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Old 09.02.2019, 22:29
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Coop Supercard from Topcard

Anyone switched their Supercard from Swisscard to the new Topcard provider. A quick google search on Topcard reveals appalling reviews, curious what others think and if its worth the hassle to switch.
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Old 09.02.2019, 22:32
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Re: Coop Supercard from Topcard

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Anyone switched their Supercard from Swisscard to the new Topcard provider. A quick google search on Topcard reveals appalling reviews, curious what others think and if its worth the hassle to switch.
It is absolutely appalling. I only did it to get the 4'000 points and am now cancelling!
I have yet to find a way to contact customer service other than by phone which they want to charge you Fr 1.90 for bothering them. No email or online form.

The old card keeps working though. Just because you take out the one with Topcard, doesn't cancel the previous one with Swisscard. Mine had just been renewed, so I am going to keep hold of it until they cancel it.
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Old 10.02.2019, 00:23
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Re: Coop Supercard from Topcard

Same . I got the new card and the points.. But I doubt I'll use it..

Getting it was painless though, great service
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Old 10.02.2019, 13:32
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Re: Coop Supercard from Topcard

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It is absolutely appalling.
Why is that?

According to https://www.moneyland.ch/en/coop-sup...-benefits-2018 it is almost the same as the old one.
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Old 10.02.2019, 14:10
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Re: Coop Supercard from Topcard

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Why is that?

According to https://www.moneyland.ch/en/coop-sup...-benefits-2018 it is almost the same as the old one.
Aside from the differences outlined in your link, it is more difficult to contact the customer services of the new card. They sent me a paper bill which I did not request as I opted for the online login.
I only really did it to get the points (Fr. 40.-- free money) and am cancelling as I don't need it (I did the prepay one anyway) as I have other cards, including the old SupercardPlus one which is valid for another 18 months or so.
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Old 12.02.2019, 08:43
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Re: Coop Supercard from Topcard

Called them to cancel it. They did not ask for card number. Their automated system asked me to type it in at the beginning, but whilst doing so though it started ringing and someone answered so I don't think they'll charge the Fr. 1.90 for the call. There's no money on the card anyway so little chance.

They did not try to retain me as a customer and said the card has to be cancelled in writing by letter. No email or web-form solution accepted. Pathetic.

Very poor service and sloppy way of doing business. But thanks for the 4'000 Superpoints.
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Old 12.02.2019, 15:03
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Re: Coop Supercard from Topcard

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I have yet to find a way to contact customer service other than by phone which they want to charge you Fr 1.90 for bothering them. No email or online form.

I got this credit card recently too, and THIS, what you post, is a big bugbear of mine!! I had a bit of trouble setting up the app on the phone. Me too, I searched everywhere to find an email or other means of getting into contact with them. NIX, NADA, Nitchevo.



For a Deafie, such as me, such things are important to be able to lead an independent life.



In the end, I had to ask the Pirate to phone on my behalf ( I think I posted about that too)


Of course they were not able to help me, via him over the phone...no, I had to send in a power of attorney, to give him the right to phone them on my behalf....add to that, that this power grants him much more rights than just that. I trust my partner, that is no question, but still it makes me feel uneasy. Knowing that he could, if he would, enquire and find out what I bought with my card , am I in arrears or some such thing.




I am blessed to have such a nice and truistworthy partner doing such things for me.



But, other Deafies, without such help at home....they have to sing the power of attorney for 'Procom' **...where you have to grant that power over your credit card to a stranger.......


Honestly, I think this is big, fat discrimination of handicapped people!!!






*Procom is a service where Deafies can 'call' via their telescrit or chat, the people on the other end, then make a phone call for you and act as intermediary for you. Whilst they talk to the person on the phone, they simultaneously write to the Deafie what's being said. enabling them to get in touch with people/service that have no email or other means for us to get in touch in writing and we can't wait for snail mail.
Of course the employees at Procom have to sign a professional confidentiality form....but still it is a differnece to have to call them to say get a doctors appointment or handing over sensible details in regards to the credit card.




I really don't see why, other than to generate some kind of profit (as the card is free of charges), they cannot even provide an email address for their customer services.
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Old 12.02.2019, 15:19
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Re: Coop Supercard from Topcard

TopCard is UBS Card Centers Vehicle to service non-UBS Cards.

The call center will be the same.
https://www.ubs.com/ch/de/private/ubs-card-center.html
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Old 12.02.2019, 16:55
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Re: Coop Supercard from Topcard

I have it and I don't recommend it at all.

The web interface is ugly and missing some functionalities, for which you need to install the app (???). It takes a lot of time to find basic informations. And they don't support DebitDirect, only LVS, so if you have PostFinance you must wait for the montly invoice.

I will cancel it soon, and in the meantime I am not using it anymore. I have requested a new one with PF: the web GUI is very nice and totally integrated with the main account, I had no issues looking for "howtos" and the functionalities are the same. To me this is totally worth the extra yearly cost.
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Old 13.02.2019, 10:55
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Re: Coop Supercard from Topcard

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I have it and I don't recommend it at all.

The web interface is ugly and missing some functionalities, for which you need to install the app (???). It takes a lot of time to find basic informations. And they don't support DebitDirect, only LVS, so if you have PostFinance you must wait for the montly invoice.

I will cancel it soon, and in the meantime I am not using it anymore. I have requested a new one with PF: the web GUI is very nice and totally integrated with the main account, I had no issues looking for "howtos" and the functionalities are the same. To me this is totally worth the extra yearly cost.
You do understand that the issuer behind the PF Credit Card is the same as for the Coop Credit Card?
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Old 13.02.2019, 11:16
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Re: Coop Supercard from Topcard

I did not know but I am not surprised, as I wrote the functionalities are the same. I don't really mind about the issuer.

The practical difference is in support and web interfaces, with a big advantage for PF - big enough to justify the yearly fee, IMHO.
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Old 13.02.2019, 12:09
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Re: Coop Supercard from Topcard

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The practical difference is in support and web interfaces, with a big advantage for PF - big enough to justify the yearly fee, IMHO.
And if you spend enough per year, it is enough to cover the annual charge, thus basically making it free.
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