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  #41  
Old 26.05.2019, 19:37
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Re: Have proof but they say I didn't pay?

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Well yes obviously, how would they know unless you tell them to investigate?
Yes, Chuff, I know that you know that. I agree fully with you. I was addressing OP, who seemed to think that not she but the creditor ought to be the one to do the investigation.
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  #42  
Old 26.05.2019, 19:43
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Re: Have proof but they say I didn't pay?

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Yes, Chuff, I know that you know that. I agree fully with you. I was addressing OP, who seemed to think that not she but the creditor ought to be the one to do the investigation.
Ok sorry doropfiz, I misunderstood your post.
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  #43  
Old 27.05.2019, 11:59
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Re: Have proof but they say I didn't pay?

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The onus is on them [the Post] to investigate and rectify this.
Only if it's actually the Post who made the mistake.

At least three parties are involved:
i) OP
ii) the Post
iii) the billing company
plus probably the billing company's bank but that's not certain

Generally speaking each party involved may be the culprit. Assuming the complete payslip is in good condition, as seems to be the case, the only thing that's clear is that the fault isn't OP's.

Now let's assume that the error lies with the billing company but OP orders the Post to investigate, i.e. waste their time. That may be one of the situations where they bill their customer (OP in this case) according to the link I provided ages ago.
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  #44  
Old 02.06.2019, 00:09
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Re: Have proof but they say I didn't pay?

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Only if it's actually the Post who made the mistake.

At least three parties are involved:
i) OP
ii) the Post
iii) the billing company
plus probably the billing company's bank but that's not certain

Generally speaking each party involved may be the culprit. Assuming the complete payslip is in good condition, as seems to be the case, the only thing that's clear is that the fault isn't OP's.

Now let's assume that the error lies with the billing company but OP orders the Post to investigate, i.e. waste their time. That may be one of the situations where they bill their customer (OP in this case) according to the link I provided ages ago.
post office said I did nothing wrong and to demand they look up the payment in their system, a few more emails later finally the person replied, they did have the payment but it was a few days late so it was my fault that they couldn't find the payment.

I think I sent a copy of the stamped receipt 5 times before the person even looked at it.

Glad I didn't pay for an investigation after all that.

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Is it possible it's an earlier bill that got missed, this is probably they have sent so much payment history.
No it wasn't that, they even sent copies of slips for 2020 payments, which of course are not due yet, so what they did was waste a lot of paper
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  #45  
Old 02.06.2019, 06:54
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Re: Have proof but they say I didn't pay?

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post office said I did nothing wrong and to demand they look up the payment in their system, a few more emails later finally the person replied, they did have the payment but it was a few days late so it was my fault that they couldn't find the payment.
That doesn't make much sense the way it is written but hey, at least you got it sorted eventually. What still isn't clear is what the gap was between when you made the payment at the PO and when the billing company chased you for it. If was only a day or two then you really should have known to wait for a couple/few days for the payment to clear after paying the bill.

Your entire story took so long to get to a coherent state that I am curious if you are new to sorting out your own finances.

Last edited by Chuff; 02.06.2019 at 07:06.
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  #46  
Old 02.06.2019, 13:39
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Re: Have proof but they say I didn't pay?

Glad for you to hear it's all sorted now! Good! And thanks for coming back to your thread to let us know.
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  #47  
Old 02.06.2019, 13:49
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Re: Have proof but they say I didn't pay?

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That doesn't make much sense the way it is written but hey, at least you got it sorted eventually. What still isn't clear is what the gap was between when you made the payment at the PO and when the billing company chased you for it. If was only a day or two then you really should have known to wait for a couple/few days for the payment to clear after paying the bill.

Your entire story took so long to get to a coherent state that I am curious if you are new to sorting out your own finances.
I thought it was clear

If they sent a reminder, OK I can understand that but the send countless emails, letters and over 25 pages to prove I didn't pay something after I sent a copy of the receipt, that is just beyond crazy.

Of course often in the UK they would include a "oh yes we do have it, sorry for the hassle" vs put the blame on the customer. But it's different here of course.
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  #48  
Old 03.06.2019, 11:48
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Re: Have proof but they say I didn't pay?

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post office said I did nothing wrong and to demand they look up the payment in their system, a few more emails later finally the person replied, they did have the payment but it was a few days late so it was my fault that they couldn't find the payment.

I think I sent a copy of the stamped receipt 5 times before the person even looked at it.
At this point I would send them a bill (100chf sounds fair) for 'administration costs'
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