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Old 08.02.2020, 06:17
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Left Switzerland...and forgot to close bank account

Hey everyone, I had a student account with Credit Suisse that was completely free with no minimum amounts or other conditions (except being a student/living in Switzerland). But when I left switzerland, I wasn’t sure I was not going to return (in fact apparently you can apply to “keep” you student permit for a few years if you decide to come back?). Well life happened, and I never closed it (it’s been a year and a few months).

I contacted credit suisse a few times asking about how to close it but I never heard back from them. Now I’m wondering what could have happened to that account and if it closed automatically? I find it unlikely that It would have automatically converted to a non-resident 480 euro a year private account since I definitely didn’t meet any of the criteria for such an account. They have my email but haven’t contacted me about this account since. Any thoughts or advice? Obviously I would like to close it asap and make sure the situation is over, but not sure about how to approach it. (yes I know it was a stupid mistake, but I was also 18 ��)

Last edited by bvillar; 08.02.2020 at 07:05.
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Old 08.02.2020, 09:34
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Re: Left Switzerland...and forgot to close bank account

your biggest problem is to know if the bank is taking fees . if it's the case you are in trouble.
Can you check your account online?
if so you can probably communicate with the bank using there chat system.
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Old 08.02.2020, 09:44
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Re: Left Switzerland...and forgot to close bank account

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Hey everyone, I had a student account with Credit Suisse that was completely free with no minimum amounts or other conditions (except being a student/living in Switzerland). But when I left switzerland, I wasn’t sure I was not going to return (in fact apparently you can apply to “keep” you student permit for a few years if you decide to come back?). Well life happened, and I never closed it (it’s been a year and a few months).

I contacted credit suisse a few times asking about how to close it but I never heard back from them.)
So to be clear... you also tried calling them and they never replied? Because obviously simple common sense dictates that you would try calling them... right?
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Old 08.02.2020, 10:03
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Re: Left Switzerland...and forgot to close bank account

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your biggest problem is to know if the bank is taking fees . if it's the case you are in trouble.
Can you check your account online?
if so you can probably communicate with the bank using there chat system.
Of course the OP is not in trouble, that is nonsense. If the bank charges fees there is easily sufficient funds on the account to cover it.

OP, start by contacting the bank in writing, no email, instruct them to close the account and transfer any outstanding balance to your current account. Provide full details of your account in Switzerland and the account to which you wish the balance transferred and await their response. They will either do as instructed or explain what they need from you to do it.
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Old 08.02.2020, 11:44
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Re: Left Switzerland...and forgot to close bank account

It may be obvious, but have you not tried to log into the account online?
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Old 08.02.2020, 12:52
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Re: Left Switzerland...and forgot to close bank account

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Of course the OP is not in trouble, that is nonsense. If the bank charges fees there is easily sufficient funds on the account to cover it.
How can you be so certain?

It happens to me (not in Switzerland) just after opening a new account.
The bank redraw some money, by the time they refund me I had extra fee to pay.
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Old 08.02.2020, 15:58
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Re: Left Switzerland...and forgot to close bank account

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your biggest problem is to know if the bank is taking fees . if it's the case you are in trouble.
Can you check your account online?
if so you can probably communicate with the bank using there chat system.
I donít think they would be charging fees because it was a student account with no minimum amounts, 100% free of charge, no annual charge, no credit card fees (I only had a debit card anyway) but you see what I mean. They would have had to change the nature of my account without my knowledge/consent to charge fees.
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Old 08.02.2020, 17:04
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Re: Left Switzerland...and forgot to close bank account

When I left I didn't bother to close my swiss student bank account. I had a few hundred francs in it and I used it in the UK for a while before it declined one day.

I phoned the bank and they said as I was abroad they had to close my account. They said they would send a cheque (lol) for the few hundred francs in there which I never got.

I gave up
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Old 08.02.2020, 17:17
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Re: Left Switzerland...and forgot to close bank account

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When I left I didn't bother to close my swiss student bank account. I had a few hundred francs in it and I used it in the UK for a while before it declined one day.

I phoned the bank and they said as I was abroad they had to close my account. They said they would send a cheque (lol) for the few hundred francs in there which I never got.

I gave up
Did they close it automatically? Or because you phoned them? Honestly if they found out I was abroad and closed it that would be the best case scenario
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Old 09.02.2020, 09:47
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Re: Left Switzerland...and forgot to close bank account

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Did they close it automatically? Or because you phoned them? Honestly if they found out I was abroad and closed it that would be the best case scenario
So basically you haven't used an ounce of initiative and simply called them? Do you owe them money?
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Old 10.02.2020, 12:16
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Re: Left Switzerland...and forgot to close bank account

Assuming the laws are followed:
  • Credit Suisse should apply the "Know Your Customer" rules.
  • Ask for your residence permit regularly to verify if you're still a CH resident or not.
  • You should have received a letter, an email or a phone call requesting a residence permit.
  • If you fail to show the proof of residence the account is closed and.....I don't know what follows.
The point is that no fees can be charged if the bank closed the account automatically.
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Old 10.02.2020, 12:32
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Re: Left Switzerland...and forgot to close bank account

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Assuming the laws are followed:
  • Credit Suisse should apply the "Know Your Customer" rules.
  • Ask for your residence permit regularly to verify if you're still a CH resident or not.
  • You should have received a letter, an email or a phone call requesting a residence permit.
  • If you fail to show the proof of residence the account is closed and.....I don't know what follows.
The point is that no fees can be charged if the bank closed the account automatically.
When you leave CH, they do not take your physical permit away, so showing a residence permit is not proof that you are still resident.
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Old 10.02.2020, 12:39
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Re: Left Switzerland...and forgot to close bank account

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When you leave CH, they do not take your physical permit away, so showing a residence permit is not proof that you are still resident.
As with all things, it depends on the canton clearly.

I was told I cannot keep my permit after I de-registered in Neuchatel.
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Old 10.02.2020, 12:44
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Re: Left Switzerland...and forgot to close bank account

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When you leave CH, they do not take your physical permit away, so showing a residence permit is not proof that you are still resident.

#compliance101: Banks are not the police nor cantonal government. They only need to comply with some rules which are asking clients for identity documents. If the documents are not valid, the client is at fault, not them.
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