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-   -   anyone has the UBS app can "scan" their orange payment slip? (https://www.englishforum.ch/finance-banking-taxation/292591-anyone-has-ubs-app-can-scan-their-orange-payment-slip.html)

neutralname 19.06.2019 22:00

anyone has the UBS app can "scan" their orange payment slip?
 
entering the long reference number in Ebanking manually has always been a waste of time and energy. I have seen on UBS website they say:

Conveniently pay by scanning a payment slip
No need to type out long reference numbers. Simply scan a payment slip and confirm the payment directly in the app.

On this webpage
https://www.ubs.com/ch/en/private/di...e-banking.html

under
"Conveniently pay by scanning a payment slip"

In the menu, go to “Payments > Scan payment slip”.
I downloaded the app but simply don't have the "Payments" at the home page...

Anyone can help? Thanks

st2lemans 19.06.2019 23:32

Re: anyone has the UBS app can "scan" their orange payment slip?
 
It works fine.

Tom

ormesome 20.06.2019 01:53

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Works fine for me. make sure you are scanning the payment slip and that you are scanning the correct area! I think it should be the reference codes to the right of the slip or the at the bottom. cant remember exactly!

on the app, at the top right corner press the 3 horizontal lines, the menu pops open, click payments, then Scan & pay. Camera pops open with a box you need to focus the code on

Good luck.

peaky 20.06.2019 12:16

Re: anyone has the UBS app can "scan" their orange payment slip?
 
It actually works really well. But when its a new payee, ie the first time. You will still need the card reader and authenticate the payment with a generate code. After they are stored in your system you no longer need the card reader.

MPiolo 20.06.2019 12:47

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by neutralname (Post 3076940)
entering the long reference number in Ebanking manually has always been a waste of time and energy. I have seen on UBS website they say:

Conveniently pay by scanning a payment slip
No need to type out long reference numbers. Simply scan a payment slip and confirm the payment directly in the app.

On this webpage
https://www.ubs.com/ch/en/private/di...e-banking.html

under
"Conveniently pay by scanning a payment slip"

In the menu, go to “Payments > Scan payment slip”.
I downloaded the app but simply don't have the "Payments" at the home page...

Anyone can help? Thanks

See in the settings - you can customize what you see in the home-page, so maybe the "scan" option is simply not appearing in the home-page, but "hidden" in the left pane amongts the other options.

ormesome 20.06.2019 13:13

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by MPiolo (Post 3077061)
See in the settings - you can customize what you see in the home-page, so maybe the "scan" option is simply not appearing in the home-page, but "hidden" in the left pane amongts the other options.

Good point. I edited mine so it appears on the main page. Much easier to get to now.

neutralname 20.06.2019 21:47

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by ormesome (Post 3076982)
Works fine for me. make sure you are scanning the payment slip and that you are scanning the correct area! I think it should be the reference codes to the right of the slip or the at the bottom. cant remember exactly!

on the app, at the top right corner press the 3 horizontal lines, the menu pops open, click payments, then Scan & pay. Camera pops open with a box you need to focus the code on

Good luck.

Quote:

Originally Posted by peaky (Post 3077046)
It actually works really well. But when its a new payee, ie the first time. You will still need the card reader and authenticate the payment with a generate code. After they are stored in your system you no longer need the card reader.

Thanks but the point is after connecting to my account with "Access" app. I simply don't have any button allowing me to scan... Is the name of the app you are using called "UBS Banking"? BTW Are you using Android OS?


Quote:

Originally Posted by MPiolo (Post 3077061)
See in the settings - you can customize what you see in the home-page, so maybe the "scan" option is simply not appearing in the home-page, but "hidden" in the left pane amongts the other options.

Thanks I have thought about this, but the only things I could add in the home page are: Market Overview, Portfolios, Currency Converter, Settings and Products, also the App forbid me to take print-screen, which makes it difficult to explain here...

ormesome 20.06.2019 21:50

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by neutralname (Post 3077182)
Thanks but the point is after connecting to my account with "Access" app. I simply don't have any button allowing me to scan... Is the name of the app you are using called "UBS Banking"? BTW Are you using Android OS?



Thanks I have thought about this, but the only things I could add in the home page are: Market Overview, Portfolios, Currency Converter, Settings and Products, also the App forbid me to take print-screen, which makes it difficult to explain here...

IOS, sorry dont have android, but perhaps the age of your phone or software might be the problem. I use the Access app to log in to UBS baking yes.

neutralname 02.07.2019 17:37

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Update: I went to UBS and solved the problem, the reception person did something under "setting" she did a few clicks in 30 seconds so I haven't remembered the whole schema. but the point is we have to add the relevant account to have "scan payment" to appear, despite we were already connected with our identity. For example in my case, she had to add the "checking account" and confirm

bowlie 02.07.2019 20:35

Re: anyone has the UBS app can "scan" their orange payment slip?
 
It is a pity they don’t provide something similar for the web app. I scan all my bills to file but they can’t read the pdf from the file.

neutralname 03.07.2019 17:55

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by bowlie (Post 3080389)
It is a pity they don’t provide something similar for the web app. I scan all my bills to file but they can’t read the pdf from the file.

then maybe just use the app to scan the paper directly instead of scanning it to PDF?:msntongue:

Horatio Gonzales 04.07.2019 13:14

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by neutralname (Post 3080361)
Update: I went to UBS and solved the problem, the reception person did something under "setting" she did a few clicks in 30 seconds so I haven't remembered the whole schema. but the point is we have to add the relevant account to have "scan payment" to appear, despite we were already connected with our identity. For example in my case, she had to add the "checking account" and confirm

I suspect that when you initially downloaded the app you may have rejected the apps permission request to access your phone camera & in turn this may have disabled the scan payment feature.

neutralname 08.07.2019 14:00

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by Horatio Gonzales (Post 3080806)
I suspect that when you initially downloaded the app you may have rejected the apps permission request to access your phone camera & in turn this may have disabled the scan payment feature.

No, wasn't the case, when the lady in UBS has added the feature and we were about to scan a first payment slip, Android asked me permission to access camera and I have never seen that for this app

neutralname 08.07.2019 14:01

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by bowlie (Post 3080389)
It is a pity they don’t provide something similar for the web app. I scan all my bills to file but they can’t read the pdf from the file.

actually I tried yesterday, and it turned out to be able to also scan payment slip from PDF, amazing!

ZuriRollt 11.07.2019 00:27

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Quote:

Originally Posted by neutralname (Post 3081591)
actually I tried yesterday, and it turned out to be able to also scan payment slip from PDF, amazing!

Do you know, if you'd have looked at the contact part of the UBS on-line banking and requested either immediate assistance or an immediate call-back, you could have solved this in seconds instead of over weeks

axman 12.07.2019 11:29

Re: anyone has the UBS app can "scan" their orange payment slip?
 
Maybe I haven't figured out properly yet but I find the implementation a bit annoying.

I have a pile of orange slips and just want to scan all of them one after the other. UBS however makes me click a few different things (Enter, execute, etc.) before I can scan the next one.

I used to be with Raiffeisen and their app was better. You scan one, and then just continue immediately to the next one. But Raiffeisen had terrible customer service...

Gregbert 31.10.2020 20:31

Re: anyone has the UBS app can "scan" their orange payment slip?
 
This has worked for me for years. But now all of a sudden my iPhone ubs app refuses to recognize the appropriate area of the orange slips. The app appears to be working, but it used to “buzz” and then recognize the orange slip and go to the next screen. Now it just stays on camera mode like it can’t recognize anything. Anybody else run into this? I have an iPhone 7 and made sure the app is completely updated. Seemed to happen after I scanned my first QR payment code. Now the reference code scanner doesn’t work anymore


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