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Old 25.02.2014, 09:21
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UBS sent me new Maestro card with the PIN but I'm not at home

Hey

I am travelling abroad, but recently my roommate told me that 2 letters were sent to our address by UBS, one is my new Maestro card and the other is the PIN. I did not order a new card and I really didnt know what happened I trust my roommate, but I think it would be very dangerous to leave the new card and the PIN not on hand Now I am very far away from CH, going back just to get them is not possible, and I dont think international post is that reliable Who have experienced this situation? Should I ask for blocking this card? Or should I talk with UBS to cancel this new card, which I did not order at all?????

I have the old card on hand, I dont know if I could still use it for cash withdrawal or something. There is no UBS branch here, so I have never tried...

Thanks a lot!!
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Old 25.02.2014, 09:27
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Re: UBS sent me new Maestro card with the PIN but I'm not at home

Normally the old card is deactivated as soon as you use the new one. So as long as you don't use the new one, you're fine with the one you have.

It's normal to get a new card a few weeks/months before the expiry date, and the bank doesn't inform you beforhand that it will be coming.

They send the PIN and the card in 'normal' letters, thus it is not obvious for an outsider what is inside, for security reasons.
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Old 25.02.2014, 12:04
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Re: UBS sent me new Maestro card with the PIN but I'm not at home

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Hey

I am travelling abroad, but recently my roommate told me that 2 letters were sent to our address by UBS, one is my new Maestro card and the other is the PIN. I did not order a new card and I really didnt know what happened I trust my roommate, but I think it would be very dangerous to leave the new card and the PIN not on hand Now I am very far away from CH, going back just to get them is not possible, and I dont think international post is that reliable Who have experienced this situation? Should I ask for blocking this card? Or should I talk with UBS to cancel this new card, which I did not order at all?????

I have the old card on hand, I dont know if I could still use it for cash withdrawal or something. There is no UBS branch here, so I have never tried...

Thanks a lot!!
There is usually a phone number on the back of your card (I assume you have the old one) that you can call.

I would explain your situation to the bank (where you currently are) and just request a temporary block on the new card.
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Old 25.02.2014, 12:09
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Re: UBS sent me new Maestro card with the PIN but I'm not at home

What's your address? I'll go and collect them for you until your safe return...
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Old 25.02.2014, 14:47
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Re: UBS sent me new Maestro card with the PIN but I'm not at home

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Normally the old card is deactivated as soon as you use the new one. So as long as you don't use the new one, you're fine with the one you have.

It's normal to get a new card a few weeks/months before the expiry date, and the bank doesn't inform you beforhand that it will be coming.

They send the PIN and the card in 'normal' letters, thus it is not obvious for an outsider what is inside, for security reasons.
UBS did this to me as well, with my credit card, and cancelled my old card immediately (I found out when trying to purchase something in a shop-the salesperson was instructed to call UBS and confiscate my card!)

In my case, they replaced my card because my husband (we don't share an account or a last name but do share an address) wanted to cancel his. How they confused the two of us remains a mystery to me.

If this happened to you, you'll either need to get your hands on the new card and pin ASAP or block it. If you cancel it, you'll just get another new one in the mail.
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Last edited by swiss_in_training; 25.02.2014 at 19:47.
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Old 25.02.2014, 18:29
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Re: UBS sent me new Maestro card with the PIN but I'm not at home

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UBS did this to me as well, with my credit card, and cancelled my old card immediately (I found out when trying to purchase something in a shop-the salesperson was instructed to call UBS and confiscate my card!)
UBS may be nice if you use them to park a few million [insert any currency other than USD]. For the ordinary John Doe, they seem to be [insert word for excrement in solid form], in my experience anyway.

When my Dad died, they canceled his card instead of mine despite different given names. They sent the wrong terms of business for a new account, and it took them three months to send the right ones. They sent the PIN for a new card to my US address as demanded but the card to my Swiss address while I was waiting for the card in the USA. That happened twice within two weeks. They sold the wrong shares despite accurate instructions in written form. They triple-charged expenses. They "forgot" to make payments but debited the account. Etc.. Etc.. Enough material for six episodes of a soap opera.
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Old 25.02.2014, 19:46
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Re: UBS sent me new Maestro card with the PIN but I'm not at home

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UBS may be nice if you use them to park a few million [insert any currency other than USD]. For the ordinary John Doe, they seem to be [insert word for excrement in solid form], in my experience anyway.

When my Dad died, they canceled his card instead of mine despite different given names. They sent the wrong terms of business for a new account, and it took them three months to send the right ones. They sent the PIN for a new card to my US address as demanded but the card to my Swiss address while I was waiting for the card in the USA. That happened twice within two weeks. They sold the wrong shares despite accurate instructions in written form. They triple-charged expenses. They "forgot" to make payments but debited the account. Etc.. Etc.. Enough material for six episodes of a soap opera.
Yes, I also wasn't impressed. I also forgot to say that my husband and i also don't share an account with UBS (because I am American and have my own salary), so it was particularly inexcusable that they did this- as far as UBS is concerned, we are merely roommates! When I called, furious that they had cancelled my card on my solo account without a call from me, there was no apology or explanation. They did at least waive their usual fee for replacement, though... I am definitely not a big fish!
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