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Old 07.01.2019, 12:00
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Otello 2.0 in Italy

Hi all,
Italy has switched to Otello 2.0 for tax forms on the 01Sep2018.
There's no physical stamps at the customs anymore.
Has anyone gone through the new process with GlobalBlue?
- How does GlobalBlue get notified that you left Italy?
- Does the Tax free form still need to be sent to GlobalBlue?
- How long odes the refund takes?

Thanks for sharing your experience with this new method.
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