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Old 15.12.2014, 10:49
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Vacation deposit not received; next steps?

OK, this might be a little pre-emptive and he's just not looking hard enough.
We booked a vaction in Saas Fee for next February and had to pay a deposit, which my wife did at the end of last month in the local post-office directly from our account. We just received an email from the owner saying he hadn't received the deposit and did we still want to keep the reservation. We still have the stamped payment stubs and I confirmed through ebanking that the money had indeed left our account. My wife went back to the Post today to confirm the details were all correct and that the money hadn't been refused due to incorrect bank details etc. The woman behind the counter even said it happens quite often and the recipient just isn't looking hard enough, or at the incorrect date.
However, if he continues to maintain he hasn't received the money, what would be our next course of action, a Betreibung?
Like I said, it might all be a big misunderstanding, but I like to be prepared.
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Old 15.12.2014, 10:52
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Re: Vacation deposit not received; next steps?

IŽd send a copy of your transfer with the payment details first and ask them to check again.
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Old 15.12.2014, 10:54
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Re: Vacation deposit not received; next steps?

You should be able to get a transaction number, that they can check in their account.
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Old 15.12.2014, 10:59
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Re: Vacation deposit not received; next steps?

Similar advice to everyone else. A copy of the date/time and name should easily solve it. It may also be that your bank name is different to what the person was expecting...but the transaction should have gone in 1-2 days if it was a postfinance-postfinance transaction.

Was the recipient's bank also postfinance?
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Old 15.12.2014, 10:59
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Re: Vacation deposit not received; next steps?

Sounds to me also as if he did not look hard enough - if it had not been accepted, you ought to have received it back in your account.

Suggest you scan the payment stubs and other proof and send it to him so that he can check again and also hold your reservation.

You could also call your bank and verify as well that it has indeed been transferred to the correct account.
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Old 15.12.2014, 11:19
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Re: Vacation deposit not received; next steps?

Quote:
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Similar advice to everyone else. A copy of the date/time and name should easily solve it. It may also be that your bank name is different to what the person was expecting...but the transaction should have gone in 1-2 days if it was a postfinance-postfinance transaction.

Was the recipient's bank also postfinance?
No, UBS

Quote:
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Sounds to me also as if he did not look hard enough - if it had not been accepted, you ought to have received it back in your account.

Suggest you scan the payment stubs and other proof and send it to him so that he can check again and also hold your reservation.

You could also call your bank and verify as well that it has indeed been transferred to the correct account.
My wife sent him a photo of the stamped stub already. He still maintains he hasn't received it.
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Old 15.12.2014, 11:22
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Re: Vacation deposit not received; next steps?

In principle you can ask your bank to confirm that they have sent the funds to that bank account. IŽd assume though that that will cost quite a bit.

Maybe a phone call to your bank and see if they have any idea how you can get a confirmation of the transfer?
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