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Old 24.04.2019, 13:42
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ZKB mobile app activation

Does anyone have an account with ZKB and have managed to activate their mobile app? Their ebanking website gives me a code with letters and numbers to activate the app but on my phone I can only type numbers in the activation key field.
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Old 24.04.2019, 13:46
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Re: ZKB mobile app activation

Been using the app without problem for about 3 years now. Can‘t remember how it was activated now. IPhone 6s with finger recognition to open app.

Ask your ZKB contact - or their IT dept?
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Old 25.04.2019, 16:54
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Re: ZKB mobile app activation

You need to match the letters in the app with the letters in the SMS, then type an additional code as displayed further down in the SMS. It's a bit confusing.
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Old 25.04.2019, 17:52
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Re: ZKB mobile app activation

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Does anyone have an account with ZKB and have managed to activate their mobile app? Their ebanking website gives me a code with letters and numbers to activate the app but on my phone I can only type numbers in the activation key field.
Heres how in german. Sorry no English version


https://www.zkb.ch/de/pr/pk/efinance...fe/aktivierung
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Old 25.04.2019, 20:12
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Re: ZKB mobile app activation

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You need to match the letters in the app with the letters in the SMS, then type an additional code as displayed further down in the SMS. It's a bit confusing.
I didn't get an SMS message though, just a code to type. And my app doesn't accept letters, only numbers.
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Old 25.04.2019, 20:13
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Re: ZKB mobile app activation

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You need to match the letters in the app with the letters in the SMS, then type an additional code as displayed further down in the SMS. It's a bit confusing.
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Heres how in german. Sorry no English version


https://www.zkb.ch/de/pr/pk/efinance...fe/aktivierung
Isn't that for the PhotoTAN app though? It works for me. It's the other app that lets you pay bills that I cannot activate.
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Old 25.04.2019, 21:12
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Re: ZKB mobile app activation

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Isn't that for the PhotoTAN app though? It works for me. It's the other app that lets you pay bills that I cannot activate.


https://www.youtube.com/watch?v=MPLbqJFmBKg
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Old 26.04.2019, 11:09
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Re: ZKB mobile app activation

Thanks for the video! It turns out that I had the wrong app installed (my mistake: ZGKB is not ZKB) and the ZKB app cannot be installed because it's not compatible with my phone. So no phone app for me.
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Old 26.04.2019, 13:03
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Re: ZKB mobile app activation

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Thanks for the video! It turns out that I had the wrong app installed (my mistake: ZGKB is not ZKB) and the ZKB app cannot be installed because it's not compatible with my phone. So no phone app for me.
or new phone AND phone app
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Old 26.04.2019, 13:13
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Re: ZKB mobile app activation

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or new phone AND phone app
May be two phones. Because if you want to format your phone you should activate app on second phone first through eBanking otherwise app requires eBanking to activate and eBanking requires app to login.

I had to call service center to solve this mess.
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Old 26.04.2019, 13:41
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Re: ZKB mobile app activation

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May be two phones. Because if you want to format your phone you should activate app on second phone first through eBanking otherwise app requires eBanking to activate and eBanking requires app to login.

I had to call service center to solve this mess.
Two phones !Thats consumer wastefullness
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Old 26.04.2019, 14:31
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Re: ZKB mobile app activation

The problem is that my Google Play account is not set up for Switzerland and if I switch countries and I cannot switch again for one year, and I think I might need to switch again in a few months. :/
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Old 26.04.2019, 14:34
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Re: ZKB mobile app activation

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The problem is that my Google Play account is not set up for Switzerland and if I switch countries and I cannot switch again for one year, and I think I might need to switch again in a few months. :/
Make another Google account?
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Old 26.04.2019, 14:54
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Re: ZKB mobile app activation

I think if I switch accounts on my phone I won't be able to listen to music using my Google Play Music subscription. Hey, music is more important than being able to pay bills with phone.
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Old 26.04.2019, 14:58
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Re: ZKB mobile app activation

Actually you can have different Google apps using different accounts. Perfect! Let's see if I can get the ZKB app to work.
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Old 26.04.2019, 15:07
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Re: ZKB mobile app activation

I did it! Thanks, English Forum!
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Old 26.04.2019, 17:00
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Re: ZKB mobile app activation

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I did it! Thanks, English Forum!
You are a marvel of creation
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