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Old 16.10.2014, 13:11
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New PostFinance online banking interface

Oh, PostFinance, what have you done? Your old e-banking interface was straightforward and easy to use. But your new interface is rubbish. Sure, it looks very pretty, but it has all the hallmarks of being attacked by designers instead of real users.

As interesting as it is to know my total portfolio balance, or what percentage of my income I spend on residential expenses as a pretty pie chart, wouldn't it make more sense to show me my individual account balances on the first screen? Surely that must be one of the most common reasons someone logs onto their e-banking account?

Why do organizations insist on tinkering with something that isn't broken?

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Old 16.10.2014, 13:20
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Re: FAIL: New PostFinance online banking interface

UBS had a similar crap makeover.

Seems to be an increasing trend of Apple-isation: frippery over function.
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Old 16.10.2014, 13:22
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Re: FAIL: New PostFinance online banking interface

Have you noticed recently, lot of websites, OS; insist on adapting their entire GUI for tablets/touch screens!!!


This postfinance looks the same, they think they have to provide a fashionable interface or an usable one? (Don't ask for both )
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Old 16.10.2014, 14:44
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Re: FAIL: New PostFinance online banking interface

While it seems to give me more unnecessary information, I find it hard to find the basics now. I have sent them my views.
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Old 16.10.2014, 14:51
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Re: FAIL: New PostFinance online banking interface

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While it seems to give me more unnecessary information, I find it hard to find the basics now. I have sent them my views.
That was exactly my reaction. I don't use e-bills and the fancy pie-chart doesn't tell me anything I don't already know about how I spend my money. It takes up prime real estate on the front screen.

It takes another click to get to the 'Assets' page to see my account balances, and even then, it's not very easy to identify which account is which, as the balance is in huge figures while the account name and number is in tiny, undecipherable text (and truncated, just to make it more of a guessing game).

In general, I only want two things out of e-banking: to see my account balances and transactions ("do I have enough in this account to make an anticipated purchase?" "has my salary been properly paid into my account?" "has my wife been on a shopping spree?") and to make payments. Anything else is fluff for me.

It's an appallingly bad overhaul.
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Old 16.10.2014, 15:14
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Re: FAIL: New PostFinance online banking interface

I make regular payments to Credit Suisse for my Coop credit cards, and Post Finance lists them as "unknown type of payment".
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Old 16.10.2014, 15:22
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Re: FAIL: New PostFinance online banking interface

(whisper) I quite like it
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Old 16.10.2014, 15:24
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Re: FAIL: New PostFinance online banking interface

On the contrary, I found the old one crap and not very intuitive. The new one is more in line what I have in other banks.
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Old 16.10.2014, 20:11
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Re: FAIL: New PostFinance online banking interface

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While it seems to give me more unnecessary information, I find it hard to find the basics now. I have sent them my views.
Fully agree with you, whatever happened to the most frequent functions that the user needs being front and centre!
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Old 16.10.2014, 20:13
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Re: FAIL: New PostFinance online banking interface

Indeed, very unhappy with the new layout to such extent that I haven't logged on the PF since yesterday. Now, I keep my fingers crossed that the same architects won't redesign our EF. Only good thing about it that one can view CC and other accounts simultaneously.

Last edited by jacek; 16.10.2014 at 20:48.
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Old 16.10.2014, 20:35
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Re: FAIL: New PostFinance online banking interface

Ugh, the new look may be cleaner, but in terms of functionality it sucks, and is largely superficial, and by that I mean sure it guves you a shallow overview, but then it takes two clicks more to get to the good stuff than the old layout. For things like Ebills, sure you can pay them from the same screen, but you can't specify date etc unless you drill down into it.

I imagine this will be getting a lot of tweaks very shortly as user feedback starts to rumble in.
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Old 16.10.2014, 15:44
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Re: FAIL: New PostFinance online banking interface

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Oh, PostFinance, what have you done? Your old e-banking interface was straightforward and easy to use. But your new interface is rubbish. Sure, it looks very pretty, but it has all the hallmarks of being attacked by designers instead of real users.

As interesting as it is to know my total portfolio balance, or what percentage of my income I spend on residential expenses as a pretty pie chart, wouldn't it make more sense to show me my individual account balances on the first screen? Surely that must be one of the most common reasons someone logs onto their e-banking account?

Why do organizations insist on tinkering with something that isn't broken?


I absolutely agree, not only is it less straight forward, I personally find it to be really ugly, retro brown, yellow, orange and green, together with modern blue and red, are not at all appealing , have to say it looks like spew to me .
Maybe there are some functions that are there that weren't before, but as I didn't need/want them before, I can't say there has been any improvement, on the contrary in fact.
Indeed, "If it ain't broke, don't fix it".
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Old 16.10.2014, 15:58
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Re: FAIL: New PostFinance online banking interface

I like it. There are a lot of screwups made in the move to a flat, responsive site (that "designed by an untidy teenager with bad eyesight" look) but this one is quite restrained and intuitive. And, lets face it, the old one was really a bit of a mess; it's just that everybody was used to it.
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Old 16.10.2014, 16:02
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Re: FAIL: New PostFinance online banking interface

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Have you noticed recently, lot of websites, OS; insist on adapting their entire GUI for tablets/touch screens!!!


This postfinance looks the same, they think they have to provide a fashionable interface or an usable one? (Don't ask for both )
Yes, the FOM reworked their website a little while back and I have the same problem. Where I could find the info I want easily, now I have to search different pop-ups to find it.

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Now a somewhat more valid complaint - my bank(Kantonal Bank) reworked their system some months ago....and took away the English option. To have this, I would need to get(and pay for) a third party piece of software. Progress? I think not!
Well, as they've probably thrown all their American customers out why would they need English any more?
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Old 16.10.2014, 16:11
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Re: FAIL: New PostFinance online banking interface

I thanked the OP, went to look at it myself, decided I like the new design, and removed my thanks.

I'm so fickle.
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Old 16.10.2014, 16:19
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Re: FAIL: New PostFinance online banking interface

It's a little flashy, but the old design was so fugly that I don't mind. We'll be used to it within a week.
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Old 16.10.2014, 20:46
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Re: FAIL: New PostFinance online banking interface

Ah yes, I have spend this last week figuring out how the new site works. I lost overview with this new site as I don't seem able to find my future payments? and simply said I have not found the patience to explore it in depth . Have you noticed that the site takes ages to load? Or might this be UPC
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Old 16.10.2014, 22:17
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Re: FAIL: New PostFinance online banking interface

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...

Why do organizations insist on tinkering with something that isn't broken?

Indeed! Looks like all the numbers are fuzzy - what's the use of that!?!
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Old 16.10.2014, 22:22
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Re: FAIL: New PostFinance online banking interface

To be fair, I think it should be in "fail of the day" (or even month) by PF.
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Old 27.10.2014, 18:03
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Post Finance new look

in one word ... AWESOME

I'm not sure how new it is (since I haven't logged in for at least a month before today) .. but the new Post Finance online banking is just awesome!!

Clean, elegant interface. Intuitive.
does what it needs to do. no frills. I love it.

what does everyone else think???
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