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Old 12.11.2019, 14:25
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UBS Online Banking - Showing Recipient

I'm trying to query a payment I did (pay my SwissCard, but they can't see the money having come in).

That said, on online banking, I cannot see the recipient bank account. When I click on the detailed PDF option, I just get my own account number three times, which is kinda pointless.

All I can see on the statement is:
SWISSCARD AECS
CH-8810 HORGEN

Any ideas how I get something stating the transaction details?

Thanks,
M.
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Old 12.11.2019, 14:30
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Re: UBS Online Banking - Showing Recipient

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I'm trying to query a payment I did (pay my SwissCard, but they can't see the money having come in).

That said, on online banking, I cannot see the recipient bank account. When I click on the detailed PDF option, I just get my own account number three times, which is kinda pointless.

All I can see on the statement is:
SWISSCARD AECS
CH-8810 HORGEN

Any ideas how I get something stating the transaction details?

Thanks,
M.

Normally the bank details are stored in the payments section. You can also retrieve sent (and not executed payments) in that section. That will show you the account and transaction details.
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