Good day all.

I bought some item from Germany to be delivered to my home here in Switzerland.

Invoice is 298 eur.

Items came in 2 boxes.

I received 2 Zoll letters from DPD.
One to pay 76.80 chf
Another to pay 43.80 chf.

Is this the normal practice? Administrative cost 10chf and MwSt 25.80chf is identical in both letters I received.

I'm I paying the same thing twice? Or is this standard procedure?

Attached Images

MWST.jpg (285.6 KB, 102 views)

Sounds like a mistake, since the VAT is about right for 7.7% of EUR 300.

Do the letters by any chance have the same reference, so you could just ignore one?

I don't quite understand your math. Fr.10 + 25.80 = 43.8 or 76.8 ??

Anyway, it does sound high. MwSt should be around Fr.25, and then fees about Fr.18-50 depending on the courier company.

Crop from the 2 letters.
Different reference numbers.

Attached Images

MWST.jpg (285.6 KB, 97 views)

As I thought, they've valued each packet at circa 300. Quite possibly it's not clear that the consignment was sent in two parcels.

I think indeed you have been charged twice because maybe the sender included the same invoice in the 2 parcels. I think you need to ask DPD how to solve this.

It is either DPD who messed up or the sender who wrongly declared the value of each package.

Each package should have been declared for its own value and possibly half of the sending costs (if existing).

When this has happened to me in the past I went directly to the seller and asked them to sort the issue - as they are anyway my counter part and I had no "contract" with the courier company.

K

In both letters from DPD, there is copy of 1 identical invoice (my goods).

I will write to DPD. Thanks.

Will write you with the outcome.

Agree with the others: Looks like a multi package shipment and seller did declare the full value on both of them. But could also be a DPD mistake.

You can look up what DPD summited to customs and AFIAK the scan of the invoices here: htps://e-dec-web.ezv.admin.ch/edecZugangscodeGui/

In this case it's not DPD's fault but the seller. DPD sing applied the info it received in the invoices. So complain to them and you will get this exact reply.

K

I'd dtry and sort it with DPD. What does get me though, is why they charge (as do SwissPost) a fee based on the value of the goods. The admin fee is fine, obviously the VAT as well, but why on earth an extra charge based on the value?



It seems DHL do not levy this charge which is why I use them whenever I can.

It is part of the admin fee. Also Die Post has the audacity to charge it.
https://www.post.ch/de/empfangen/ver...buehren#preise

What is more surprising, considering both packages have the same invoice that one was charged "Verzollungskosten" and the other not.

O.k. I see. They could also have charged each package CHF 18.
https://www.dpd.com/ch/de/support/in...C2%ABDAP%C2%BB).

The outrageous part is the "Administrativkosten" which they slap on top of that. DPD is certainly one of the more costly shipping providers.

__________________
On Strike - If image attachments are not reenabled this account is gone by end of April 2023.

Am planning to order 2 pieces of furniture from Germany and the seller plans to send them through DPD so would be great to know how this unfolded. Thanks

First and foremost it is important that the shipper makes a correct way bill and declaration as all depends on that. It is not the fault of the shipping provider (Post, DHL, DPD, FedExd, UPS etc.) nor Swiss customs if the seller is incapable of providing correct shipping and export documents.

The process is like this:
- Seller prepares shipping and export documents, gives package with documents to shipping provider.
-Once the package arrives in Switzerland the shipping provider will prepare and do, based on the information given by the seller, the electronic customs declaration. They charge a fee for that.
-Swiss customs will issue, based on the official electronic customs declaration made by the shipping provider, an electronic assessment decision. This will show how much import VAT, duty (in rarer cases, but specially if original origin of the goods is the USA), and other levies or taxes have to be paid.
-Shipping provider will pay applicable tax and duty to Swiss Customs and. For which the shipping provider will charge you an other fee.
-Shipping provider will send you a bill with tax and duty plus all the fees the shipping provider charges you for customs handling and pre-payment etc. The bill should include the customs assessment decision and a link to so you can look it up on the customs website.

The big problem at hand: Once an assessment decision has been issued by Swiss customs changing it is not easily possible and involves some formalities. They are all explained on the electronic assessment decision. The most important part is, that it will cost you at least CHF 30 to change a "wrong" assessment decision. Once for a change, unlike the other fees mentioned, this is not charged by the shipping provider but Swiss customs. https://www.ezv.admin.ch/ezv/de/home...h-richtig.html

All that because the seller was incompetent and unable to provide correct shipping and export documents.

__________________
On Strike - If image attachments are not reenabled this account is gone by end of April 2023.

Thanks for detailing the process, aSwissinTheUS.
I am ordering 2 items and seller says there will be 1 delivery note and 1 invoice but 2 packages and is asking whether this will be ok. Need to add that seller has not shipped to Switzerland before.