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  #41  
Old 01.02.2015, 15:24
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Re: CH banking is awful

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Lack of faster payments is complete different beast, pay today and see the payment go through whenever it feels like it. Maybe later today, maybe tomorrow
You do realise that each of your online transactions is lovingly carried out by a little wizened old elf wearing a neat green three-piece suit? The Swiss Clearing Elves read each online request and sort them and match them to the right destination account with nary a mistake.

Sometimes they take a lunch-break, and then then they go and doze under a toadstool for an hour or so. The park near us is littered with them on warm summer afternoons. That's when there may be a slight delay with your payments. But when it gets busy, or when it's cold outside, the Clearing Elves manage with just a slice of elf-bread and a pickled acorn. That's when payments go through more quickly - sometimes even on the same day.
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  #42  
Old 01.02.2015, 15:42
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Re: CH banking is awful

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Standing order instead of direct debit is the way to go
Yeah but with payslips that have the reference number changed from month to month it's a no-go

Also happy UBS customer here, no probs
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  #43  
Old 01.02.2015, 15:48
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Re: CH banking is awful

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Yeah but with payslips that have the reference number changed from month to month it's a no-go

Also happy UBS customer here, no probs
Standing orders are also useless for paying regular bills with varying amounts, such as credit cards.
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  #44  
Old 01.02.2015, 15:51
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Re: CH banking is awful

I wish people knew the difference between different things before giving bad advice.

The major difference between a SO and a DD is that one requires time, manual effort and is error-prone while the other requires nothing from my side.

Why would I ever pick a SO for my bills?

I see no reason why everyone shouldn't be able to setup DDs online themselves without any bank related actions.
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  #45  
Old 01.02.2015, 16:25
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Re: CH banking is awful

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Yeah but with payslips that have the reference number changed from month to month it's a no-go.
That's what I thought, but I discovered that you can just the same reference number again and again. Never had any problems doing this. In one instance, I'm still making monthly payments using a reference which was issued more than four years ago, so I've used the same reference number at least 50 times. Easy.
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  #46  
Old 01.02.2015, 18:32
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Re: CH banking is awful

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That's what I thought, but I discovered that you can just the same reference number again and again. Never had any problems doing this. In one instance, I'm still making monthly payments using a reference which was issued more than four years ago, so I've used the same reference number at least 50 times. Easy.
I did this with paying car tax etc. Little did I know that the last bill I paid to SCAN in neuchatel was for my wife's driving licence swap.

So using the same reference as that I paid my car tax. Got a letter a few months later saying the police were going to take my plates away because I hadn't paid my car tax, when the money was sitting in my wife's account at SCAN!

Last edited by porsch1909; 02.02.2015 at 11:13. Reason: grammar
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  #47  
Old 01.02.2015, 18:49
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Re: CH banking is awful

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I did this with paying car tax etc. Little did I know that the last bill I paid to SCAN in neuchatel was for my wife's driving licence swap.

So using the same reference as that I paid my car tax. Got a letter a few months later saying the police were going to take my plates away because I hadn't paid my car tax, when the money was sitting in my wives account at SCAN!
I wouldn't advocate using the wrong reference. But to re-use a correct reference seems to be fine.
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  #48  
Old 01.02.2015, 18:50
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Re: CH banking is awful

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I did this with paying car tax etc. Little did I know that the last bill I paid to SCAN in neuchatel was for my wife's driving licence swap.

So using the same reference as that I paid my car tax. Got a letter a few months later saying the police were going to take my plates away because I hadn't paid my car tax, when the money was sitting in my wives account at SCAN!
How many wives have you got?
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  #49  
Old 01.02.2015, 19:07
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Re: CH banking is awful

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You do realise that each of your online transactions is lovingly carried out by a little wizened old elf wearing a neat green three-piece suit? The Swiss Clearing Elves read each online request and sort them and match them to the right destination account with nary a mistake.
Well thanks for that, I never realised that Switzerland had a "National 'Elf Service"

Many people don't realise that almost all the transactions by the banks go over the Post Finance main frame computers. Also there is a Swisscom server monitoring your credit card expenditure: if there are 2 activities on different continents the Swisscom server flags it up as suspect. Please don't let UBS take all the credit!
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  #50  
Old 01.02.2015, 19:12
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Re: CH banking is awful

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Well thanks for that, I never realised that Switzerland had a "National 'Elf Service"
GROOAANN!!

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Also there is a Swisscom server monitoring your credit card expenditure: if there are 2 activities on different continents the Swisscom server flags it up as suspect.
That's useful to know. I must remember not to use my credit card when I'm on VPN.
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  #51  
Old 01.02.2015, 23:43
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Re: CH banking is awful

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Many people don't realise that almost all the transactions by the banks go over the Post Finance main frame computers. Also there is a Swisscom server monitoring your credit card expenditure: if there are 2 activities on different continents the Swisscom server flags it up as suspect. Please don't let UBS take all the credit!
Most finance companies these days use plausibility tests of the kind you describe, be they CC, DD(Lastschrift), debit, or whatever.

The rest: BS. Utter BS in fact. For some accurate info you may want to start with the SNB (yes, our central bank) and what they say about SIC and SIX Group.

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I also don't see the need why I need to sign and send a direct debit form to UBS to setup a new direct debit. Why not let me do it online with no hassle?
Maybeeee ... to prevent exactly the kind of problems your initial post mentions?

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It all leaves a lot to be desired compared to UK level of services.
It's a different country. Time for you to get over it.

Last edited by Urs Max; 02.02.2015 at 00:02.
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  #52  
Old 02.02.2015, 10:03
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Re: CH banking is awful

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Personally I love UBS... especially the spending tracker tool.
what cracks me up that when you see the huge ads for it at paradeplatz for example, you'd think UBS invented it. we had that in nz about ten years ago .
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  #53  
Old 02.02.2015, 12:03
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Re: CH banking is awful

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It's a different country. Time for you to get over it.
... and Troublawesome didn't even add that in the UK basic banking services usually come without the monthly charges levelled here...

To give the retail side of the UK banks credit (no pun intended), access to your money in a UK current account has become vastly more accessible in the last 6-7 years. 24 hour access by phone / internet / apps etc with the ability to move money instantly is great. There's no particular reason why Swiss consumers should settle for a slower service simply because they're in Switzerland. There's no cultural necessity blocking the improvement of retail banking services here to give customers the ability to transfer their money instantly.
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  #54  
Old 02.02.2015, 12:14
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Re: CH banking is awful

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I wouldn't advocate using the wrong reference. But to re-use a correct reference seems to be fine.
I have used the same reference number for my health insurance for the last 3 years - no problem at all.

In fact all regular payments I make are done using SO - increased flexibility if there is an account change.

In terms of credit card - why have a DD? I have a number of accounts which are "fed" each month from the central account - some months the credit card is battered and the bill paid from the "savings for irregular things account", sometimes the bill is paid from the "normal outgoings" account. A DD would mean logging in to do a transfer back from the "savings for irregular things acccount" to the "normal outgoings account" prior to the DD executing. If I have to do that - it is far easier for me to make the payment from a template myself.
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Old 02.02.2015, 14:36
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Re: CH banking is awful

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I wish people knew the difference between different things before giving bad advice.

The major difference between a SO and a DD is that one requires time, manual effort and is error-prone while the other requires nothing from my side.

Why would I ever pick a SO for my bills?

I see no reason why everyone shouldn't be able to setup DDs online themselves without any bank related actions.
Regarding advice on this forum, bear in mind that "beggars cannot be choosers".

Direct Debits may indeed require effort from you if they go wrong and you have to attempt to get a payment reversed out. This happened once to me, some time ago, long after I had cancelled a contract with Cablecom.

The process for setting up a Direct Debit is normally that you go to a supplier/contractor of yours (say a Health Insurance company) and you get a form from them which has a charging code. You give them your bank details and sign that you agree with their terms and conditions, then they send it directly to your bank. Your bank then accepts debits against your account which have your say Health Insurance companies charging code.

If you don't want all that hassle, use UBS's E-Billing. You choose from an on-line list, the companies you accept debits from. These land directly in you on-line Banking and you explicitly approve (or reject) them each time. You don't even have to type in a reference number.
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  #56  
Old 02.02.2015, 15:24
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Re: CH banking is awful

I've used the same reference number for our credit card bill for at least 7 years. I have a template stored, and make a payment when I need to. It's totally easy. I've also set up standing orders for regularly occurring charges - health insurance and rent.

I think banking here is quite easy and much better than in the US.

And I guess this is less about banking and more about purchase models, but even for online purchases, I really like that I can often pay cash via vorkasse. My credit card usage is way down.
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  #57  
Old 02.02.2015, 20:39
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Re: CH banking is awful

I just realized that it is not possible to pay for a rent apartment via credit cards (neither e-banking nor multimat). The only way is to pay via Maestro debit card.

I do not understand a reason.
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  #58  
Old 02.02.2015, 21:09
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Re: CH banking is awful

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... and Troublawesome didn't even add that in the UK basic banking services usually come without the monthly charges levelled here...
Which would mean people overpay. Move ahead and look for less expensive providers
I've always wondered why some expect for any provider to become more competitive when there's no pressure.

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There's no particular reason why Swiss consumers should settle for a slower service simply because they're in Switzerland.
Did you verify that claim? Or is it maybe born from ignorance?
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Old 02.02.2015, 21:30
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Re: CH banking is awful

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I've used the same reference number for our credit card bill for at least 7 years. I have a template stored, and make a payment when I need to. It's totally easy.
That's something but why not have the credit card available on the option Account Transfer? I can transfer from my current account to my savings, Fisca, rent surety accounts but not my credit cards. Why?

Why do I have to enter my 16-digit credit card, create templates and so on when this is obviously the simplest and most obvious that should be used?

In my UK accounts that's the default choice everywhere.

A lot of things don't make sense in their processes.
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Old 02.02.2015, 21:38
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Re: CH banking is awful

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That's something but why not have the credit card available on the option Account Transfer? I can transfer from my current account to my savings, Fisca, rent surety accounts but not my credit cards. Why?

Why do I have to enter my 16-digit credit card, create templates and so on when this is obviously the simplest and most obvious that should be used?

In my UK accounts that's the default choice everywhere.

A lot of things don't make sense in their processes.

Yes, this is my one complaint with our current system.
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