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-   -   Package stuck at DHL customs for days (https://www.englishforum.ch/finance-banking-taxation/299891-package-stuck-dhl-customs-days.html)

DocPrivas 29.08.2020 19:49

Package stuck at DHL customs for days
 
Hi all, I'm new! :) Greetings from (overflooded right now) Ticino. :D

I hope this is the right section for this, I saw other similar threads so I thought I could ask for advice.

I bought a painting from Germany (antique, pricey but nothing crazy).

The seller sent it with DHL. Problem is, the package is now stuck since 25.08.2020 at customs (with the "Clearance Event" update). On that same day they sent me an email request for invoices etc. and from the package scan I saw that the painting was declared correctly. They also sent me a questionaire about cultural heritage (they always do when you buy something antique from abroad) and I filled that out as well. I sent them all the stuff right away, they didn't reply so I thougt it was ok.

Then, the next day, the tracking updated again with "Clearance Event". Next day, on 27.08, I called DHL and talked to a customs guy who told me they didn't need other things and the package was sitting there waiting for clearance. Later, a few minutes after the call, it updated again with "Clearance Event" and the same thing happened yesterday.

Today, nothing happened. Now I know that the guy said it was ok but I'm still worried (being anxious sucks), it's not the first time I buy a painting that goes through customs, but the other time once they had the documents it was cleared the next day.

Has anyone of you experienced something like this? I know that customs can take a bit, but usually when they have the documents (which were correct), they take about 24 hours...I'm a bit worried. :confused:

Do they work at weekends? (I know for sure that they don't work on Sundays but I'm not sure about Saturdays) - I guess I will have to wait until monday... :msnshock:

st2lemans 29.08.2020 19:52

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by DocPrivas (Post 3212162)
Do they work at weekends?

No.

Tom

P.S. If you like antique paintings, we have some that my wife would consider selling (most late 1800s, some earlier)

DocPrivas 29.08.2020 20:01

Re: Package stuck at DHL customs for days
 
Mmmmh... it depends...is it a portrait? I love portraits! :D



Joking aside, I'm done with paintings for now, thanks ;)

st2lemans 29.08.2020 20:14

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by DocPrivas (Post 3212167)
Mmmmh... it depends...is it a portrait? I love portraits! :D

I think that the only portrait is one of Jesus, 1780.

Quote:

Originally Posted by DocPrivas (Post 3212167)
Joking aside, I'm done with paintings for now, thanks ;)

How about some 2-3000 year old Etruscan vases then?

Tom

DocPrivas 29.08.2020 21:07

Re: Package stuck at DHL customs for days
 
Haha I wasn't expecting this when I wrote the thread. :D Next month I will go to the antiques market in Milan Navigli, I hope to find some bargain there. Until then - no buying. ;)


Anyway, I hope there won't be issues with customs, I imported antique stuff other times but this is the first time they take so long, expecially since they have all the documents since several days now...

bowlie 30.08.2020 08:43

Re: Package stuck at DHL customs for days
 
In the current situation they likely are overworked, and understaffed. The people handling you painting appear to be a little suspicious either of the stated value, the provenance, or (???) of the item.

The suspicions may be unwarranted but they are not going to release the item until they are certain all is in order.

You know where it is and that it is safe Hopefully it will be cleared soon.

st2lemans 30.08.2020 08:48

Re: Package stuck at DHL customs for days
 
Moving cultural goods across international borders is always a PITA, especially if not temporary.

Tom

DocPrivas 30.08.2020 10:03

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by bowlie (Post 3212237)
In the current situation they likely are overworked, and understaffed. The people handling you painting appear to be a little suspicious either of the stated value, the provenance, or (???) of the item.

The suspicions may be unwarranted but they are not going to release the item until they are certain all is in order.

You know where it is and that it is safe Hopefully it will be cleared soon.

Stated value is correct, I saw the scan of the customs forms attached to the package. I sent them everything (PayPal invoice, seller invoice, eBay confirmation) and it's the same price. I sent them the original saved emails, not screenshots.

I really don't get this. I mean, the customs guy at the phone told me they didn't need other informations, so I guess they are just slow...

bowlie 30.08.2020 10:56

Re: Package stuck at DHL customs for days
 
... or they are checking with experts. It isnít about what you paid, itís about what it is worth. And coming from Germany they could be checking if it is on the list of looted art. But that is speculation on my part.

Itís more likely that they are incredibly busy at the moment, tremendous increase in the number of shipments.

GEtoUK 30.08.2020 11:15

Re: Package stuck at DHL customs for days
 
We ran a business for 7 years and had shipments crossing borders weekly. Sometimes it takes a day, sometimes a week.

Sounds like it's just taking a bit of time to clear but no particular problems. They don't work the weekend, and shipping volumes are huge in this Covid climate, so things are taking longer than usual.

Next week everything should be fine.

3Wishes 30.08.2020 14:04

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by DocPrivas (Post 3212258)
...I sent them everything (PayPal invoice, seller invoice, eBay confirmation) and it's the same price. I sent them the original saved emails, not screenshots...

You bought something of value on eBay as opposed to an auction house or brick-and-mortar business. Based on this, I would guess bowlie is right - they're trying to verify the origin of the item, and that the seller actually had the right to sell the item to you. That might take some time.

DocPrivas 30.08.2020 15:05

Re: Package stuck at DHL customs for days
 
That would be weird, since in the past years I bought several collectibles and antiques from eBay and they all went through customs pretty quickly compared to this.

JackieH 30.08.2020 15:42

Re: Package stuck at DHL customs for days
 
You were lucky the other times- your parcel was not intercepted and inspected. Customs know the tricks of the trade, and that dates and values are declared incorrectly to by-pass duty. They have seen it all.

DocPrivas 30.08.2020 15:57

Re: Package stuck at DHL customs for days
 
Of course they were inspected, and most of the times I had to pay a lot in the end. I just didn't took that long.

nickatbasel 30.08.2020 20:29

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by st2lemans (Post 3212171)
I think that the only portrait is one of Jesus, 1780.

How can you be sure itís JC?

JackieH 30.08.2020 20:37

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by DocPrivas (Post 3212329)
Of course they were inspected, and most of the times I had to pay a lot in the end. I just didn't took that long.


btw, never intimated that you ever did give wrong date (antiques must be over 100 years old I believe- we had furniture held in customs for 3 months in Dover until I could prove it was, and pay for storage!) - or wrong actual value (as said above, not necessarily the same as you paid) - just that in this case they have become suspicious, for whatever reason, justified or not. In the case of the furniture, I was finally able to get a copy of the bill my grandfather paid in the 1870s.

st2lemans 30.08.2020 21:02

Re: Package stuck at DHL customs for days
 
Quote:

Originally Posted by nickatbasel (Post 3212376)
How can you be sure itís JC?

The long, blonde hair! ;)

Tom

DocPrivas 31.08.2020 10:38

Re: Package stuck at DHL customs for days
 
I'm sorry to disappoint the doomsayers (myself included lol) but the package got released 30 minutes ago. :D I already paid customs with PayPal (judging by the amount I guess the value was correct in the end) and it will probably arrive tomorrow. ;)



https://i.imgur.com/FpTxs8i.png

bowlie 31.08.2020 10:51

Re: Package stuck at DHL customs for days
 
Good news ... Thanks for the update.

u360213 31.08.2020 15:15

Re: Package stuck at DHL customs for days
 
A few days in customs due to a query is not unusual at the moment. I'm surprised you're paying tax since antiques are generally exempt? Maybe Switzerland is different on this?


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