal with these calls if you receive them while in the office?
Change the company phone system's hold music to Fleetwood Mac's Tell Me Lies and see if they get the hint.
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  #26  
Old 30.08.2013, 09:17
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Re: Dealing with financial services "cold callers"

If I get them in the evening, I tell them that I'm interested, and then hand the phone to one of my boys.
The four year old can keep them on the line for ages.
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  #27  
Old 30.08.2013, 09:19
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Re: Dealing with financial services "cold callers"

What would happen if you tell them casually that you are planning to invest 25 million CHF?
An orgasm on the other side of the line?
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  #28  
Old 30.08.2013, 09:22
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Re: Dealing with financial services "cold callers"

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I had a call tonight about insurance... first ever cold call. Let them rattle on appeared interested lots of ok, right, oh ok, sounds good etc then asked him if he likes wearing womens underwear. . Instant silence ..... what ? was reply.
Asked him a few more questions and got told to f**k off then they hung up.
Exactly the kind of thing I used to do when back in the UK... I got more inventive as time wore on. Cracked me up every time.
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  #29  
Old 30.08.2013, 09:47
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Re: Dealing with financial services "cold callers"

Quite a lot of chuckles here about how about various ways to toy with cold callers; but quite frankly I don't think there's much karma in insulting somebody doing a fairly nasty and low-paid job. And anyway, I've got better hobbies than that.

My rules are simple:

- If I don't recognize the number (and especially if it's withheld), let it go to voice mail. Somebody with a real reason to call will leave a message.

- If I do answer and it's a cold call (the gap while the computer connects you to an available agent is a big clue), then a polite "Nein, danke" and hang up.
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  #30  
Old 30.08.2013, 09:55
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Re: Dealing with financial services "cold callers"

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Quite a lot of chuckles here about how about various ways to toy with cold callers; but quite frankly I don't think there's much karma in insulting somebody doing a fairly nasty and low-paid job. And anyway, I've got better hobbies than that.
But what if they call you everyday despite you telling them to take you off their lists?
And you've informed the teleco authority that you wish to have no cold calls?
And yet they still persist?

I consider that harassment and they don't deserve pleasantries.
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  #31  
Old 30.08.2013, 09:55
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Re: Dealing with financial services "cold callers"

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Quite a lot of chuckles here about how about various ways to toy with cold callers; but quite frankly I don't think there's much karma in insulting somebody doing a fairly nasty and low-paid job. And anyway, I've got better hobbies than that.

My rules are simple:

- If I don't recognize the number (and especially if it's withheld), let it go to voice mail. Somebody with a real reason to call will leave a message.

- If I do answer and it's a cold call (the gap while the computer connects you to an available agent is a big clue), then a polite "Nein, danke" and hang up.
I agree with this to a certain extent. It must be tough working as a cold caller selling a product which is alleged to be dodgy, but after they have contacted the same person many times over after being told repeatedly they are not interested you have to become more inventive on discouraging their call.

It doesn't happen so much in my new company so, touch wood, we seem to be off their radar but before that they were calling perhaps twice a day to speak to the same old role of people. The patter was the same, the voice was the same and they got the same old stock answer.

Who was it who said insanity is defined by someone doing the same thing over and over and expecting a different result?
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  #32  
Old 30.08.2013, 10:00
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Re: Dealing with financial services "cold callers"

My boss sometimes get these calls and he gets me to deal with them (as I'm the only English speaker in the office)!
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  #33  
Old 30.08.2013, 10:05
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Re: Dealing with financial services "cold callers"

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Quite a lot of chuckles here about how about various ways to toy with cold callers; but quite frankly I don't think there's much karma in insulting somebody doing a fairly nasty and low-paid job. And anyway, I've got better hobbies than that.
Well, if you understand the concept of Karma then for you to reply in an insulting way to someone has intentionally and knowingly cold-called you IS karma for them.

As far as I am concerned, I do not give a flying rats ass how lowly paid and miserable they are. They know full well what they are doing, and know that 99 times out of 100 their calls are unsolicited and unwanted. They know they are disturbing and bothering people, so why should you have any sympathy for these schmucks? Unless you're the fluffy BS type of course.

That makes them fair game, and I will happily spend one small minute of my day cheering myself up by having a laugh at them, instead of simply getting annoyed and hanging up.
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  #34  
Old 30.08.2013, 10:07
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Re: Dealing with financial services "cold callers"

Recent news. Enjoy!

Prison jobs always cause controversy
"The Sun, and, of course, Labour MP Keith Vaz are outraged that prisoners in the West Midlands are cold-calling home-owners to sell insurance."

Hello madam, I’m a burglar. Do you have any valuables? Insurance call centres set up in prisons
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  #35  
Old 30.08.2013, 10:09
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Re: Dealing with financial services "cold callers"

Well my thread titled "Thread deleted: "Beware Financial Advisors on the Prowl!"" has now also been deleted. I guess the lawyers from the company that must not be named have been hassling The Local again, which gives us an indication that it takes them a couple of days to react and pull a thread...

For anyone interested, I have a copy of Starshollow's post from that thread giving advice about what to do if you are contacted by them.

We really need to do everything we can to get these bastards kicked out of Switzerland for good.
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  #36  
Old 30.08.2013, 10:13
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Re: Dealing with financial services "cold callers"

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Well my thread titled "Thread deleted: "Beware Financial Advisors on the Prowl!"" has now also been deleted. I guess the lawyers from the company that must not be named have been hassling The Local again, which gives us an indication that it takes them a couple of days to react and pull a thread...

For anyone interested, I have a copy of Starshollow's post from that thread giving advice about what to do if you are contacted by them.

We really need to do everything we can to get these bastards kicked out of Switzerland for good.
They (whomever they might be ) can't have much confidence in their product if they send the lawyers in to remove the slightest negativity posted by their target market.

Improve the product, don't kill the criticism. FFS.
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  #37  
Old 30.08.2013, 10:16
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Re: Dealing with financial services "cold callers"

You can hardly be sued simply for mentioning their name (without slandering), and I would wager that in Switzerland any litigation The Vier tried for being mentioned simpy as a result of them cold-calling (which is factually accurate) would result in them spending money and losing. They are just hoping that the threat of legal action will bully people into putting their head down. And it seems its working.
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  #38  
Old 30.08.2013, 10:21
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Re: Dealing with financial services "cold callers"

Richdog please can you edit your post to remove their name. We all know that if we ran The Local we would tell the lawyers to F... Off, but the current owners clearly do not wish to take a stand as they risk having to spend money on their own lawyers on something where they simply don't seem to care. It would be annoying if we lose this thread too...
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  #39  
Old 30.08.2013, 10:25
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Re: Dealing with financial services "cold callers"

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I had a call tonight about insurance... first ever cold call. Let them rattle on appeared interested lots of ok, right, oh ok, sounds good etc then asked him if he likes wearing womens underwear. . Instant silence ..... what ? was reply.
Asked him a few more questions and got told to f**k off then they hung up.
You should complain...
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  #40  
Old 30.08.2013, 10:25
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Re: Dealing with financial services "cold callers"

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But what if they call you everyday despite you telling them to take you off their lists?
And you've informed the teleco authority that you wish to have no cold calls?
And yet they still persist?

I consider that harassment and they don't deserve pleasantries.
I appreciate that, but the person making the call isn't the one who decided on your number - the call was just handed to them by a computer. It makes no sense to abuse that person individually; they're really just as much a victim as you are.
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