Hello,

We have had someone fraudulently use our amazon account and although we can contact the bank and amazon is there any way they can track who placed the order by tracing the IP address?
Can i report it to this swiss police or leave it to the UK banking and Uk authorities to chase as both are from UK accounts?

Thanks

Amazon would be best placed to trace the fraud. Also given IP addresses are easily falsified there is a good chance the address could be anywhere

The use of a VPN, would give a false IP address.
Agree with contacting Amazon ASAP.

Tracing the fraud is not your problem.

Change your password for Amazon and remove all credit cards from the account. Where else have you used the email address and password? Because someone else has them.

Report the transactions to Amazon and your credit card provider. NOW!

I don´t understand how an Amazon account can be fraudulently used?

At least on amazon.de, whenever you enter a new delivery address, you have to re-enter your payment details. At first I didn´t understand why, but suddenly it made perfect sense: If someone "just" manages to steal your password, they would only be able to order items to your pre-saved delivery addresses.

Only way out for the thief would be to order to your address and snatch the package from the mailbox when it´s delivered. Wouldn´t that be a bit risky?

Anyway - could you specify a bit more what happened, so no-one has to fall for the same thing?

Whatever happened: Report to amazon and credit card company ASAP, I´d say.

...but it will quickly become your problem if you don't do what Sean Connery says.

It's the same on Amazon UK and FR; so if this person has ordered books or other goods there should be a delivery address listed that's nothing to do with you, although presumably there won't be one if they've been buying Kindle books.

Do as Sean Connery says and change your password, remove your card details, asap.
Then contact Amazon and let them deal with it, I'm sure they'll know how to handle it as you won't be the first this has happened to.

I had two fraudulent transaction through "Amazon". The first month they charged $7. When I didn't notice that the next month they charged almost $50 and that one I did notice.

The charges were for "Kindle" purchases. So no physical address needed.

I wrote "Amazon" in quotes at it turned out it wasn't Amazon at all and it didn't go through my Amazon account. It was someone using that name.

Quite sneaky as we don't always notice small payments.

I have just noticed my credit card has a debit entry to Amazon on 14.01.2015 for 12 months Prime membership of £79 (Fr 126.60 @ rate Fr 1.5788 to £1 )

I have immediately cancelled the membership, & Amazon computer says I will be refunded £79. (I will make sure I get the full Fr 126.60)

To Loulabelle: Is this perhaps the same fraud that you have experienced?

It was already reported. We then discovered we may know who did it but wanted to have the Information on hand if it was u fact someone else. Amazon have already started chasing And so its out if our hands. Hopefully can. E sorted privately, but still a very sad thing to have happened.