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Old 30.12.2015, 11:58
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Transfer from HSBC never arrived, sender not responding - what to do?

Hi
I'm supposed to receive a money transfer from HSBC Hong Kong. It's only a small sum, less than $300. According to the sender, he initiated the transfer back in April. He also sent me the payment advise (of which I have no reason to doubt the authenticity). However, the money never was credited to my account (I'm with Postfinance). Initially, the sender was responsive and tried to help me. He filed an investigation request, but apparently, HSBC is extremely slow to process such requests. Then, all of a sudden, he stopped replying. I've been trying to get in touch with HSBC myself, but as expected, they don't take any instructions from non-clients. Postfinance also refers me to the sending bank. What can I possibly do?
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Old 30.12.2015, 12:01
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Re: Transfer from HSBC never arrived, sender not responding - what to do?

Not a lot I don't think unless you somehow can persuade PostFinance to investigage on your behalf. If the sender won't respond and PF can't do anything you'll just have to write the loss off.
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