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Old 07.08.2019, 14:04
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Claiming back VAT via post ?

I purchased goods at a store in Germany and I am not likely to return to that store to claim the refund. I have all the paperwork stamped by both Swiss and German authorities.

Ive searched on line and on this forum but can not find an answer.

- Can I claim back via post, or

- is there some sort of refund office ( I am Zurich based ) or

- can someone else claim on my behalf ?

Many thanks
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Old 07.08.2019, 14:12
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Re: Claiming back VAT via post ?

There is only one way to get an answer:

Ask the store.

There is zero obligation to refund VAT to customers, so the store decides if they do, and if so they decide what methods they accept.
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Old 07.08.2019, 14:27
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Re: Claiming back VAT via post ?

Normally you'd send the stamped documents (keep copies) to the store and they will refund to either your credit card or bank account, details of which you will have to give them.

I've done this many times in Germany, Italy, France and Portugal and never had a problem. It's also better than these tax free schemes who take quite a percentage for themselves.

One other thing, usually they give you an addressed envelope for the return of the docs. Did they do this? If not call the store and ask for customer services or vat refunds and I'm sure they'll help you.
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Old 07.08.2019, 15:22
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Re: Claiming back VAT via post ?

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zero obligation to refund VAT to customers.
Though those who don't will find they have less custom.

I've walked out of stores without paying because they said they only do it above €25,--. In one store I felt they could have given me one as I had intended to spend a lot more (I had only reached €22,50) but they did not have what I wanted in stock at that time. Had they have given me one, I would have gone back to the store two weeks later and bought something for €80,--. They lost out.
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