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Old 26.08.2020, 07:57
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UBS Card Reader Rant!

My UBS account originally came with a pre-historic calculator looking card reader thing to log into my account. Recently I use only the phone App for authentication to enter my account and make payment etc.


I am in the middle of making an important payment and it says because I have never payed to this account before I need to authenticate with the pre historic card reader. So I pull it out and as always the battery is flat on the device. Had only changed it few months ago. On top it uses 2 of those 2025 batteries so I need to get out of my pajamas and head out to buy them!


What is point of the authentication App if once in a while it wants me to use the ancient card reader that consumes battery like it is some super computer

Last edited by Talk to you later; 26.08.2020 at 08:13.
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Old 26.08.2020, 08:29
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Re: UBS Card Reader Rant!

You can call them (help line 24/7) and they can authorise the payment for you.

In your settings you can change the minimum amount for this check.

You can get a replacement credit card sized reader to replace your ancient one.
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Old 26.08.2020, 08:44
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Re: UBS Card Reader Rant!

Thanks for that. As a test I tried changing the "Limit for payment made to new payees without any additional confirmation" to CHF1000 but to save the settings I need to use the calcualtor device too

So heading out, will get gipfeli for breakfast. For next time it won't be a problem thanks to you helpful advice

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Old 26.08.2020, 08:45
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Re: UBS Card Reader Rant!

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My UBS account originally came with a pre-historic calculator looking card reader thing to log into my account. Recently I use only the phone App for authentication to enter my account and make payment etc.


I am in the middle of making an important payment and it says because I have never payed to this account before I need to authenticate with the pre historic card reader. So I pull it out and as always the battery is flat on the device. Had only changed it few months ago. On top it uses 2 of those 2025 batteries so I need to get out of my pajamas and head out to buy them!


What is point of the authentication App if once in a while it wants me to use the ancient card reader that consumes battery like it is some super computer
Looks like you got a duff reader, the batteries should not go that fast.
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Old 26.08.2020, 08:51
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Re: UBS Card Reader Rant!

You can change it for a card that has the numbers/keypad on it, so you don’t need the reader. It’s still a pain to use though!
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Old 26.08.2020, 09:31
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Re: UBS Card Reader Rant!

Is there a vision friendly version of the card reader device? The numbers are not that super readable for those without the perfect 20/20 eye sight. Or should they opt for the phone version instead, but still have to use the device once in a while?
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Old 26.08.2020, 09:43
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Re: UBS Card Reader Rant!

If not urgent, you can call UBS and they'll send you a replacement card reader
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Old 26.08.2020, 10:37
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Re: UBS Card Reader Rant!

Card readers are more reliable than phones.....in theory
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Old 26.08.2020, 10:45
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Re: UBS Card Reader Rant!

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Looks like you got a duff reader, the batteries should not go that fast.
I have three of those card readers and each ends up as low batteries after a few months too. They're awful devices.
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Old 26.08.2020, 11:12
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Re: UBS Card Reader Rant!

Same problem here, had it many times. Terrible system.



Now, once you get past the battery problem, make sure you remember your pin! You only have 3 TRIES until the card gets blocked and you are blocked out - out of luck and out of an extra 10chuffs for a new card.


Another option is to make the payment at a "bancomat" - there you can enter a new payee.


Or do it in branch in person - but they will charge you a fee for that
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Old 26.08.2020, 11:42
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Re: UBS Card Reader Rant!

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My UBS account originally came with a pre-historic calculator looking card reader thing to log into my account. Recently I use only the phone App for authentication to enter my account and make payment etc.


I am in the middle of making an important payment and it says because I have never payed to this account before I need to authenticate with the pre historic card reader. So I pull it out and as always the battery is flat on the device. Had only changed it few months ago. On top it uses 2 of those 2025 batteries so I need to get out of my pajamas and head out to buy them!


What is point of the authentication App if once in a while it wants me to use the ancient card reader that consumes battery like it is some super computer
yes it is annoying. i took out the batteries and wired it to a USB connector so that when i need it, i just plug it into the laptop.
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Old 26.08.2020, 12:31
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Re: UBS Card Reader Rant!

CHF10 for 2 batteries. Payment done and limit increased. Hopefully don't have to touch the calculator looking device from the 80s for a long time.
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Old 26.08.2020, 12:44
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Re: UBS Card Reader Rant!

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CHF10 for 2 batteries. Payment done and limit increased. Hopefully don't have to touch the calculator looking device from the 80s for a long time.
Maybe remove the batteries until you next need it?
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Old 26.08.2020, 12:47
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Re: UBS Card Reader Rant!

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CHF10 for 2 batteries. Payment done and limit increased. Hopefully don't have to touch the calculator looking device from the 80s for a long time.
Just hop in at the next UBS and ask for a new one. My first one lasted several years until the battery died, don‘t use the current one very often but also no issues with a weak battery
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Old 26.08.2020, 12:47
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Re: UBS Card Reader Rant!

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Maybe remove the batteries until you next need it?

You think it drains less even if switched off? Btw the battery removing mechanism is also so idiotic and difficult on my version.
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Old 26.08.2020, 12:57
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Re: UBS Card Reader Rant!

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Maybe remove the batteries until you next need it?
It's a PITA in the older machines. I had to buy a specialized mini screw driver just to remove the tiny screw that held the batteries down.
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Old 26.08.2020, 13:17
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Re: UBS Card Reader Rant!

Hi,

all you need to do is a find a ubs branch and use the multimat. It is only really a problem if you are outside Switzerland and need to use the card reader.

Have fun
Martin
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Old 26.08.2020, 13:26
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Re: UBS Card Reader Rant!

But what about those who are lazy enough to go to a "multimat" ?
I completely agree that the UBS card reader is from a jurassic era especially since I rarely end up using it and eventually the battery dies down due to non usage.
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Old 26.08.2020, 17:57
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Re: UBS Card Reader Rant!

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yes it is annoying. i took out the batteries and wired it to a USB connector so that when i need it, i just plug it into the laptop.

Very clever! Was this a normal USB mini/micro lead that you hacked and would you mind sharing a picture of which wire goes where please?


Thanks.
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Old 26.08.2020, 18:04
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Re: UBS Card Reader Rant!

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CHF10 for 2 batteries. Payment done and limit increased. Hopefully don't have to touch the calculator looking device from the 80s for a long time.
Buy them in Italy or online, CHF 1 for 2!

Tom
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