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  #21  
Old 10.01.2020, 11:26
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Re: Italian VAT refund

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to get what is rightfully yours...
Euh???????

I think you really are missing some basic knowledge here.
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  #22  
Old 28.01.2020, 16:24
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Re: Italian VAT refund

Final update: only 1 shop agreed to a direct refund, all others only allow for GlobalBlue refunds. Lesson learnt - I sent the remaining invoices to GlobalBlue.
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  #23  
Old 28.01.2020, 16:43
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Re: Italian VAT refund

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Final update: only 1 shop agreed to a direct refund, all others only allow for GlobalBlue refunds. Lesson learnt - I sent the remaining invoices to GlobalBlue.
Golden tip: Always ask upfront.
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  #24  
Old 28.01.2020, 17:10
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Re: Italian VAT refund

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Final update: only 1 shop agreed to a direct refund, all others only allow for GlobalBlue refunds. Lesson learnt - I sent the remaining invoices to GlobalBlue.



Why are you so surprised ?


The retailer gets a kick back from the fees that are levied by Global Blue, where is the incentive for the retailer to give you a refund directly unless we are talking about a big sale (read €2'500.-- and plus plus plus, depending on the retailer)
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  #25  
Old 27.06.2020, 15:30
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Re: Italian VAT refund

Do supermarkets close to the Swiss border refund VAT directly (with the export stamp from customs of course) or is it more complicated than in Germany? (And I know the trigger amount for a refund is higher).
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  #26  
Old 27.06.2020, 15:51
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Re: Italian VAT refund

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Do supermarkets close to the Swiss border refund VAT directly (with the export stamp from customs of course) or is it more complicated than in Germany? (And I know the trigger amount for a refund is higher).
Never have tried in supermarkets, hardly worth the trouble for 3%.

Motorcycle parts, sure, but you need physically export them, then return leaving the parts in CH, so generally not done the same day.

Tom

Last edited by st2lemans; 27.06.2020 at 20:25.
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Old 27.06.2020, 20:22
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Re: Italian VAT refund

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Never have tried in supermarkets, hardly worth the trouble for 3%.
Oh, is that all it is? Certainly not worth the hassle then.....
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Old 27.06.2020, 20:24
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Re: Italian VAT refund

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Oh, is that all it is? Certainly not worth the hassle then.....
22% for non food or so, but food is low tax, like here.

Wine would be worth it, normal tax on that.

Tom
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  #29  
Old 28.06.2020, 17:35
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Re: Italian VAT refund

There are a couple of misconceptions about the buyers rights in this thread:
- if you request the electronic invoice for VAT reimbursement before the payment, the seller must provide it and can't refuse to do so
- if you prefer to use direct reimbursement (no third party companies), the seller can't refuse to do so
Both these points are covered here.

The biggest issue with this, IMO, is that it is only the theory. Next time you might start an argument with the shop clerks, but if they do not know how to do the direct refund invoice - they won't be able do it, simply because of ignorance. As with all other rights out there - you have to decide if it is worth the hassle: sometimes it is, sometimes not, other times it's a matter of principle

The two times I got the refund with third party companies, when the store said that "it is the only way they do it" - I am pretty sure I ended up getting the full VAT. I thought that in case the store pushes this decision on you they kinda cover the cost to guarantee you get the full VAT (my speculation, and either way pushing this decision is still illegal). I avoid third party companies anyway, even if I get full refund - simply because it is the pain in the ass to get the money. In my experience, they always let at least a month to pass without giving the money back (saying that they did not receive the papers), to see if you forget about it so they can keep the money. If after several weeks you keep stressing them - they give you the money.

In general, since the electronic invoice became mandatory - all this procedures to get the refund that involve physical contact and physical mail are ridiculous - the proof of export is only online. Shops and reimbursement companies that do not make it easy is only because of laziness or malice (I think stores are the former, refund companies the latter). Last time I was getting refund with Premier Tax Free, after a month they still said "we did not get the papers that you sent". I replied "let's assume you really did not receive them. Why do you need them? There is nothing on them, no stamp. You have the invoice number- you can check that it has been exported and give me the money back" - no reply from them and the next day the money was on my card.

I once did a refund with a small family owned store - they simply blocked the VAT amount on my credit card (to be sure I do export), and 2 hours after I exported the goods, with no action from my side, I received an SMS "thanks for the export, we released the credit card block". Insane to think that this is not the norm - probably because they would not be able to scam people in this way.
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