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Old 02.04.2020, 13:46
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Sage accounting (language options?)

i have a year's subscription to use Sage_cloud (ch) , its in German and there doesn't seem to be a language option (English or french) , info@sage bounces back . wondering if anyone knows a solution, i am registered in Geneva so there is no reason why it should be in German in the first place.
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Old 02.04.2020, 13:52
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Re: Sage accounting (language options?)

English, forget it, but there should be French. Try calling their helpline.
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Old 02.04.2020, 15:27
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Re: Sage accounting (language options?)

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English, forget it, but there should be French. Try calling their helpline.
on that note: no call center number, no online chat, info@..ch bounces back, just a bad search engine on their Q&A, going to dump this and find another option.
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Old 02.04.2020, 18:23
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Re: Sage accounting (language options?)

Are you logged into the customer portal? There's a support option there. Have you tried
info @ sageschweiz.ch
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Old 02.04.2020, 18:56
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Re: Sage accounting (language options?)

I have sent a link to this thread to Fundsmith as one of their holdings is Sage, this support issue is somewhat worrying.
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Old 02.04.2020, 19:49
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Re: Sage accounting (language options?)

Phone number here: https://www.sage.com/de-ch/ueber-uns/kontakt/ or here https://www.sage.com/fr-ch/a-propos/contact/ There is also a contact form at the bottom of the page - I've used it a few times in the past and got issues resolved quite quickly.

The website is pretty bad, their support not good and their products in Switzerland seem to be quite different from other sage products worldwide - even accounting for differences in law and accounting practices.

I wouldn't bother if it wasn't for the fact my accountant uses it so exchanging data is easy.
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Old 03.04.2020, 18:21
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Re: Sage accounting (language options?)

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i have a year's subscription to use Sage_cloud (ch) , its in German and there doesn't seem to be a language option (English or french) , info@sage bounces back . wondering if anyone knows a solution, i am registered in Geneva so there is no reason why it should be in German in the first place.
Hi there, have you tried searching the online Help? My apologies I'm not exactly sure which product you're using, I'm thinking it's Sage Accounting Start. If this is correct, you can find an article on how to change the langues in our Help Centre here: http://1sa.ge/lfBo30qv45H (other users are correct that the options for language are German, French and Italian). You should also be able to find links to support resources in the customer portal: http://1sa.ge/hIV630qv4aj . Hope that helps!
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Old 04.04.2020, 22:04
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Re: Sage accounting (language options?)

US site works, but ya, CH fail, fck this. "
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Old 04.04.2020, 22:05
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Re: Sage accounting (language options?)

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Are you logged into the customer portal? There's a support option there. Have you tried
info @ sageschweiz.ch
I have a paid subscription for a year so yes, m logged in
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Old 05.04.2020, 19:11
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Re: Sage accounting (language options?)

Use the phone number or the contact form.
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