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  #21  
Old 25.05.2019, 19:48
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Re: Have proof but they say I didn't pay?

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Why send records from over a year ago to discuss this month? You think that is normal? I think it's crazy.

Yes another incident but paid with my bank account, same post office I used. Maybe they are not doing something right?
Escalate a case with them so they can investigate. You have paid and have the receipt so I am not sure what else you can do. Make sure you speak to someone senior.
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Old 25.05.2019, 20:11
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Re: Have proof but they say I didn't pay?

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so if this happens again the cost to research it is on me? so a bill is only actually paid if the company says they have the money? I can pay, have a receipt and still be liable to pay again without a proof via research?
Calm down, you're about to shoot the messenger.

You'd probably be surprised as to what can go wrong, all too often the devil's in the detail. Some potential causes are the customer's responsibility (e.g. filling out the payslip by hand but in a poorly legible manner, incorrectly taping a partially torn payslip back together, smudging the print, etc).

Others aren't, including false booking by the recipient after actually receiving the money. That may be the reason they sent you the 25 pages, they may have tried to prove that they didn't receive anything but the only thing that printout proves is that they didn't book the payment in your favor, it doesn't prove lack of receipt as it may have been received but booked in someone else's favor for example. If something like that happens to be the case, the Post will obviously want to be reimbursed for doing someone else's legwork if you ask them to trackback your payment.

Whatever the actual cause may turn out to be, the 25-page printout implies that you're a long-time customer. In such a case it should be trivial to get them to accept a delay of this payment even if it turns out to take months.

Personally I'd want to talk to the supervisor (or the supervisor's supervisor) of the person who sent you the printout. Get them to scan their books for the amount they should have received after you paid the Post (AFAIK Post usually takes 2-3 days, and they charge 0.90/1.20/1.75 per payslip depending on its amount), if necessary by advising them that you'll hold them accountable for whatever the Post charges if the error turns out to be theirs.

The alternative is to task the Post with tracking the payment and informing you who they paid it to.
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  #23  
Old 25.05.2019, 20:11
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Re: Have proof but they say I didn't pay?

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Escalate a case with them so they can investigate. You have paid and have the receipt so I am not sure what else you can do. Make sure you speak to someone senior.
And speak in person, not via mail/email or telephone, the only thing that worked in my case!

Tom
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Old 25.05.2019, 21:18
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Re: Have proof but they say I didn't pay?

So can we rewind back to the start....

You went to the post office and paid the invoice... did you use a preprint payment slip provided by the company with all the details or did you have to complete some of the details yourself?

It sounds like you are a long standing customer of the company, so is this the way you normally make these payments?

What does the receipt you have actually say? Does it have the company details and the payment reference on it?

Now to be clear, you are legally responsible for ensuring you pay your debts and at the moment you do not have proof of that. What you have is proof that you paid money into the post office, which is not the same thing. The onus is on you to start an investigation with the post office to find out what went wrong, this is not something thing the company can do. So it is up to you to get this sorted.
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Old 26.05.2019, 13:25
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Re: Have proof but they say I didn't pay?

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So can we rewind back to the start....

You went to the post office and paid the invoice... did you use a preprint payment slip provided by the company with all the details or did you have to complete some of the details yourself?

It sounds like you are a long standing customer of the company, so is this the way you normally make these payments?

What does the receipt you have actually say? Does it have the company details and the payment reference on it?

Now to be clear, you are legally responsible for ensuring you pay your debts and at the moment you do not have proof of that. What you have is proof that you paid money into the post office, which is not the same thing. The onus is on you to start an investigation with the post office to find out what went wrong, this is not something thing the company can do. So it is up to you to get this sorted.
it's the customer side of a normal payment slip, company, reference, it's all the same stuff they always have, you have seen them before I'm sure

So basically, if I go to the post office with one of the slips a company provides, I pay the bill, get a stamped receipt back, the onus is STILL on me for the company to get paid?

Is there a 100% fail proof way to pay a bill then? Like if I do it another way it's paid when I pay and no more BS?
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  #26  
Old 26.05.2019, 13:29
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Re: Have proof but they say I didn't pay?

In my case, UBS could prove that the payment was made to the payee, but they still denied receiving it!

Tom
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  #27  
Old 26.05.2019, 13:30
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Re: Have proof but they say I didn't pay?

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it's the customer side of a normal payment slip, company, reference, it's all the same stuff they always have, you have seen them before I'm sure

So basically, if I go to the post office with one of the slips a company provides, I pay the bill, get a stamped receipt back, the onus is STILL on me for the company to get paid?

Is there a 100% fail proof way to pay a bill then? Like if I do it another way it's paid when I pay and no more BS?
BLP you did keep the part of the pink slip that the post office stamps and that directly corresponds to the company pink payment slip... right?
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Old 26.05.2019, 13:32
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Re: Have proof but they say I didn't pay?

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BLP you did keep the part of the pink slip that the post office stamps and that directly corresponds to the company pink payment slip... right?
yes I said 100 times but it's not proof according to the other reply or the company so I'm trying to figure out what is actual proof
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  #29  
Old 26.05.2019, 13:40
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Re: Have proof but they say I didn't pay?

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yes I said 100 times but it's not proof according to the other reply or the company so I'm trying to figure out what is actual proof
You need to go to the post office with the receipt that they gave you and tell them that the recipient is saying that they didn’t receive the money.
The post office will then start an investigation to find out what has happened to it.

In the meantime you tell the recipient that you have paid the money as per the receipt that you have and that the post office will be investigating what happened to it.
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  #30  
Old 26.05.2019, 13:42
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Re: Have proof but they say I didn't pay?

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yes I said 100 times but it's not proof according to the other reply or the company so I'm trying to figure out what is actual proof
I am asking to make sure as you seem confused about payment processes in general and getting a coherent story took a bit of work.

A stamped pink payment slip with attached receipt from the post office IS proof of payment, the corresponding number shows that specific bill was paid by the institution that stamped it. It's why they give you those things in return for processing your payment.

What else can you realistically show as evidence and proof of payment other than what they give you as evidence? It's a stamped receipt from an official post office cashier that links directly to a bill.
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Old 26.05.2019, 13:48
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Re: Have proof but they say I didn't pay?

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I am asking to make sure as you seem confused about payment processes in general and getting a coherent story took a bit of work.

A stamped pink payment slip with attached receipt from the post office IS proof of payment, the corresponding number shows that specific bill was paid by the institution that stamped it. It's why they give you those things in return for processing your payment.

What else can you realistically show as evidence and proof of payment other than what they give you as evidence? It's a stamped receipt from an official post office cashier that links directly to a bill.
so you need the stamped bit and the paper ticket from the machine, you need both? I have been only saving the pink part. I didn't know I needed to keep both


ETA: Jiim said above that just proves I paid the post office, not that the debt is paid
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  #32  
Old 26.05.2019, 13:51
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Re: Have proof but they say I didn't pay?

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so you need the stamped bit and the paper ticket from the machine, you need both? I have been only saving the pink part. I didn't know I needed to keep both
What bit of paper from the machine?

The only thing you need is the bit of paper that they tore off the payment slip and stamped. This has all the details of who the payment was made to and for how much. It is then up to the post office to trace the payment as it seems to be them who have misplaced it.
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Old 26.05.2019, 14:06
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Re: Have proof but they say I didn't pay?

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What bit of paper from the machine?

The only thing you need is the bit of paper that they tore off the payment slip and stamped. This has all the details of who the payment was made to and for how much. It is then up to the post office to trace the payment as it seems to be them who have misplaced it.
Chuff said "A stamped pink payment slip with attached receipt" I didn't know the white receipt was needed.
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  #34  
Old 26.05.2019, 14:23
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Re: Have proof but they say I didn't pay?

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so you need the stamped bit and the paper ticket from the machine, you need both? I have been only saving the pink part. I didn't know I needed to keep both
The pink part is clearly the most important as it links to the actual bill but I would keep anything that shows you paid something. When used together it only help corroborate things with the date and cashier etc.

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sETA: Jiim said above that just proves I paid the post office, not that the debt is paid
The PO is providing a service. When they took your money and stamped the bill and provided you with a receipt, they then assumed responsibility for completing that service. The onus is on them to investigate and rectify this.
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Old 26.05.2019, 16:37
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Re: Have proof but they say I didn't pay?

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Is there a 100% fail proof way to pay a bill then?
No.
What can help enormously is to avoid paying through the post office but instead to pay by electronic bank transfer from your bank account into the creditor's bank account. That way, if there's ever any query, you can photocopy your back statement, black out other transactions, and send the creditor that copy as proof of payment.

In general, the post office system works very well. When there's a blip, then the person making the payment has to chase it up.
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So basically, if I go to the post office with one of the slips a company provides, I pay the bill, get a stamped receipt back, the onus is STILL on me for the company to get paid?
Yes.
It is always the debtor's responsibility to prove to the creditor that payment has been made.
That's why people keep posting that you should go to the post office with all your documents and ask them what happened to your payment.
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Old 26.05.2019, 16:39
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Re: Have proof but they say I didn't pay?

Here's an illustration. Suppose I owe you Fr 100. Because I want to pay you promptly, I come to your home to give it to you. You're not there, but I give the Fr. 100 note to your Aunt Agnes whom we both know and trust, who lives next door to you.

Aunt Agnes forgets to give you the money. Or she misunderstood what I told her and therefore gave it to another neice instead. Or when I told her what it was for, I inadvertently wrote the wrong phone number on the envelope.

You message me asking for your Fr. 100. I tell you I've already paid it back. Nevertheless, you haven't received it.

In this case it would be MY responsibility and not YOURS, to ask Aunt Agnes what she did with my Fr. 100 note, intended for you.

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The PO is providing a service. When they took your money and stamped the bill and provided you with a receipt, they then assumed responsibility for completing that service. The onus is on them to investigate and rectify this.
Yes. And the onus is on you to start the enquiry. Just as the onus would be on me to follow things up with Aunt Agnes.
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  #37  
Old 26.05.2019, 18:58
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Re: Have proof but they say I didn't pay?

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The only thing you need is the bit of paper that they tore off the payment slip and stamped. This has all the details of who the payment was made to and for how much.
Only if the slip has either been completed by the company sending it to you or you have completed it yourself. Most staff in the post office will happily stamp a blank one for you.

Usually the receipt they give you has all the payment details on it and most important it has the payment reference that was actually scanned in. Which is what is really needed to trace a payment.
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  #38  
Old 26.05.2019, 19:01
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Re: Have proof but they say I didn't pay?

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yes I said 100 times but it's not proof according to the other reply or the company so I'm trying to figure out what is actual proof
You have now been told several times... you need to go to the post office, get them to do an investigation and depending on outcome of that investigation, you will either have proof that the money was actually paid over by the post office to the company or that something went wrong.

The post office will not discuss your financial issues with anyone other than you and rightly so. So is up to you to get this sorted out.
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  #39  
Old 26.05.2019, 19:10
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Re: Have proof but they say I didn't pay?

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Yes. And the onus is on you to start the enquiry. Just as the onus would be on me to follow things up with Aunt Agnes.
Well yes obviously, how would they know unless you tell them to investigate?
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Old 26.05.2019, 19:23
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Re: Have proof but they say I didn't pay?

Is it possible it's an earlier bill that got missed, this is probably they have sent so much payment history.
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