Go Back   English Forum Switzerland > Help & tips > Finance/banking/taxation  
Reply
 
Thread Tools Display Modes
  #1  
Old 01.01.2016, 10:19
Junior Member
 
Join Date: Jun 2013
Location: Zurich
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 24 Times in 11 Posts
indswiss has become a little unpopularindswiss has become a little unpopular
Postfinance account [card reader] not accessible from abroad

Hi friends,

I need your suggestion on one topic.
I have a postfinance account. I left Switzerland in May but my account is open, contains money and is used for tax payment, filing etc.

Now my card reader ran out of battery and I cant access my account any more. I know they wont ship it to India. I also checked online help that says card reader will stop working if the battery is replaced.

What should I do? I have friends in Zurich whom I can authorize so that Postfinance sends the new card reader to his address and I can collect from him while he travels to India next month. But not sure if they accept this option.

Please help

Indswiss
Reply With Quote
  #2  
Old 01.01.2016, 11:08
Mullhollander's Avatar
Forum Legend
 
Join Date: Dec 2012
Location: Aargau
Posts: 2,629
Groaned at 10 Times in 9 Posts
Thanked 3,713 Times in 1,627 Posts
Mullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond repute
Re: Postfinance account not accessible from abroad

Quote:
View Post
Hi friends,

I need your suggestion on one topic.
I have a postfinance account. I left Switzerland in May but my account is open, contains money and is used for tax payment, filing etc.

Now my card reader ran out of battery and I cant access my account any more. I know they wont ship it to India. I also checked online help that says card reader will stop working if the battery is replaced.

What should I do? I have friends in Zurich whom I can authorize so that Postfinance sends the new card reader to his address and I can collect from him while he travels to India next month. But not sure if they accept this option.
Please help
Indswiss
Since 2011 PostFinance card readers have a battery compartment so that the user can replace the battery as needed. Suggest you replace the battery:

http://www.pctipp.ch/news/sicherheit...enleser-55482/
Reply With Quote
The following 3 users would like to thank Mullhollander for this useful post:
  #3  
Old 01.01.2016, 11:27
mirfield's Avatar
Moddy Wellies
 
Join Date: Apr 2007
Location: North Yorkshire
Posts: 8,717
Groaned at 53 Times in 47 Posts
Thanked 9,886 Times in 3,634 Posts
mirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond reputemirfield has a reputation beyond repute
Re: Postfinance account not accessible from abroad

The card reader isn't specific to your account, so anyone who can get one from PF (probably just account holders, but perhaps any walk-in to a PF office) will be able to get one for you.
Reply With Quote
The following 4 users would like to thank mirfield for this useful post:
  #4  
Old 01.01.2016, 12:03
Mullhollander's Avatar
Forum Legend
 
Join Date: Dec 2012
Location: Aargau
Posts: 2,629
Groaned at 10 Times in 9 Posts
Thanked 3,713 Times in 1,627 Posts
Mullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond repute
Re: Postfinance account not accessible from abroad

Indeed, the SwissFinance on-line application for a new card reader will only accept orders from surrounding countries:

https://www.postfinance.ch/en/cust/efin/idpcd.html

For your use, this link is to the "Change of Address" form so that you can notify PostFinance of your new address in India:

https://www.postfinance.ch/binp/post...iv_form_en.pdf
Reply With Quote
This user would like to thank Mullhollander for this useful post:
  #5  
Old 01.01.2016, 18:44
Junior Member
 
Join Date: Jun 2013
Location: Zurich
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 24 Times in 11 Posts
indswiss has become a little unpopularindswiss has become a little unpopular
Re: Postfinance account not accessible from abroad

Quote:
View Post
The card reader isn't specific to your account, so anyone who can get one from PF (probably just account holders, but perhaps any walk-in to a PF office) will be able to get one for you.
Thank you, I didnt know that. I had another old device from Post finance that I tried, but it showed "wrong card". So, thought this is always specific to an account and a card.

In that case, my friends who have account in PF can easily get one for me. Great !
Reply With Quote
  #6  
Old 02.01.2016, 05:34
Junior Member
 
Join Date: Jun 2013
Location: Zurich
Posts: 37
Groaned at 0 Times in 0 Posts
Thanked 24 Times in 11 Posts
indswiss has become a little unpopularindswiss has become a little unpopular
Re: Postfinance account not accessible from abroad

Quote:
View Post
Since 2011 PostFinance card readers have a battery compartment so that the user can replace the battery as needed. Suggest you replace the battery:

http://www.pctipp.ch/news/sicherheit...enleser-55482/
Didnt know about this either. Yes, I saw there is a compartment for the battery. Not sure which battery will work, but that I will find out.
Thank you for your help !
Reply With Quote
  #7  
Old 02.01.2016, 09:29
Forum Veteran
 
Join Date: Sep 2012
Location: ZH
Posts: 716
Groaned at 5 Times in 5 Posts
Thanked 648 Times in 338 Posts
daffy99 has an excellent reputationdaffy99 has an excellent reputationdaffy99 has an excellent reputationdaffy99 has an excellent reputation
Re: Postfinance account not accessible from abroad

In addition to fixing the yellow abomination, consider enabling MobileID access to your account.

This is radically more convenient, although it requires a SIM card which is MobileID-capable (Swisscom), something that you might (no longer) have.

This would then be your backup path for account access. This access path works as long as you have a mobile signal (also in India).
Reply With Quote
  #8  
Old 02.01.2016, 11:56
Mullhollander's Avatar
Forum Legend
 
Join Date: Dec 2012
Location: Aargau
Posts: 2,629
Groaned at 10 Times in 9 Posts
Thanked 3,713 Times in 1,627 Posts
Mullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond reputeMullhollander has a reputation beyond repute
Re: Postfinance account not accessible from abroad

Quote:
View Post
Didnt know about this either. Yes, I saw there is a compartment for the battery. Not sure which battery will work, but that I will find out.
Thank you for your help !
Let me help you with that:

Battery: 2 x CR 2032 3V (Panasonic)
Reply With Quote
  #9  
Old 04.01.2016, 01:16
Senior Member
 
Join Date: Apr 2015
Location: Port-Valais (was SFO)
Posts: 446
Groaned at 5 Times in 3 Posts
Thanked 326 Times in 181 Posts
Caryl has a reputation beyond reputeCaryl has a reputation beyond reputeCaryl has a reputation beyond reputeCaryl has a reputation beyond repute
Re: Postfinance account [card reader] not accessible from abroad

It does seem that all Chip Authentication Programme readers are compatible: https://en.wikipedia.org/wiki/Chip_A...cation_Program



Certainly all UK readers are interchangeable. But as someone else suggested, I had our Swiss cantonal bank switch from a matrix confirmation system to an SMS code sent to my NATEL mobile. None of our Swiss banks offered us a card reader; in fact not all issued us cards of any kind. Credit Suisse issued us an RSA SecurID, a little bit less handy. They replaced it once, when all SecurID gizmos were compromised and recalled, and sent the replacement overseas.

For what it's worth, a Barclays branch replaced the battery in our PINsentry reader (they were out of stock couldn't replace the reader).

An alternative for some banks is a mobile phone app that replaces the card reader, issuing a similar 6-digit code.
Reply With Quote
  #10  
Old 14.01.2016, 19:22
Member
 
Join Date: Nov 2013
Location: Luzern
Posts: 100
Groaned at 6 Times in 4 Posts
Thanked 11 Times in 10 Posts
seph has no particular reputation at present
Re: Postfinance account [card reader] not accessible from abroad

indswiss, what are you going to do when the card expires? I mean, they probably still have your swiss adress, right?
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Can I open a bank account from abroad? swissbnk Finance/banking/taxation 13 09.09.2015 11:23
Buying a travel card from abroad c0nn0t Transportation/driving 0 10.07.2014 12:23
Postfinance E-Finance yellow digipass card reader gizmo jrm Finance/banking/taxation 22 12.10.2012 17:07
US iTunes Store account accessible from CH? zufimufi TV/internet/telephone 15 18.05.2010 10:48
PostFinance will not give you a credit card with just via confirmation letter Jaro Finance/banking/taxation 8 13.06.2008 18:08


All times are GMT +2. The time now is 14:19.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0