Go Back   English Forum Switzerland > Help & tips > Finance/banking/taxation  
Reply
 
Thread Tools Display Modes
  #41  
Old 27.08.2020, 18:35
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 13,267
Groaned at 216 Times in 191 Posts
Thanked 19,347 Times in 7,877 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
Battery ran out within a few months on my wife's reader, but has lasted the past few years on mine. I've since replaced the battery on hers, and told her to keep the card outside of the reader in case that's what is causing the reader to turn on sporadically...
Ah, that might explain the longevity of mine. I've always taken the card out.
Reply With Quote
This user would like to thank NotAllThere for this useful post:
  #42  
Old 27.08.2020, 19:09
Senior Member
 
Join Date: Mar 2011
Location: Zurich
Posts: 393
Groaned at 20 Times in 14 Posts
Thanked 168 Times in 104 Posts
Superfast is considered unworthySuperfast is considered unworthySuperfast is considered unworthy
Re: UBS Card Reader Rant!

Quote:
View Post
CHF10 for 2 batteries. Payment done and limit increased. Hopefully don't have to touch the calculator looking device from the 80s for a long time.
Working there i know is a pain and there is a program to complete access app. I can not tell you much more but this is 3rd priority because bank going international is business priority:

https://www.bloomberg.com/news/artic...ions-for-loans

PS: I had worst. I am in Portugal a lot now and my access app was deactivated by Security (i made a lot of payments to play store ). I left my card reader in Zurich. Guess how you re-enable access app? Right you need the card reader
Reply With Quote
This user would like to thank Superfast for this useful post:
  #43  
Old 27.08.2020, 20:14
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 4,910
Groaned at 248 Times in 182 Posts
Thanked 6,689 Times in 3,146 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: UBS Card Reader Rant!

Well, very glad to hear that they value new business over existing customers.
Reply With Quote
  #44  
Old 27.08.2020, 23:46
me.anon's Avatar
Forum Veteran
 
Join Date: Jan 2012
Location: thun
Posts: 2,155
Groaned at 47 Times in 32 Posts
Thanked 2,852 Times in 1,380 Posts
me.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond repute
Re: UBS Card Reader Rant!

I've just looked at my UBS reader again because I wanted to check the current consumption, after all this interest. The batteries (CR2032) in it are are almost exacly 1 year old. I immediately got the message "Replace Batteries". I removed the cover and anyway did some tests. The batteries were definitely not dead. The current consumption is, incidentally, 7 microamps if the device is in sleep mode with the card fully inserted and 2 microamps if in sleep mode without a card. Both these discharge rates are negligible.

When I replaced the battery cover, the "Replace Batteries" message disappeared and the device functioned normally. I suspect that, after some time, the device simply needs to be reset by removing the battery cover (which breaks the contacts with the batteries), waiting a minute or so, and replacing the battery cover.
__________________
If you have difficulties with a post which contains a link to a site in one of the Swiss languages, use Google Translate or your own favourite translating browser.
Reply With Quote
The following 2 users would like to thank me.anon for this useful post:
  #45  
Old 28.08.2020, 00:14
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,447
Groaned at 281 Times in 187 Posts
Thanked 18,175 Times in 7,627 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
I've just looked at my UBS reader again because I wanted to check the current consumption, after all this interest. The batteries (CR2032) in it are are almost exacly 1 year old. I immediately got the message "Replace Batteries". I removed the cover and anyway did some tests. The batteries were definitely not dead. The current consumption is, incidentally, 7 microamps if the device is in sleep mode with the card fully inserted and 2 microamps if in sleep mode without a card. Both these discharge rates are negligible.

When I replaced the battery cover, the "Replace Batteries" message disappeared and the device functioned normally. I suspect that, after some time, the device simply needs to be reset by removing the battery cover (which breaks the contacts with the batteries), waiting a minute or so, and replacing the battery cover.
what device did you use to measure such low currents?

fwiw, i get low battery even with usb depending on the device. i guess some must be on the border of what it detects as a good voltage. if i had more time, i'd look to see if it's possible to remove this low voltage check.
Reply With Quote
  #46  
Old 28.08.2020, 01:28
me.anon's Avatar
Forum Veteran
 
Join Date: Jan 2012
Location: thun
Posts: 2,155
Groaned at 47 Times in 32 Posts
Thanked 2,852 Times in 1,380 Posts
me.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond reputeme.anon has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
what device did you use to measure such low currents?

fwiw, i get low battery even with usb depending on the device. i guess some must be on the border of what it detects as a good voltage. if i had more time, i'd look to see if it's possible to remove this low voltage check.

I just a model like this. It has a 200uA range.
https://www.ebay.com/itm/DT830B-LCD-...r/183778099188



I haven't opened up the card reader, but I guess there will be one single chip in there which handles the display, card reader and keyboard. Anyway, I would not entertain any great hopes of finding something hackable in there.
Reply With Quote
  #47  
Old 28.08.2020, 02:02
Guest
 
Posts: n/a
Re: UBS Card Reader Rant!

Quote:
View Post
I've had it for... almost two years, still on the original batteries. You cannot change the batteries in the card version. It's as flat as a credit card.



Yes - it replaces both the card and the reader. There is a screen on the card itself (flat, thin) and flat buttons.

Also, the card one doesn't seem to suffer from the lcd failures I kept having from the big unit...
I can confirm that info—I've had the same experience, also over two years or so. Definitely worth the upfront fee. However, just the other day the card didn't like the PIN that I punched in, I tried three times, and got locked out. I am 99.9999% certain the PIN was correct. The only resolution is to replace the card, which UBS is doing at their expense. But four days later, I still don't have my new card.

That said, these cards are a modern marvel. How do they power them? They are literally the size (in all dimensions) of a credit card. My only criticism (apart from not believing that the card is required at all) is that the buttons are a little hard to press, but you get used to it.
Reply With Quote
  #48  
Old 28.08.2020, 06:15
kri's Avatar
kri kri is offline
Forum Veteran
 
Join Date: Nov 2007
Location: Switzerland
Posts: 1,833
Groaned at 18 Times in 17 Posts
Thanked 1,569 Times in 812 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
do you leave the card inside the device? if in purse and buttons are bumped then of course the battery will run down. try keeping the card out of the unit and the unit in a box such that the buttons aren't pressed accidentally.
Always out of the device
Reply With Quote
  #49  
Old 28.08.2020, 08:44
peaky's Avatar
Senior Member
 
Join Date: Nov 2013
Location: zurich
Posts: 362
Groaned at 6 Times in 6 Posts
Thanked 249 Times in 139 Posts
peaky has earned the respect of manypeaky has earned the respect of manypeaky has earned the respect of many
Re: UBS Card Reader Rant!

I also dont find UBS very user friendly.

I need the UBS banking app for normal banking things. I need the access app to access my account online. I need the twint app to pay for things.

Then I need my UBS banking card to withdraw money, my credit card to pay for things online, and my card for the card reader to also access online or pay for items from unknown payees.

So I need 3 cards and a reader on top of 3 apps. HSBC I can do all of that with one card and one app.

Access app only works if you have a data connection. So if I was overseas and using a computer connected (physically) to the web and didnt have any data connection for my phone, I am unable to connect to the online banking. Likewise if you get the authorisation message on your phone to approve payment

I think they could streamline it all.

And wait till the e checks for key clubs come into play. They really arent fit for purpose compared to the paper checks...but thats another story.

How I love UBS
Reply With Quote
This user would like to thank peaky for this useful post:
  #50  
Old 28.08.2020, 09:25
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,447
Groaned at 281 Times in 187 Posts
Thanked 18,175 Times in 7,627 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
I just a model like this. It has a 200uA range.
https://www.ebay.com/itm/DT830B-LCD-...r/183778099188

I haven't opened up the card reader, but I guess there will be one single chip in there which handles the display, card reader and keyboard. Anyway, I would not entertain any great hopes of finding something hackable in there.
i thought you might have had something like this: https://www.eevblog.com/projects/ucurrent/
Reply With Quote
  #51  
Old 28.08.2020, 11:55
Senior Member
 
Join Date: Mar 2011
Location: Zurich
Posts: 393
Groaned at 20 Times in 14 Posts
Thanked 168 Times in 104 Posts
Superfast is considered unworthySuperfast is considered unworthySuperfast is considered unworthy
Re: UBS Card Reader Rant!

Quote:
View Post
Well, very glad to hear that they value new business over existing customers.
I worked in several banks or industries and UBS is a Wealth Management bank. They prioritise their business: Wealth management.

As you know UBS does not do private loans for example. So yes is a pain and TWINT and Access App are some new apps (much later than other countries but still).

As a retail customer (not wealth or ultra wealth) i understand and now they will change the CEO.

I am eager to see what will happen. Since i work here (2013) the CEO was always the same and very conservative (Weekend account transfer came some years ago when i know this function for 20 years abroad for example)
Reply With Quote
  #52  
Old 28.08.2020, 12:02
Senior Member
 
Join Date: Mar 2011
Location: Zurich
Posts: 393
Groaned at 20 Times in 14 Posts
Thanked 168 Times in 104 Posts
Superfast is considered unworthySuperfast is considered unworthySuperfast is considered unworthy
Re: UBS Card Reader Rant!

Quote:
View Post
I also dont find UBS very user friendly.

I need the UBS banking app for normal banking things. I need the access app to access my account online. I need the twint app to pay for things.

Then I need my UBS banking card to withdraw money, my credit card to pay for things online, and my card for the card reader to also access online or pay for items from unknown payees.

So I need 3 cards and a reader on top of 3 apps. HSBC I can do all of that with one card and one app.

Access app only works if you have a data connection. So if I was overseas and using a computer connected (physically) to the web and didnt have any data connection for my phone, I am unable to connect to the online banking. Likewise if you get the authorisation message on your phone to approve payment

I think they could streamline it all.

And wait till the e checks for key clubs come into play. They really arent fit for purpose compared to the paper checks...but thats another story.

How I love UBS
Is always good to hear feedback specially as my job is user acceptance testing.

TWINT is not UBS to be fair. Is a Switzerland thing used by several banks. At least you can parking now with TWINT.

One insider info: 2019 Digital banking received no Change the bank budget (meaning new features unless regulatory) and why:

Back Office of UBS was priority. Swiss (means swiss residents) customers love paper: UBS receives millions of letters every year. They want printed paper.

In this forum i can imagine is all users that are digital

PS: you can laugh but a critical functionality of each screen in ebanking is the print button
Reply With Quote
  #53  
Old 28.08.2020, 12:41
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,786
Groaned at 523 Times in 415 Posts
Thanked 23,287 Times in 9,411 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
Swiss (means swiss residents) customers love paper: UBS receives millions of letters every year. They want printed paper.

In this forum i can imagine is all users that are digital

PS: you can laugh but a critical functionality of each screen in ebanking is the print button
The tax office requires submissions on printed paper. Not sure how that would be achieved currently without a Print button!
Reply With Quote
This user would like to thank Tom1234 for this useful post:
  #54  
Old 28.08.2020, 13:15
Senior Member
 
Join Date: Mar 2011
Location: Zurich
Posts: 393
Groaned at 20 Times in 14 Posts
Thanked 168 Times in 104 Posts
Superfast is considered unworthySuperfast is considered unworthySuperfast is considered unworthy
Re: UBS Card Reader Rant!

Quote:
View Post
The tax office requires submissions on printed paper. Not sure how that would be achieved currently without a Print button!
Also true. But that is not what i meant. I mean UBS customers do not use phone (hotline) or ebanking message to Client advisor (secure messaging inside ebanking).

They send (do not remember exact number) around 5 million letters to the bank anually.

The problem was UBS has no scanning or digitalization workflow. The letters were flowing in the country: Customer to UBS branch, branch to correct deparment, correct department to secondary department.

So 2019 was created the scanning flow. You do not see it but it was a sucess

Imagine 5 millions letters going here there, back to customer to sign, back to ubs to approve, back to FIM ....madness

PS: To be clear...nowadays (end of 2019) client sends to UBS. UBS scans it. Goes everywhere by email...end of chain printed again and go to client.

What is funny...1 billion profit a quarter...again madness
Reply With Quote
  #55  
Old 28.08.2020, 14:12
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 15,786
Groaned at 523 Times in 415 Posts
Thanked 23,287 Times in 9,411 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: UBS Card Reader Rant!

Quote:
View Post
Also true. But that is not what i meant. I mean UBS customers do not use phone (hotline) or ebanking message to Client advisor (secure messaging inside ebanking).

They send (do not remember exact number) around 5 million letters to the bank anually.
That o,f course, is the mindset here.

When someone posts on the forum with regards to almost any problem or grievance, invariably the posts in response state "Do not call them, do not email them but instead write them a letter and send it by registered post".
Reply With Quote
This user would like to thank Tom1234 for this useful post:
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
KOBIL UBS card reader tanastasiu Daily life 6 28.01.2020 10:51
Rant reader slammer General off-topic 36 12.07.2016 20:10
ID card reader Estonian TV/internet/telephone 2 22.10.2015 14:00
SIM card reader software for Mac OSX..? Uncle GroOve TV/internet/telephone 0 30.10.2010 13:46
SIM card reader - does it work? Uncle GroOve TV/internet/telephone 7 14.10.2010 17:25


All times are GMT +2. The time now is 11:15.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0