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-   -   Mwst and admin fee on parcels. (https://www.englishforum.ch/finance-banking-taxation/276977-mwst-admin-fee-parcels.html)

coolg 14.11.2017 11:43

Mwst and admin fee on parcels.
 
Hey all, I would like to take your views on two issues.

1. I live in Switzerland. My sister located outside Switzerland (in India) ordered eyeglasses for me. The company sent the glasses through DHL and I picked them up from a pick up point. I didnt know what i have received, until after opening it. Now, few days after it, I have received a bill from DHL for CHF 27.30 (MWST 5.30 CHF + provision pour avance de fonds (provision for cash advance) 3 CHF + frais de gestation de compte (account gestation fees)19 CHF). The value of package is 66 CHF.

Now, what to do regarding this bill. MWST is fine and I am ready to pay it , but what about these extra 22 CHF. If i have known there are extra charges, I might not have taken the package. I am ready to send back the package, if its still an option. Also, since i had not ordered from DHL, how can they ask me to pay for it.


2. I order a jacket from a seller on amazon.co.uk . Package plus posting is GBP 23.81 equivalent to CHF 31. Now , I have got a letter from die post , asking for a copy of bill. I guess either the seller forgot to attach the bill or they believe GBP 23.81 is too low a value for jacket. What should i do in such a case. I do not want to pay any extra fee. Please guide.

Regards
Gaurav

Sbrinz 14.11.2017 11:50

Re: Mwst and admin fee on parcels.
 
If you could first search the forum, you will see this is a well covered subject!

MWST on my own stuff? duvenhage Finance/banking/taxation 21 17.01.2017 22:56 Advice to all people on shipping parcels to Swiss Jaya Finance/banking/taxation 6 11.05.2015 14:32 How to avoid VAT charges on parcels from overseas? Kiwinumber1 Finance/banking/taxation 16 26.07.2010 16:48 Pay MWST twice on the same item? Rads85 Other/general 3 11.02.2010 09:34 Opened parcels and privacy Phos Daily life 35 09.11.2007 17:58

https://www.englishforum.ch/daily-li...l-morning.html

aSwissInTheUS 14.11.2017 11:56

Re: Mwst and admin fee on parcels.
 
1. Seems to be correct.

2. Send the requested statement. You may have to pay a fee because seller was not able to declare package correctly and aditional investigation had to be done.


https://www.englishforum.ch/complain...purchases.html
https://www.englishforum.ch/daily-li...port-duty.html

coolg 14.11.2017 12:06

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by aSwissInTheUS (Post 2873703)
1. Seems to be correct.

2. Send the requested statement. You may have to pay a fee because seller was not able to declare package correctly and aditional investigation had to be done.


https://www.englishforum.ch/complain...purchases.html
https://www.englishforum.ch/daily-li...port-duty.html

Can i ask them to send the package back. Will there be any fee in that case.

EdwinNL 14.11.2017 14:06

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by coolg (Post 2873708)
Can i ask them to send the package back. Will there be any fee in that case.

You always can ask them and they will say no and you still have to pay.

These are general rules that you yourself need to be aware of, saying "I did not know" does not work. If you import goods you need to look for how to do this and this info is very easily to be found, if you did not do this then you can only blame yourself.

So pay the bill, and send them the copy of the bill and pay a second bill if needed for the second package.

AbFab 14.11.2017 14:11

Re: Mwst and admin fee on parcels.
 
You’re buying glasses at CHF66 and complaining about a handling fee and whether to return them...

st2lemans 14.11.2017 14:16

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by EdwinNL (Post 2873787)
You always can ask them and they will say no and you still have to pay.

Wrong (on #2, true for #1). :rolleyes:

You don't accept the package, they will send it back (or destroy it), and there is nothing to pay. ;)

Tom

meloncollie 14.11.2017 14:17

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by AbFab (Post 2873791)
You’re buying glasses at CHF66 and complaining about a handling fee and whether to return them...

This is a good point, coolg.

Do you need prescription specs, and if so, do these glasses work well for you?

The price of specs from a Swiss supplier is eye-watering. Literally.

(Back when I had a simple prescription I was thrilled any time I was able to get specs under CHF 400. That's bog standard specs with the cheapest frame, none of the bells and whistles lile thin lenses, non-reflective treatment, etc. Nowadays with a complicated prescription I am happy when the specs come in under a couple grand...:eek: )

If these work you'd likely be better off keeping them, even with the admin fee included in the price.

EdwinNL 14.11.2017 14:20

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by st2lemans (Post 2873795)
Wrong. :rolleyes:

You don't accept the package, they will send it back (or destroy it), and there is nothing to pay. ;)

Tom

Ah, I thought of the first package..

/me grabs a coffee...

(And well if they destroy the package, OP still has to pay for the jacket itself..)

Chuff 14.11.2017 14:28

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by coolg (Post 2873708)
Can i ask them to send the package back. Will there be any fee in that case.

1) Nothing you can do about DHL, they are basically a bunch of thieves. never order anything where they are the courier.

2) Yes, you can usually refuse to accept the package and it will be returned to sender. I have done this before on disproportionate postage fees. However in your case they are just asking for a copy of the receipt for an item that you know is below the tax threshold, so why not send it to them?

st2lemans 14.11.2017 14:44

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Chuff (Post 2873805)
1) Nothing you can do about DHL, they are basically a bunch of thieves. never order anything where they are the courier.

Bullshit.

Tom

coolg 14.11.2017 15:00

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by AbFab (Post 2873791)
You’re buying glasses at CHF66 and complaining about a handling fee and whether to return them...

Because, currently I have no immediate need of the glasses. Its lying unused.

coolg 14.11.2017 15:06

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by meloncollie (Post 2873796)
This is a good point, coolg.

Do you need prescription specs, and if so, do these glasses work well for you?

The price of specs from a Swiss supplier is eye-watering. Literally.

(Back when I had a simple prescription I was thrilled any time I was able to get specs under CHF 400. That's bog standard specs with the cheapest frame, none of the bells and whistles lile thin lenses, non-reflective treatment, etc. Nowadays with a complicated prescription I am happy when the specs come in under a couple grand...:eek: )

If these work you'd likely be better off keeping them, even with the admin fee included in the price.

Yes. I need the spects and are using them. So, the new pair is an extra one. The new one is a branded one and is thin, anti glare , blue cut etc. Therefore, is really costly as per Indian Standards.

coolg 14.11.2017 15:10

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Chuff (Post 2873805)
1) Nothing you can do about DHL, they are basically a bunch of thieves. never order anything where they are the courier.

2) Yes, you can usually refuse to accept the package and it will be returned to sender. I have done this before on disproportionate postage fees. However in your case they are just asking for a copy of the receipt for an item that you know is below the tax threshold, so why not send it to them?

What I am actually is worried about different kinds of different fees they can charge. What i have searched, they may charge storage fee and research (for the bill) fee.

roegner 14.11.2017 15:13

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by coolg (Post 2873836)
What I am actually is worried about different kinds of different fees they can charge. What i have searched, they may charge storage fee and research (for the bill) fee.

So? Find the invoice, scan it and send it to them.
If I order something online they most of the time email me the invoice

Chuff 14.11.2017 15:23

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by coolg (Post 2873836)
What I am actually is worried about different kinds of different fees they can charge. What i have searched, they may charge storage fee and research (for the bill) fee.

Just refuse the parcel then.

NotAllThere 14.11.2017 17:20

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by st2lemans (Post 2873815)
Bullshit.

Tom

However, if DHL are the couriers for online goods, I buy elsewhere. I've had grief from them too many times - incorrectly declared goods. Charging admin fee twice for the same parcel, taking months to fix their errors...

st2lemans 14.11.2017 18:38

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by NotAllThere (Post 2873902)
However, if DHL are the couriers for online goods, I buy elsewhere. I've had grief from them too many times - incorrectly declared goods. Charging admin fee twice for the same parcel, taking months to fix their errors...

It used to be like that, but now they have all-included shipping, and that works just fine.

Tom

Carlos R 06.02.2018 07:35

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by st2lemans (Post 2873928)
It used to beis still like that, but now they have all-included shipping, and that works just fine they still try it on.

Tom

2 weeks ago: Postage and goods value 57CHF... DHL man: “here’s the bill for ~30 CHF”. Refused item, spoke to company I bought goods from. 30 min later get a call from DHL saying they’ll waive the fees. Wankers.

Chuff 06.02.2018 08:06

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by st2lemans (Post 2873928)
now they have all-included shipping, and that works just fine.

Tom

Since when? That is official policy?

st2lemans 06.02.2018 10:00

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Chuff (Post 2907385)
Since when? That is official policy?

A year or more, BUT it's optional for the seller to offer this service, i.e. it exists alongside the normal service.

Tom

Belgianmum 06.02.2018 10:02

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by st2lemans (Post 2873928)
It used to be like that, but now they have all-included shipping, and that works just fine.

Tom

Only from certain sellers and even then they still try it on.

They are the absolute pits and I try to avoid buying from places who only offer shipping via DHL wherever possible.

Alice K 27.06.2019 14:51

Re: Mwst and admin fee on parcels.
 
I'd like to ask a similar question. I received a gift delivered by DHL :mad:
The guy delivering was on his phone the whole time, gave me the electronic thing to mark, which I did - though I doubt you could discern it, I thought I was signing to confirm delivery. No mention of any charges or anything at all.
A week or so later I receive a bill for MWSt and an admin fee.
I wrote to DHL asking why they are charging me as I am not their customer.
I wonder if anyone can help me understand if this is legal? I don't think it is ethical. Can they really charge anything they want without warning me?
Thanks

Guest 27.06.2019 14:57

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Alice K (Post 3079210)
I'd like to ask a similar question. I received a gift delivered by DHL :mad:
The guy delivering was on his phone the whole time, gave me the electronic thing to mark, which I did - though I doubt you could discern it, I thought I was signing to confirm delivery. No mention of any charges or anything at all.
A week or so later I receive a bill for MWSt and an admin fee.
I wrote to DHL asking why they are charging me as I am not their customer.
I wonder if anyone can help me understand if this is legal? I don't think it is ethical. Can they really charge anything they want without warning me?
Thanks

What was the package worth? If it's over a certain value you have to pay tax on it and DHL can charge whatever admin fee they like. Shitty, but all perfectly legal.

EdwinNL 27.06.2019 15:03

Re: Mwst and admin fee on parcels.
 
Quote:

What was the package worth? If it's over a certain value you have to pay tax on it and DHL can charge whatever admin fee they like. Shitty, but all perfectly legal.
Value is one thing, if they have to open the package to determine the value they can also charge for that, even if the value is 0,50 Chf.

Next time ask what you are signing for instead of assuming it will al be fine. And yes you'll have to pay.

Guest 27.06.2019 15:16

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Alice K (Post 3079210)
I'd like to ask a similar question. I received a gift delivered by DHL :mad:
The guy delivering was on his phone the whole time, gave me the electronic thing to mark, which I did - though I doubt you could discern it, I thought I was signing to confirm delivery. No mention of any charges or anything at all.
A week or so later I receive a bill for MWSt and an admin fee.
I wrote to DHL asking why they are charging me as I am not their customer.
I wonder if anyone can help me understand if this is legal? I don't think it is ethical. Can they really charge anything they want without warning me?
Thanks


If you didn't read what you were signing is that the fault of DHL or of you ?


You are the receiver it is your responsibilty to pay if no other arangements have been made.


If the gift giver thought to increase the value, just in case the parcel got lost, then he didn't do you any favour as you went over the threshold for customs duties.

Guest 27.06.2019 15:17

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by EdwinNL (Post 3079215)
Value is one thing, if they have to open the package to determine the value they can also charge for that, even if the value is 0,50 Chf.

That's the "admin fee" ;)

They normally don't open it if there is an invoice accompanying the airway bill, and the invoice shows a bona fide amount for the contents.

A UK contact of ours sent our office an item marked down as £3.50 to presumably help us avoid tax :confused: but Fedex didn't accept it as the goods were obviously closer to a more realistic 100 quid.

Quote:

Originally Posted by EdwinNL (Post 3079215)
Next time ask what you are signing for instead of assuming it will al be fine. And yes you'll have to pay.

It's unlikely the DHL bloke has a clue what the breakdown of costs are for a particular parcel. His remit is to hand it over against a signature, and his only option is to take it back to the depot if the recipient doesn't want to sign for it.

Alice K 27.06.2019 15:23

Re: Mwst and admin fee on parcels.
 
Quote:

If you didn't read what you were signing is that the fault of DHL or of you ?


You are the receiver it is your responsibilty to pay if no other arangements have been made.


If the gift giver thought to increase the value, just in case the parcel got lost, then he didn't do you any favour as you went over the threshold for customs duties.

I wasn't given anything to read, the delivery guy was busy on his phone and said nothing to me. Do they not have a duty to say they are going to charge?

I am really struggling to understand how they can charge me for receiving a gift. I agree with the poster above - it is shitty.

roegner 27.06.2019 15:26

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Alice K (Post 3079223)
I wasn't given anything to read, the delivery guy was busy on his phone and said nothing to me. Do they not have a duty to say they are going to charge?

I am really struggling to understand how they can charge me for receiving a gift. I agree with the poster above - it is shitty.


Nah, he is just the delivery man. Ask him to show you what exactly you are signing for (I hate it when they just show you a blank field and not having an idea what I sign for).

Guest 27.06.2019 15:27

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Alice K (Post 3079223)
I wasn't given anything to read, the delivery guy was busy on his phone and said nothing to me. Do they not have a duty to say they are going to charge?

I am really struggling to understand how they can charge me for receiving a gift. I agree with the poster above - it is shitty.

It makes no difference if it's a gift from your mum or a delivery of toner for a photocopier from a supplier. If it exceeds the CHF value threshold you have to pay a tax on it.

If it was only a couple of t-shirts worth CHF 15 I would complain to them but if it's more than about CHF 60.- forget it. You just have to pay.

EdwinNL 27.06.2019 15:47

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Alice K (Post 3079223)

I am really struggling to understand how they can charge me for receiving a gift. I agree with the poster above - it is shitty.

By law they are forced to handle the vat (unless the sender already did) and by law they are allowed to charge you costs for that. All package delivery companies in Switzerland have these costs very clearly on their websites.

I am surprised that this is unknown to you given that your join date is 2008.

Guest 27.06.2019 15:52

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by Alice K (Post 3079223)
I wasn't given anything to read, the delivery guy was busy on his phone and said nothing to me. Do they not have a duty to say they are going to charge?

I am really struggling to understand how they can charge me for receiving a gift. I agree with the poster above - it is shitty.


Well, wait until he has finished and ask before sigining.


It really is your problem, you sigfned without knowing what you were signing, fine the guy was on his phon, wait until he has finished.


What was the value of the "gift" that is the question that needs to be answered.....


Sorry you don't understand such simple matters :rolleyes:

Guest 27.06.2019 15:53

Re: Mwst and admin fee on parcels.
 
Quote:

It makes no difference if it's a gift from your mum or a delivery of toner for a photocopier from a supplier. If it exceeds the CHF value threshold you have to pay a tax on it.

If it was only a couple of t-shirts worth CHF 15 I would complain to them but if it's more than about CHF 60.- forget it. You just have to pay.

Irrelevant, if the T-Shirts were valued at an amoutnsuperior to the threshold, then tax is due, actual value doesn't matter here, however they can and will increase value should it be obviously well below what the actual value is.

Guest 27.06.2019 16:06

Re: Mwst and admin fee on parcels.
 
Quote:

Irrelevant, if the T-Shirts were valued at an amoutnsuperior to the threshold, then tax is due, actual value doesn't matter here, however they can and will increase value should it be obviously well below what the actual value is.
Even if they've got the shop tags on?

st2lemans 27.06.2019 16:11

Re: Mwst and admin fee on parcels.
 
And don't forget the shipping costs! :eek:

Tom

EdwinNL 27.06.2019 16:18

Re: Mwst and admin fee on parcels.
 
Quote:

Even if they've got the shop tags on?
Yes.

(everybody can simply put on labels with whatever price is desired, and Gucci baseball caps with a 2,- Chf label will not be accepted as carrying the proper price)

Guest 27.06.2019 16:22

Re: Mwst and admin fee on parcels.
 
Quote:

Originally Posted by EdwinNL (Post 3079248)
Yes.

(everybody can simply put on labels with whatever price is desired, and Gucci baseball caps with a 2,- Chf label will not be accepted as carrying the proper price)

I think that's going a bit far, don't you? You order from an official seller, and let's be honest, you can easily get a couple of Marks and Spencer t-shirts for 15 quid (not sure why you're going into CHF 2.- Gucci caps :confused:), they have the shop tags and an accompanying invoice, and still DHL hikes the value to suit itself and slaps tax on accordingly? I wouldn't fancy their chances defending their reasoning for that.

Even if my mother sends me those t-shirts, she can put the receipt and leave the labels on, can't she?

I was using the t-shirts as an example of cheaper goods vs expensive seeing as AliceK didn't provide the value of the package she's talking about. I wasn't really intending to open a discussion on whether people spoof shop labels to dodge tax.

Alice K 27.06.2019 16:26

Re: Mwst and admin fee on parcels.
 
Quote:



Sorry you don't understand such simple matters :rolleyes:

Thanks for that! Appreciate the heartfelt sympathy!?!


I feel 'Switzerlanded' - lots of hidden charges that you just have to grin and bear.


I still feel annoyed, I have absolutely no way of knowing if there is going to be a fee until I have taken possession of the gift. Delivery driver doesn't know how much it might be and won't let me see the attached documents until I sign for the parcel. Might be legal, and well known common practice here, it still leaves a bad taste.

Guest 27.06.2019 16:31

Re: Mwst and admin fee on parcels.
 
Quote:

Even if they've got the shop tags on?



They get passed through at whatever you declare unless it is too low !


So the good thinking Aunt Peabrain, declares 2 t-shirts at Chf 100.-- each, just in case they get lost and you can try and claim unexistant insurance, go through at this price.She meant well but it is unfortuantely expensive !!


If she sent a Rolex through at say USD 50.-- then this would be increased to a full shop price and you would be charged accordingly.



If it was a "Thailand Rolex" then you have a further problem with importing counterfeit goods. The Swiss don't like counterfeit as they have a high proportion of luxury goods makers who provide a valuable income for the country and so they are protected against couterfeits .

Alice K 27.06.2019 16:33

Re: Mwst and admin fee on parcels.
 

People are asking about the value of the gift. The issue here is, I think, that I didn't know the value until I had signed for it.
It was above the MWSt value, but there was no way of me knowing that.


It just seems odd that I could send an empty box, claim it has a high value and the person receiving it has to pay the MWSt and any admin fee the delivery company deems fit to charge.

Where is the incentive to be honest in the cost of an item?


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